Please help me. You pay them every month repeatedly on time & when you have an issue they make you wait. JACKSONVILLE, Fla. Do you owe money to the JEA? Is JEA willing to reconsider extending the moratorium, considering thousands of people still arent paid up? $500 eBill Giveaway:Five (5) JEA customers who signed up for eBill during the campaign period chosen at random to win a $500 stored-value gift card. I need help because I have paid $750 in 3 days. The collection dates on all other services can differ as some are considered "Lifeline" services and others not. The advance notification is Any rejected payment made toward JEAs PR team reached out to Action News Jax and stated, We have 3,857 traditional accounts pending disconnect for non-payment during the remainder of this week.. JEA is the worst! Capitalizing off of us is wrong the way it is done while Ceos commit crime. Please note: Effective October 7, 2015, the following Winn-Dixie locations no longer accept JEA payments: 5207 Normandy Blvd., 703 Chaffee Rd., 290 Solana Rd. But after the public utility got over 27,000 phone calls about the disconnecting of utilities this morning, it decided not to. Also effective October 1, JEA is eliminating fees for customers . Enable our Skill today to listen live at home on your Alexa Devices! The Utility may require the payment of an If the customer has not paid the overdue balance in five days, JEA also will disconnect water. requested during the time the outstanding balance accrued and for the time the Campaign conducted:Jan. 30 - Feb. 27, 2023 at 11:59 PM (ET), Winners contacted:Ongoing, beginning in March (by email). At the discretion of field personnel, account holders may receive a field notification of impending service disconnection. Kyle says JEA wants customers to call 904-665-6000 or go to jea.com to set up a payment program or request assistance. If youre having trouble paying your bill, please review our The utility had offered a grace period for delinquent accounts due to the COVID-19 pandemic, but that period ends July 7. Unsubscribe at any time. JEA has the worst billing department I have ever had to deal with. Starting Oct. 1, JEA is providing an incentive to electric vehicle (EV) owners who charge their vehicles during off-peak hours. Falsifying information in an application for service; Making an application in the name of another member of the family or household or other occupant or other individual which assists in avoiding payment or avoiding a prior outstanding debt to JEA; or. Im really grateful for the momentum JEA gave us, you know giving us the time to catch up, Angela Davis said. To make sure JavaScript is enabled, please adjust your browser settings. Our top priority has been creating flexible payment programs, effective communications and operational enhancements to make this transition as smooth as possible for customers who will be at risk of disconnection of services. JEA has no rate increases scheduled at this time. More than 45,000 customers have overdue balances. Thanks! and Payment Options before your account becomes delinquent. And while 79 were reconnected after making arrangements to get current with their debt . Coverage, headlines and analysis of the abandoned plan to sell JEA, Jacksonville's publicly owned utility Any websites, emails or other communications that encourage citizens to attempt payment using federal routing numbers are a scam. I actually got in my car, she said. $5 million to help JEA customers, small business owners fails to pass as emergency. The following are legitimate programs. See How We Can Help. Something has to help us. delivered via one or more of the following methods: JEA will provide a 48-hour notice If you have a traditional analog meter, please be advised that it can take 24-48 hours for your power to be reconnected, depending upon the workload of the TDSP technicians. Please be aware that if your payment is not And I told them we need to meet because Ive reported this to the FBI and they will be there with me when we get together, she said. 21 W Church St, Jacksonville, FL 32202 Companies across the nation are reporting that customers are falling for a scam that instructs people to pay their bills using their social security numbers and routing numbers tied to two federal government agencies the Federal Reserve Bank and the former Bureau of the Public Debt. For some reason last month, I had a $99 bill and then this month it jumped to $250, Angela Davis said. Example video title will go here for this video. 3 Cash payments of $30 or more accepted at Winn Dixie and Harveys stores within JEA service territory 7 days a week including weekends and holidays. Next steps require customer interaction; to avoid service interruption, customers must contact JEA at jea.com or by phone to pay their balance, request a payment extension/arrangement, or sign up for the MyWay prepay billing program. Require a customer to purchase a prepaid debit card. Chances are, he or shewants to sell you a water purification system or get your credit card information. Learn About the Safety of JEA's Water. point (meter). JEA will also continue to focus on educating consumers on ways that they can conserve energy to ultimately save money. Be sure you to research the vendor and the product they are selling so you are fully informed before you ever sign on the dotted line.. Again JEA gave me no information except a verbal explanation, no paperwork, nothing. vary by location. NEW FROM JEA: Customers . At that time, JEA will begin service disconnections at a rate of 400 customers per hour. He said a JEA technician was currently on the way to her home to turn off her power. It went straight to voicemail. Be careful if the caller offers to test your water for free. Send employees to your home offering cash refunds on deposits or electric charges. JEA officials expect customer monthly fuel charges to remain high until at least April 2023. Until JEA lifts the boil water advisory for affected customers, bring all drinking water to a boil for at least one minute and let it cool before using it to drink or cook with. JEAs SolarSmart program, residents can opt to have a percentage of their energy generated by local solar farms without installing solar panels on their home or paying additional fees to third-party, out-of-state companies.Learn more about SolarSmart. JEA used to have a safety cushion to absorb that cost, but that money ran out, so now it's coming from your wallet. Cox Media Group. Evidence of fraud or unauthorized use of service includes but is not limited to: JEA may decline to provide service to a Customer or to a premises if it is determined prior service was delivered to that Customer or premises as a result of an act of fraud or unauthorized use of service. It isnt the same as any other credit score you may have, so it is important to understand. Since that date my water meter has been reading over 2,000 gallons of water a day. Require you to make an instant payment with a mobile payment app such as Cash App, Venmo or PayPal. JEA maintained the reimbursement is not specified. their JEA Credit Score 30 days after the final bill. Again, you call us asking for this service. Do not allow anyone into your home if you feel suspicious, unsure or confused as to why they are there. Click here to download the free Action News Jax news and weather apps, click here to download the Action News Jax Now app for your smart TV and click here to stream Action News Jax live. If When JEA wins, you win. I called JEA Saturday & Monday because my I knew my bill would be due soon & to make sure I would be ok as a customer if the repairs are costly. JEA is changing the look of downtown Jacksonville, as the utility is getting ready to move into its new headquarters. We will make every effort to notify you, the account In the event services are reconnected without authorization, we may sever all utilities without notice. A summer grace period by JEA is ending on Sunday at midnight. Summer utility bills can be particularly tough. If the customer is disconnected,JEA reconnects service on the same day if payment is made before 6 p.m. Monday - Friday. Business hours I have watched it go up and up. JEA may report delinquent accounts JEA water customers may also be targets of scammers. activities may begin 30 days after rendering the final bill. I think they can give them another extension because I know some people that really cant afford it and thats why theyre so late on their bill, Doretha Simmons said. If the account holder is registered for alerts, then we will also notify them by email. These product bundles come at a very high price for which easy financing is available. mortgage, deed or lease information or commercially available consumer credit Payments made 6 am - 10 pm will post within 30 minutes. Would this be the highest number of disconnects ever for the JEA? I always pay my bills on time and do not over pay and they tried to blame me for the double payment! RICHMOND, Va. (WWBT) - Dominion Energy customers are being put on notice. service locations of the customer has been settled in full; provided however, I had to write it down with a pen so I knew what to tell the Electrician. 4 Payments accepted at Western Union desk at any U.S. Walmart store. JEA will not reimburse me. I like to be informed before talkingto a customer service rep on the phone, which it appears I will have to do in order to take care of the arrangements. Claims. of such Customer or Beneficial User of the service to the Customer or Dont do it! Copyright 2022 Consumers Unified LLC. Do not provide personal information over the phone unless you called JEA. A scammer came close to fleecing Sandra Martinez out of a lot of money. The caller claims that JEA's rates will be increasing in the next five days and that these assessments will save you 25 percent on your utility bill. JEA is concerned customers may not be able to catch up if the suspension is too long, he said. JEA spokesperson Gina Kyle says the utility wants to notify delinquent customers now, so they can make arrangements to pay their bills and not be disconnected July 7. To be honest, I was almost suckered into it because he knew everything about us including how much I owed, right down to the penny, Cami said. JEA will consider factors such as weather and holidays when disconnecting service. Primary Metered Service (All Rate Structure) = $200. JEA will accept cash and other forms of secured payments from these Customers. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We will not notify the credit bureau if you satisfy the final bill How many people still have unpaid balances? Come into your home without making arrangements ahead of time. Customers whose accounts are An evaluation of each situation will determine the amount due to JEA for services used, the number of times the Customer has tampered with the service, and any other related information available. My bill went from 100 to 150 a month to 255 a month in one year. The company underscores that payments will be deferred, not waived. Jacksonville's public utility is urging anyone who has received a suspicious phone call, text or email from someone claiming to be with JEA to report them at 904- 665-6000. Turns out this work is very expensive. Do not trust contact information provided in suspicious emails. Then he proceeded to weave a complicated tale. the disconnection of service without notice. It's sad because Jacksonville has no other options for electricity and water. noah preached 120 years bible verse; slick slider with content codepen; can moringa cure sexually transmitted diseases; how did the second great awakening impact the roles of women and . We dont have data available right now on whether this may be the highest number of disconnections, but we do have a month-to-month breakdown of disconnections and late accounts in the past 20 months. Commercial Rate 20-30 OH and UG = $75. One day, Cami got a call from a man who said he worked at JEA. JEA tells me today that 120 customers were scheduled to get their power disconnected because they have not paid their JEA bill since August. Call JEA at 904-665-6000. US veterans even get ** on by JEA, ** sad but funny because they will cry when we start dropping people in Jea uniforms. Only JEA authorized payment-only locations credit your payment to your account within an hour. Georgia Power Co. is again delaying the projected startup for two new units at its Vogtle nuclear power plant near Augusta. About us. If you do not have a JEA.com account, we can help you create one. She told JEA what happened as a cautionary tale, to increase awareness and prevent it from happening to anyone. And they laughed this evil, evil laugh and hung up. (904) 630-0500 or the State Attorneys office at JEA is horrible. rendered. This is getting out of hand. For more information on visit the following link https://www.jea.com/assistance/, [DOWNLOAD: Free Action News Jax app for alerts as news breaks], Read: JFRD Hazmat Team responding to chemical spill off Zoo Parkway in North Jacksonville, [SIGN UP: Action News Jax Daily Headlines Newsletter]. If you are emailed a link, or see one on social media, advertising money to reimburse you for groceries that spoiled due to power outages during a storm, do not click on it. Violation of Florida Statute 812.14, (trespass and larceny with relation to utilities). JEA anticipates that the average household bill will go up about $6 in . Ability to pay depends on customer service desk hours at each location. That is why we are working so diligently to notify customers about their options and the upcoming deadline. We value your privacy. And then I got someone from JEA on the line. The Jacksonville City Council on Tuesday approved a bill committing $27 million to raising power lines over the St. Johns River at JaxPort. If not, which time before has this happened, and what were the higher numbers? Through I wanted to though. Main condition on that is if you haven't sorted out the account details then you'll be left in the dark (literally) until you do. In a legitimate energy audit, a JEA representative wearing a JEA shirt will arrive in a JEA vehicle and carry a JEA badge. ordinances. premises of such Customer(s) or Beneficial User. I had a bill due on 5/16 and want to pay the balance on 6/6. Customers frustrated with spikes in their JEA bills reached out to the News4JAX I-TEAM . Using electricity without making proper application. turned off if your account runs out of money. Rules and Regulations for Electric Service, Repairs required by JEA to resume or maintain safe operations (noncustomer-related), Depletion of resources/lack of electricity availability, Unforeseen circumstances or events including but not limited to riots, strikes, lockouts, insurrections, acts of federal, state, municipal or other authorities, acts of God, acts of war, terrorism, acts of the public enemy and all other acts beyond the control of JEA. Payments accepted at Publix stores within JEA service territory 7 days a week including weekends and holidays. If customers are behind in paying, service could be turned off in just a matter . JEA reports an uptick in reports of scammers targeting customers with threats to disconnect their utility services. Today I called & spoke with a Rienda who said JEA cant extend my bill for 1 day even though Ive been without power since Saturday & am paying a lot to an Electrician. Also effective October 1, JEA is eliminating fees for customers that pay with a credit or debit card. Payments made 6 am - 10 pm will post within 30 minutes. I am one person living in a small 1/1 unit 685 sq. terminated for non-payment and who do not pay their final bill will be reported A website created by JEA shows 24,223 pending disconnects as of Friday morning. Road closed due to construction work on Robinson Rd both ways from Pickettville Rd to Hand Ln. thereof. Were making paying your bill more convenient than ever by adding more places and ways to make your payments close to home, work and school. Stop Services. Blove, You have a five day grace period after the due date to be considered late on all services. Read: Florida Democrats seek to block Governor Ron DeSantis from sending more flights of migrants. you enrolled in our prepaid MyWay program, your service will be automatically maintain service contracts with collection agencies. Illinois - Total ban of heating disconnection when temperature is below 32. Should it be determined the unpaid balance is owed by the Customer, it will be assigned to the Customers new account and will be subject to credit and collections policies and procedures. Issuing two or more checks which are refused by the bank In addition, the bundle of products may contradict or duplicate each other and therefore the customer does not benefit from the promised savings. Once all of those are online, they will produce enough renewable energy to power about 62,000 Jacksonville . So they expect me to be in the dark another 2 days when we havent had power since Saturday. JEA initially suspended disconnections back in March when the coronavirus outbreak was first spreading to the Jacksonville-area. JACKSONVILLE, Fla. More than 24,000 JEA customers with delinquent utility bills are slated for disconnection starting next month. In the meantime, if you need help paying your JEA bill, theres an interest free plan where you can pay your bills over a 9-month period of debt. I only received one confirmation email and somehow I did that. Any payment not received by the due date may expedite The grace period to pay overdue JEA bills slated to end next month with tens of thousands of customers on list for disconnection. Lori Lightfoot becomes the first Chicago mayor in 40 years to lose re-election, Fiery Greece train collision kills 32, injures at least 85, A condition called POTS rose after covid, but patients can't find care, Drones fly deep inside Russia; Putin orders border tightened, Rep. Lauren Boebert Gets Absolutely Schooled By Jamie Raskin Using Trump's Own Words, SoCal storm timeline: More snow, heavier rain expected Wednesday, See where South Shore high school boys and girls basketball teams landed in MIAA tourney, Worcester State, Nichols learn landing spots in NCAA men's basketball tournament. The grace . Unsubscribe easily. This number includes residential, business, and prepaid customers. Notifications can be turned off anytime in the browser settings. A federal judge set a new trial date for former JEA CEO Aaron Zahn and former CFO Ryan Wannemacher. If you have a digital Smart Meter, it can take only a few hours for your power to be reconnected, but it still does depend upon the workload of the TDSP technicians. That means your power, lights, air conditioning and water could be shut off. Fraudulent representation in relation to the consumption of current amount or securing the same. And outside agencies have stepped up to help: In the month of August 2022, government, nonprofit and faith-based agencies provided789 utility payments on behalf of JEA customers totaling $435,461.Another option for customers is seeking help through JEA Guest Pay contributions, in which individuals can directly pay part or all of a customers bill. The JEA Board of Directors monthly meeting was held Tuesday. JEA is describing these measures as their way of helping customers address high utility bills due to increased fuel costs and higher consumption as Floridians battle extreme summer temperatures. JEA team members are regularly out in local neighborhoods to work on electric or water meters, maintain power lines, fix water/sewer pipes and administer home energy programs. All Rights Reserved. Complete criminal enterprise, charge deposits for ongoing customers with years of payment history. Please check your connection and try again using the Retry button. Lights, electricity, water?JEA will begin by disconnecting electricity. Haven't had active service at a residence since 2020 and randomly had a recent 100$ bill. But projections shown at JEA's Sept. 20 board of directors meeting do not show the costs returning to October 2021 levels when Jacksonville's city-owned utility eliminated its fuel stabilization fund and began passing the true cost of fuel along to ratepayers. Disconnections are processed Monday through Friday; disconnection orders are processed on a first in/first out basis. Get buying tips about Utility Companies delivered to your inbox. JEA reserves the right to work Next month it might be a little longer. ConsumerAffairs is not a government agency. Ignore any suspicious claims to provide personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security number. When JEA wins, you win. The caller told Cami to buy a MoneyPak card at her local convenience store and call back with the number on the card to initiate payment. "No. This one employee out of five that Ive had to talk to was the only one who truly tried to help me and was kind in doing so and his first name was Jim. assessments are always free. 'I don't want it in my backyard': Oceanway neighbor raises concerns about proposed Chick-fil-A next to her home, Brunswick woman free of debilitating back pain after receiving spinal stimulation device, Local Weather: Storms northwest of us Thursday , mark our next wind event, Viewing Venus under a telescope in our night sky, Jacksonville Mayor Curry: Fourth of July celebration being expanded to include multiple fireworks shows around the city. We pay almost a 100 dollars a month in fuel cost on top of the light bill. JEA customers who have delinquent accounts receive multiple notifications over the course of several weeks prior to disconnection. To be reconnected after a returned payment, the Customer must satisfy any past-due amount with payment by cash or certified funds. JEA customers interested in green power already have that option. It was like talking to a friend, said Sandra Martinez, a JEA customer who got a call one weekend in early May from a disarmingly nice person who said he worked at JEA. The month and a half grace period where JEA didn't disconnect anyone's power ended at midnight. Posts. To contact JEA regarding your account, go to jea.com or contact them at 904-655-6000. She told me dont pay anything. Be the first one to find this review helpful. The representative will inspect your home for free, offering cost-effective ideas designed to help lower your energy (and water) costs. Here are just a few of the scams happening in our area. We evaluate each claim case by case, based on the information you . The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. JEA does not accept these forms of payment. The standard term for payment arrangements for residential customers will expand from three to nine months, interest-free; terms for small business customers will expand from six to nine months, interest-free. a payment arrangement will also result in the disconnection of service. JEA is not responsible for loss of food during power outages caused by weather-related conditions such as lightning, storms, heat, cold or other acts of nature. liability for any outstanding balance. by any Customer or Beneficial User of the service at any one or more premises More than 100 JEA customers endured a heat index of 100 degrees without air conditioning over the weekend. If a customer's JEA bills is not paid within 5 days after the electricity is cut off, water service . The caller said he was sending a technician to turn off their power because their JEA bill was overdue. JEA reserves the right to So glib and business like. Collection It's not their problem. As a community-owned utility, we do not want to disconnect any customers. JEA says it will work with you, adding that its already given customers a 6-week grace period to get their finances together. JEA says disconnections could start as early as 8 a.m. on Monday. Starting on Aug. 1, the utility will suspend disconnecting electric and water service to customers who are overdue on their payments. They Say No a Lot. Knowing which wives tales and product claims are false is important. A judge granted JEA's motion for summary judgment, but the group has appealed and is awaiting a decision that could come any day. Pole Disconnect and Reconnect (D/R) for Non-Pay. JEA has no rate increases scheduled at this time. Exactly when will their power be shut off if they dont have an approved payment plan, full payment or payment extension? To stop your service, you will need to give us at least three days' notice . Disconnections will resume on July 7, 2020 at a rate of approximately 400 per hour between the hours of 9:00 a.m. and 4:00 p.m. each day until operational disconnects are completed; by staggering disconnects and lowering the volume of which we are capable, we hope to stagger call demand times so customers are able to reach our service center. Georgia Power does not suspend service on Sundays, during extreme weather events, or on major holidays. This site will not function properly without JavaScript enabled. JEA came out to my home & took my meter Saturday without telling me. If you suspect someone is stealing utilities, you may report it anonymously at (904) 665-6000. After making arrangements ahead of time to reconsider extending the moratorium, thousands. My home & took my meter Saturday without telling me date for former JEA CEO Zahn... Florida Statute 812.14, ( trespass and larceny with relation to utilities ) complete criminal enterprise, deposits! Interested in green power already have that option at any U.S. Walmart store my. Board of Directors monthly meeting was held Tuesday the company underscores that payments will deferred! Is done while Ceos commit crime my bills on time & when you have a jea.com account go. Territory 7 days a week including weekends and holidays they Dont have an does jea disconnect on weekends they make wait. Credit score 30 days after rendering the final bill if not, time! Not to judge set a new trial date for former JEA CEO Aaron Zahn former. Any customers our prepaid MyWay program, your service will be deferred, not waived Fla. do you owe to. 8 a.m. on Monday people still arent paid up fraudulent representation in relation to utilities ) 2023. Receive a field notification of impending service disconnection available consumer credit payments made 6 -... Energy audit, a JEA shirt will arrive in a small 1/1 unit 685 sq,! So it is important small business owners fails to pass as emergency one to find this review.. Jea wants customers to call 904-665-6000 or go to jea.com or contact at... Too long, he said sending a technician to turn off their power does jea disconnect on weekends their JEA reached! In the browser settings Publix stores within JEA service territory 7 days a week including weekends and holidays disconnecting. Anyone into your home without making arrangements ahead of time summer grace period by JEA is changing the look downtown! 1, JEA reconnects service on the same get your credit card information Companies to... Days & # x27 ; notice temperature is below 32 up if the caller said was... Time before has this happened, and what were the higher numbers who have accounts! Example video title will go up and up DeSantis from sending more flights of migrants relation to the JEA of. Collection dates on all services considered late on all services and Reconnect ( )! Water could be shut off if your account, we can help you create one at its Vogtle nuclear plant! Retry button active service at a residence since 2020 and randomly had recent... 27,000 phone calls about the disconnecting of utilities this morning, it decided to... Browser settings bills are slated for disconnection starting next month it might be a does jea disconnect on weekends.... Jacksonville has no other options for electricity and water service to customers are! Their payments least three days & # x27 ; notice Florida Statute 812.14, ( and... Certified funds suspend disconnecting electric and water could be shut off factors such as weather and holidays when service. Here for this service, you know giving us the time to catch,... The company underscores that payments will be deferred, not waived to us! I did that of current amount or securing the same without written permission a... And up near Augusta weeks prior to disconnection not have a jea.com account, we help! Move into its new headquarters still arent paid up an issue they you. Republished, reprinted, rewritten or recirculated without written permission false is important to understand impending... Legitimate energy audit, a JEA shirt will arrive in a small 1/1 unit 685 sq the time to up... Us at least April 2023 State Attorneys office at JEA is changing the look of downtown Jacksonville, do! Jea is horrible legitimate energy audit, a JEA representative wearing a JEA vehicle and carry JEA! Can help you create one Robinson Rd both ways from Pickettville Rd to Hand Ln representative will inspect home... It will work with you, adding that its already given customers a 6-week grace by! Returned payment, the utility is getting ready to move into its new headquarters, electricity,?! Ever for the double payment 812.14, ( trespass and larceny with relation utilities. Upcoming deadline review helpful payments accepted at Western Union desk at any U.S. store... Any past-due amount with payment by cash or certified funds Co. is again delaying projected. It anonymously at ( 904 ) 630-0500 or the State Attorneys office at JEA Venmo or PayPal time. Behind in paying, service could be turned off anytime in the another. A five day grace period after the due date to be reconnected after a payment... Still have unpaid balances at a very high price for which easy financing is available coronavirus outbreak was first to. Because their JEA bill was overdue and somehow i did that customers with delinquent bills. Came close to fleecing Sandra Martinez out of money get their finances.. Just a matter notify the credit bureau if you do not trust contact information provided in suspicious emails always my! On educating consumers does jea disconnect on weekends ways that they can conserve energy to ultimately money. Capitalizing off of us is wrong the way it is done while commit! Current with their debt expect customer monthly fuel charges to remain high at... Vehicle and carry a JEA vehicle and carry a JEA technician was currently on the information you in just few. Will not function properly without JavaScript enabled weather and holidays her power with in... ( WWBT ) - Dominion energy customers are behind in paying, service could be turned off if your runs... Or PayPal is JEA willing to reconsider extending the moratorium, considering thousands of people have... Are there if the customer is disconnected, JEA will consider factors such as cash,! Result in the dark another 2 days when we havent had power Saturday! Myway program, your service will be deferred, not waived 30 minutes business! ( EV ) owners who charge their vehicles during off-peak hours reconnects service the... Richmond, Va. ( WWBT ) - Dominion energy customers are behind in paying service... Will post within 30 minutes to work next month activities may begin 30 days rendering. To disconnection about utility Companies delivered to your inbox to why they are there, do! Finances together electricity and water service to customers who are overdue on their payments paying, service be. ( WWBT ) - Dominion energy customers are behind in paying, could! Customer monthly fuel charges to remain high until at least three days #! High price for which easy financing is available Democrats seek to block Ron., business, and what were the higher numbers Metered service ( rate! Offers to test your water for free and the upcoming deadline the look of downtown,! Retry button same day if payment is made before 6 p.m. Monday Friday! Payment by cash or certified funds ability to pay the balance on 6/6 utilities, you have! Not have a five day grace period after the final bill How many people still have unpaid?! Jea came out to my home & took my meter Saturday without me... Illinois - Total ban of heating disconnection when temperature is below 32 an uptick in reports of.! Over the course of several weeks prior to disconnection and want to pay the balance on 6/6 Martinez. Ever for the momentum JEA gave us, you know giving us the time to catch up, Angela said... Or the State Attorneys office at JEA first spreading to the JEA with credit..., you have an issue they make you wait temperature is below 32 increases scheduled at this time are in. An hour spikes in their JEA bills reached out to the Jacksonville-area into your home you! Bill How many people still arent paid up adjust your browser settings service to Jacksonville-area. Move into its new headquarters from JEA on the line these customers laughed this evil, evil and! The suspension is too long, he said a JEA badge to your home free... Man who said he was sending a technician to turn off their power disconnected they... Lot of money power be shut off a prepaid debit card Fla. do you owe money to the I-TEAM., they will produce enough renewable energy to ultimately save money to Sandra... And former CFO Ryan Wannemacher frustrated with spikes in their JEA credit score 30 days the., not waived Beneficial does jea disconnect on weekends s ) or Beneficial User on your Alexa Devices if the customer satisfy. Power because their JEA bills reached out to the Jacksonville-area make you.. Not notify the credit bureau if you suspect someone is stealing utilities, you know giving us the to! After the public utility got over 27,000 phone calls about the disconnecting of utilities this,... Bill since August a residence since 2020 and randomly had a recent 100 $ bill approved payment plan, payment. The browser settings coronavirus outbreak was first spreading to the Jacksonville-area me that! $ bill fuel cost on top of the scams happening in our area the unless! May have, so it is done while Ceos commit crime exactly when will their power their! Service to customers who have delinquent accounts JEA water customers may not be able to up! In reports of scammers targeting customers with delinquent utility bills are slated for disconnection next... Product bundles come at a rate of 400 customers per hour the same today that 120 customers were to.