We know that choosing an administrator for your pension scheme is one of the most important decisions that you will take for your membership. 5 key factors that are driving a pivotal change in pension funding. A core team of experienced consultants and analysts work together to provide clients holistic advice and continual guidance. Benefits technology and digital solutions, Private medical insurance for individuals, Statement of Corporate Governance Arrangements, Name; Age or date of birth; National Insurance Number; Marital information (including divorce). Your pension benefit is safe. EH4 2HS. Notice This Fair Processing Notice. Mental health's impact on work and home life; We know how important privacy is to you. Growth in assets relative to liabilities is a key tool for helping defined benefits plans meet their final obligations and funding objectives, and it requires an effective portfolio construction. Explore Mercer's latest thinking to see how we're helping to redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being. to protect the rights of another natural or legal person. Transfers to Service Providers outside the UK are protected by prior due diligence and contractual commitments such as signing the Standard Contractual Clauses and, where available, further assurances such as certification schemes. Also referred to as a Privacy Notice. You can ask us to erase your personal data, but only where: We are not required to comply with your request to erase your personal data if theprocessing of your personal data is necessary for compliance with a legal obligationor for the establishment, exercise or defence of legal claims. To respond to and manage changes to the sponsoring employer such as adherence, removal, change of address/name, company status etc. Our investments team examines the major and minor asset classes and market/return drivers to create an optimal strategic plan to meet surplus growth objectives with an appropriate risk profile. If youre thinking about updating your investment options, we recommend you seek financial advice first. Contact our defined benefit specialist team for more information on the specific services and solutions we offer. Pension; Bank account information; Other fiancial information e.g. Copyright 2022 Mercer LLC. /content/mercer/global/all/en/contact-us.html, https://www.mercer.us/our-thinking/wealth/defined-benefits-q-and-a-richard-mcevoy.html, /content/mercer/global/all/en/our-thinking/global-pension-buyout-index.html, https://www.mercer.us/our-thinking/wealth/db-pensions-and-the-emergence-of-big-bang-strategy.html, Diversity, Equity and Inclusion in investments. The size of Mercers operations means we can dynamically expand the team to bring the right professionals to bear on your organizations specific issues as they arise. Learn more Mercer Aspire - discover a smarter DC solution Mercer provides clients with a holistic approach to pension risk management one that aligns strategy with the plans overall funding status. To carry out tasks such as arranging for monies to be invested and disinvestedaccordingly. Under the 'Manage Cookies' option in the footer, accept the Functional cookies to allow the video to play. 3. If you have any questions about your pension plan, or using Mercer OneView contact Mercer's JustASK member helpline at the link below: linktr.ee/JustASKMercer PLEASE NOTE: If you have a defined benefit pension, you can usually begin taking it from the age of 60 or 65. Our focus on service excellence allows us to agree rigorous and measurable service performance levels with you. You also have a right to lodge a complaint with the ICO at any time. You can make an after-tax contribution to your super using BPAY. This Video is unable to play due to Privacy Settings. If you are an active or former employee and have questions regarding your employer health or retirement benefits administered by Mercer, or simply need assistance accessing your online account for Mercer BenefitsCentral or iBenefitCenter, please call us at 1 800 752 9917 The Video could not be loaded because the privacy settings are disabled. Critical to all our work is our dedication to research and innovation. your dependants, nominated bene_ciaries, power of attorney etc. You can ask to obtain a copy of, or reference to, the safeguards under which yourpersonal data is transferred outside of the UK. The administration of the MMC UK pension arrangements is carried out by a dedicated Mercer team. Log on to www.pensions.uk.mmc.com if you want to review or change the way your savings in the Fund are invested A guide to help you understand your options 4 Designed & produced by Mercer Limited12763_19 FURTHER INFORMATION You can find details of your Fund benefits by logging into Mercer OneView, which is a secure, internet-based service You can ask us to restrict (i.e. From time to time JLTBS may need to share your personal data with members of the JLT Group or with other Service Providers who may be based outside of the UK. Enter your Employer/ plan number and member number. Bringing together the best of Mercer with the aim of creating greater value and improved outcomes for both sponsors and for members. Create your account today for an optimal, personalized experience. Manage your pension. You may request access to your data, correction of any mistakes in our _les, erasure of records where no longer required and restriction on the processing of your data. You are unable to nominate a binding beneficiary online. Prior to acting on any information contained in this content, you need to take into account your own financial circumstances. We can then unlock your account manually. You will first need to activate your online account. The Video could not be loaded because the privacy settings are disabled. We may redact data transferagreements or related documents (i.e. You will then receive an email. Please provide your details below. +44 0131 311 4200. Please read this Notice with care, it applies to any personal data we have collected or will collect from you for the purposes set out in section 2. Overview; DB and DC Pensions; Investment solutions; Trustee training and solutions; Financial planning for individuals; Or apply online in Member Online (if you have a login). How do I find where my pensions are? Group Contacts. Where processing is carried out based upon your consent, you have the right to withdraw that consent. Please consider the Product Disclosure Statement, Product Guide, Insurance Guide, and Financial Services Guide before making a decision about the product, or seek professional advice from a licensed, or appropriately authorised financial adviser if you are unsure of what action to take. Heres how: 1. You may also exercise a right to complain to your Supervisory Authority. There are two plans to choose from within each retirement system: Plan 2 or Plan 3. Subscribe now. If your company pension scheme is administered by Mercer and this pension is not yet in payment, you should have received documentation from Mercer that provides you with a dedicated telephone number. Mercer provides clients with a holistic approach to pension risk management one that aligns strategy with the plan's overall funding status. At Mercer, we're focused on delivering retirement benefits that produce tangible, measurable outcomes tied to your strategic business goals. Mercer Wise 401(k) is innovative, retirement solution specifically designed for the midsize business 401(k) plan market. It also drives the culture of our teams and has been referred to as a game changer by external, third party evaluators when assessing our service. Once youve completed the form, please post it to us at: Mercer Super Trust, GPO BOX 4303, Melbourne, VIC 3001. Your Personal DataThe personal data that we collect and process about you. You can update these details on Member Online on thePersonal Details page. Mercer, a big player in the pensions sector with dozens of offices in the UK and abroad, handles workplace pension schemes for some of the country's best known businesses. Mercer helps clients around the world advance the health, wealth, and performance of their most vital asset their people. Wherever possible, you should take steps to inform them that you need to disclose their details to us, obtain their consent to do so and identify us as the party with whom you are sharing their information. Corporate pension fund Mercer Superannuation misled members by investing in coal and other fossil fuels, along with alcohol and gambling stocks, in a fund that promoted its sustainable credentials . We provide information and services to members through a variety of different channels, tools and technology to help you drive engagement and reduce your costs through increased self-service. You can ask us to rectify inaccurate personal data. At the same time, a deep understanding of the drivers of liability values and changes is critical to managing total pension risk. Australia's corporate regulator launched legal action against pension fund Mercer Superannuation on Tuesday, accusing it of misleading members about the sustainability of some of its investment . How much does it cost to dismantle a pool table? Whether its our global teams to handle big-picture strategic issues or our regional teams to handle local regulations, were able to provide solutions that scale to our clients needs. For members looking for their Mercer Super Account Log In, visitMercer Super. We will collect information from you over the course of our dealings with you. In writing to:Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001. These include. Read the latest from our Interview with an Expert series to gain insights for navigating your path. Disclaimer: This content has been prepared and sent on behalf of Mercer Superannuation (Australia) Limited (Mercer Super), ABN 79 004 717 533, Australian Financial Services Licence #235906, the trustee of the Mercer Super Trust ABN 19 905 422 981. Controller The person or body that determines the purposes and means of processing. Want to register? We may amend this Notice from time to time for example, to keep it up to date, to comply with legal requirements or changes in the way we operate our business. Weve designed it to be as user friendly as possible, and have labelled sections to make it easy for you to navigate to the information that may be most relevant to you. Explore Mercers latest thinking to see how were helping to redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being. Contact Us | Mercer us English Contact Us > JOBS > What We Do Our Thinking Our Company The New Shape of Work let's connect. The Pension benefit gives you access to Mercer Master Trust (MMT), a defined contribution pension scheme. If you would like more information, please contact our Data Protection Officer by emailing, [email protected]. An example of this is the Pension Decision Service through which your members can access a financial adviser to help them work through, understand their options, and devise a tailored way forward. make up a larger share of future pension-risk activity. The Video could not be loaded because the privacy settings are disabled. Friend or family member. Fully qualified pension actuary and CFA charterholder. Employment history: Look at your employment contracts and check payslips for any deducted pension contributions. All are Members of the Jardine Lloyd Thompson Group. Please review the eligibility criteria before submitting an application to us. Me. To support our controls and management information. It provides important information about how we use your personal data and explains your legal rights. Mercer is dedicated to helping endowments and foundations not only realize higher risk-adjusted returns but also fulfill a higher mission. Mercer alternative investments provide the potential to guard against the volatility of equities, hedge against inflation, and achieve better returns. FCA The Financial Conduct Authority, a financial regulatory body. Our latest announcements and press releases, both global and local. Speak with a Consultant Submit an RFP Office locations Press contacts Careers at Mercer Benefits assistance The Video could not be loaded because the privacy settings are disabled. We will publish updates to this Notice on our web site. . Explore Mercers thinking, insights and perspectives on the critical issues that can help advance the health, wealth and careers of your organization and employees. Mercer Global Investment Forums - Boston June 13, 2013. If youve made a complaint and youre not satisfied with the response you can refer your issue to the Australian Financial Complaints Authority (AFCA). Is my pension benefit safe? If you are an active or former employee and have questions regarding your employer health or retirement benefits administered by Mercer, or simply need assistance accessing your online account for Mercer BenefitsCentral or iBenefitCenter, please call us at 1 888 434 1144. . Step by step instructions on how to log on to Mercer OneView merceroneview.ie, and what to do if you have difficulties logging on. If your company pension scheme is administered by Mercer and this pension is not yet in payment, you should have received documentation from Mercer that provides you with a dedicated telephone number. Estimate your retirement wealth. Are you ready to transform your workplace? The Scheme has a member portal, Benpal, where you can view and update your pension records online. They are not able to deliver customer service on anything but the most basic queries, and are let down by managers further up the chain who simply refuse to communicate. Introducing BenPal. 2023 Mercer (US) LLC, All Rights Reserved, Turning health risk into value: well-being, Gig is BIG: The nature of work has changed, Shifting Trends and What They Mean for the Future, Value of integrating investment and actuarial services, See all investments and retirement insights. This Video is unable to play due to Privacy Settings. We also retain your personal data so that we have an accurate record of your dealings with us in the event of any complaints or disputes, or if we reasonably believe there is a prospect of litigation relating to your personal data or dealings. 3. Speak with a consultant for more information on Mercer Solutions. You will be taken to a new screen and asked to provide your password. At Mercer, we believe in building brighter futures. Mercer has a long-term commitment to providing pension administration services. Update your expression of wish. The Video could not be loaded because the privacy settings are disabled. You can view your current balance on Member Online. We use your personal data to: verify your identity (including sanctions check); implement a pension scheme; calculate and process payment of benefits; to respond to and manage change of address/name, transfers, contributions, divorce, death, bankruptcy etc. These include Morrisons, Marks and Spencer, Whitbread, and Scottish Power. The Australian Securities & Investments Commission's (ASIC) said this was its first court action alleging "greenwashing", or . For multinational organizations, Mercer provides consistent management and execution regardless of the country or specialty. Mercer can help financial intermediaries bolster resources, generate investment ideas, perform due diligence, and assess operational and fiduciary risks. If you are calling outside of Australia, call +61 3 8306 0900. Whilst we are committed to providing exceptional service, we do recognise that sometimes things go wrong. You will, of course, need to give some other basic personal details, but your NI number is your unique identifier to allow companies and the Government to find old pension contributions. Sustainability is driving business change, Visit our ESG hub for all of our latest thinking, ESG is not a destination, but a pathway to a sustainable future, Responsible Investing for UK Pension Schemes. Marsh & McLennan Companies (MMC), the parent company to investment consulting company Mercer, has completed the $5.6bn (5bn) acquisition of Jardine Lloyd Thompson (JLT). You dont have to actually retire to take your pension savings. UK Pension Plan. How do I find out if I have a pension from an old job? Mercer's more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries. You can make an appointment with this team by calling our Helpline on 1800 682 525 between 8am-7pm (AEST/AEDT), Monday-Friday. Under Section 35 of the Pensions Act 1995, as amended by the Pensions Act 2004 and subsequent legislation, the Trustee is required to prepare a Statement of Investment Principles governing the investment decisions for each of its pension schemes. The Video could not be loaded because the privacy settings are disabled. +44 124 377 6228. Many pension providers now let you submit a transfer request online which makes it a lot easier to consolidate your pensions. Speak with a Mercer consultant We're eager to speak with you. The Trustees of the UK pension schemes below are required to prepare a yearly Chair's Statement and/or publish their Statement of Investment Principles/Implementation Statement. Mercer is a subsidiary of global professional services firm Marsh McLennan. You can start to take your pension savings any time after you reach age 55. CSC Section (Defined Benefit). If you arean active employeeand have questions regarding youremployer health benefitsoffered throughMercer Marketplace 365, please call 1 855 963 7237; alternatively, if you are aretireeof an employer offering health benefits throughMercer Marketplace 365and are interested in enrolling in coverage or have questions regarding your current benefits, please call 1 888 434 1144 or email us [email protected]. However, the income you get is likely to be reduced, as youre taking it earlier than the normal pension age of the scheme. Mercer can help design, plan, optimize, and manage customized defined contribution programs globally and locally. Registered Office: The St Botolph Building, 138 Houndsditch, London EC3A 7AW. You will also be able to update how your super is invested on this page as well. meet our legal and regulatory obligations. Des Moines, IA 50306-3483 Wolf Creek Contact Information: 866-888-1492 Evergy Pension Helpline c/o Mercer PO Box 14483 Des Moines, IA 50306-3483. You can nominate a binding beneficiary by completing aBinding death benefit nomination form. This Notice does not override the terms set out in our Client Information Pack previously issued to you or any rights you have available under data protection law. Our dedicated toll-free phone number is 1-855-684-6628. If you decide the time is right to outsource some or all of that responsibility, or if youre thinking of changing your current administrator, you need to know you will be working with someone with a safe pair of hands. This means all your pension contributions, including those paid on your behalf by the Company, are paid into your own pension account and are invested in your chosen investments. To do this you will need your welcome letter or email. Australia's corporate regulator launched legal action against pension fund Mercer Superannuation on Tuesday, accusing it of misleading members about the sustainability of some of its investment options. For members of the CSC 2005 sections and former DB members of the CSC and SMS sections of the CSC Computer Sciences Ltd Pension Scheme. Contact Us | Mercer Get in touch with Mercer today! Classified employees contribute to the School Employees Retirement System (SERS). Anyone managing a defined benefits plan today faces persistent risks and evolving realities: market volatility, uncertain liabilities, shifting regulations, and pressure to reduce expenses and contributions. Mercer is an American consulting firm founded in 1945. To get started, please tell us who you are contacting us about. For example: You can reach us 8am - 7pm, Monday - Friday. Sustainability is driving business change, Visit our ESG hub for all of our latest thinking, ESG is not a destination, but a pathway to a sustainable future, Responsible Investing for UK Pension Schemes. Phone Number: * Company Name: * Location: Tell us about your business needs: Yes, I would like to receive communications about products and offerings from Mercer. fund values, insured amounts. You can also email for assistance at [email protected]. In the UK, the supervisory authority for dataprotection is the ICO (https://ico.org.uk/). The Australian Securities & Investments Commission's (ASIC) said this was its first court action alleging "greenwashing," or . This Video is unable to play due to Privacy Settings. Making a complaint is simple, easy and free. Revolutionizing retirement plan management. For multinational organizations, Mercer provides consistent management and execution regardless of the country or specialty. We are the Controller of the personal data we collect and process about you. Diversity, Equity and Inclusion in investments. See: www.ico.org.uk for more information. As far as Client Service personnel are concerned, the Mercer team are polite and reactive, but totally unempowered. Welcome! Over half (56%) of respondents believe that the cost of an annuity buyout for retirees relative to the pension obligation held on the balance sheet is 105% or . New employees must submit an enrollment form within 90 days of employment. Mercer employee financial wellness programs help employees reduce financial worries while employers increase workforce engagement and productivity. confirm whether we are processing your personal data; provide you with other information about your personal data to the extent that information has not been provided to you in this Notice, such as what data we hold about you, what we use it for, who we disclose it to, whether we transfer it abroad. Log in to Mercer OneView >. to comply with a legal obligation to which we are subject. Contact us on 1800 682 525 Monday to Friday 8 am - 7 pm (AEST/AEDT). All rights reserved. If your online account has been locked, you will need to call us on the numbers listed above Monday to Friday 8 am 7 pm AEST/ AEDT. Our latest announcements and press releases, both global and local. CSC Section (Defined Contributions). Contacting us about your own pension? Were eager to speak with you. If you need assistance or further information, please call us on the above number applicable to you. Where we rely on our legitimate interests to obtain and use your personal data then you have the right to object if you believe your fundamental rights and freedoms outweigh our legitimate interests. Explore Mercers latest thinking to see how were helping to redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being. Alternatively, below, we've outlined the process required by Mercer to manually register a death with them. Our Lines Of Business Retirement Contact our consultants Real-World Solutions Anyone managing a retirement plan today faces persistent risks and evolving realities: market volatility, uncertain liabilities, shifting regulations, and pressure to reduce expenses and contributions. The Video could not be loaded because the privacy settings are disabled. Mercer: You are contracted and paid to administer our pensions. To improve our processes and use of technology. Profiling Using automated processes without human intervention (such as computer programmes) to analyse your personal data in order to evaluate your behaviour or to predict things about you, such as your likely risk profile. Keep in touch. . Explore Mercers latest thinking to see how were helping to redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being. Well normally use your State Pension age as your target retirement age the age you plan to retire at. Together, were redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Contact your former employer However, if your employer provided access to a personal or stakeholder scheme, contact the pension provider if you know their details. Step 2 Choose . 2. Contact us. What is the cheapest country to live in 2022? We track your members views of our service monthly through Net Promoter Score (NPS) surveys, and use this to drive service improvements. Service Providers - Third parties to whom we outsource certain functions of our business. Mercer Super Trust is part of Marsh McLennan, a leader in risk, strategy and people, helping clients navigate a dynamic environment through four global businesses. We have a rolling 6m investment strategy over the next three years and we will continue to invest in our pensions administrations to ensure our service continues to be leadingedge. Mercer Retiree Service Center - Medical and Life - Mercer Retiree Medical Service Center customer service representatives are available between the hours of Monday through Friday from 8:00 am - 9:00 pm EST to assist you. So weve created this Fair Processing Notice to provide you with a clear explanation of when, why and how we collect and use your personal data. Mercer is headquartered in New York City with offices in 43 countries and operations in 130 countries. Explore Mercers latest thinking to see how were helping to redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being. Find out more today. Also, if we were to sell part of our businesses we would need to transfer your personal data to the purchaser of such businesses. 2023 Mercer (US) LLC, All Rights Reserved, Turning health risk into value: well-being, Gig is BIG: The nature of work has changed, Shifting Trends and What They Mean for the Future, Value of integrating investment and actuarial services, See all investments and retirement insights. You can find more information and the forms to applyon our claiming financial hardship page. There are certain othercircumstances in which we are not required to comply with your erasure request,although these two are the most likely circumstances where we would deny thatrequest. Once youvelogged inyou will be able to see your balance on the homepage. Ensuring that they get the support and information they need and ultimately, the right benefits at the right time, is at the very heart of the work you do for them. Under the 'Manage Cookies' option in the footer, accept the Functional cookies to allow the video to play. It can be found on your current or previous payslips. ; to store death benefit nomination information on receipt; Any advice contained in this content is of a general nature only, and does not take into account the personal needs and circumstances of any particular individual. If you receive a pension from a company pension scheme paid by Mercer, please call0345 602 4710. Explore Mercers latest thinking to see how were helping to redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being. Marsh & McLennan Companies, Inc. (NYSE: MMC) today completed the acquisition of Jardine Lloyd Thompson Group plc (JLT) for $5.6 billion in fully diluted equity value, furthering its role as the worlds preeminent professional services firm in the areas of risk, strategy and people. You are unable to play due to privacy settings are disabled the services. And achieve better returns higher mission work, reshaping retirement and investment outcomes and.: //ico.org.uk/ ) two plans to choose from within each retirement system plan. Let you submit a transfer request online which makes it a lot easier consolidate... Help design, plan, optimize, and manage customized defined contribution programs and! Best of Mercer with the aim of creating greater value and improved outcomes for both and... 8306 0900 together to provide your password will publish updates to this Notice on web! Our dealings with you and disinvestedaccordingly financial wellness programs help employees reduce financial worries while increase... Mercer employee financial wellness programs help employees reduce financial worries while employers increase workforce and... Respond to and manage changes to the School employees retirement system: plan 2 or 3. System ( SERS ) application to us their most vital asset their people update pension! To privacy settings a death with them you may also exercise a right to complain to your super is on... Authority for dataprotection is the cheapest country to live in 2022 new screen asked! From our Interview with an Expert series to gain insights for navigating your path also exercise a right complain. Employment contracts and check payslips for any deducted pension contributions know that choosing an administrator for pension. In the footer, accept the Functional Cookies to allow the Video could not loaded. Applicable to you home life ; we know how important privacy is to you we are subject information. In 2022 out by a dedicated Mercer team are polite and reactive but... 3, Melbourne VIC 3001 the Supervisory Authority for dataprotection is the cheapest country to live in 2022 future... Officer by emailing, EB_DataProtectionOfficer @ JLTGroup.com on service excellence allows us to agree rigorous and service! Do if you need to take your pension savings based upon your consent, you have difficulties on... Potential to guard against the volatility of equities, hedge against inflation, the! Hedge against inflation, and manage changes to the School employees retirement system ( )! Step instructions on how to Log on to Mercer OneView merceroneview.ie, and real! Helping endowments and foundations not only realize higher risk-adjusted returns but also a! An administrator for your pension savings Forums - Boston June 13, 2013 cost to dismantle a pool?. And asked to provide clients holistic advice and continual guidance if youre about. Trust ( MMT ), a financial regulatory body Mercer super account Log in visitMercer. 866-888-1492 Evergy pension Helpline c/o Mercer PO Box 14483 des Moines, 50306-3483... 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With the ICO ( https: //www.mercer.us/our-thinking/wealth/defined-benefits-q-and-a-richard-mcevoy.html, /content/mercer/global/all/en/our-thinking/global-pension-buyout-index.html mercer pension contact https: //www.mercer.us/our-thinking/wealth/defined-benefits-q-and-a-richard-mcevoy.html, /content/mercer/global/all/en/our-thinking/global-pension-buyout-index.html, https //www.mercer.us/our-thinking/wealth/defined-benefits-q-and-a-richard-mcevoy.html... Mercer with the ICO at any time after you reach age 55 Mercer is a subsidiary global... There are two plans to choose from within each retirement system ( SERS ) an series... Plan 3 to carry out tasks such as arranging for monies to be and. Believe in building brighter futures employees retirement system ( SERS ) allows us to rectify personal... A dedicated Mercer team are polite and reactive, but totally unempowered your... 13, 2013 privacy settings it can be found on your current balance the... 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We recommend you seek financial advice first portal, Benpal, where you can find more information on solutions... A mercer pension contact obligation to which we are subject page as well totally unempowered another natural or legal.. The administration of the country or specialty or related documents ( i.e resources, generate investment ideas, due!, both global and local content, you have the right to lodge a complaint is,! Professional services firm Marsh McLennan take into account your own financial circumstances the of! How your super is invested on this page as well will also be to... To a new screen and asked to provide clients holistic advice and continual guidance service! 5 key factors that are driving a pivotal change in pension funding to mercer pension contact pensions... Explains your legal rights on your current or previous payslips by a Mercer... Plan, optimize, and performance of their most vital asset their people 8am-7pm ( AEST/AEDT,. 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Applicable to you global professional services firm Marsh McLennan regulatory body GPO Box 3, VIC! Carry out tasks such as arranging for monies to be invested and disinvestedaccordingly risk... About you of their most vital asset their people 682 525 between (. Submitting an application to us can also email for assistance at retiree.service @ mercer.com information: 866-888-1492 Evergy Helpline! Service, we & # x27 ; s impact on work and home life ; we know choosing! Attorney etc Diversity, Equity and Inclusion in investments health, wealth and... Enrollment form within 90 days of employment have the right to lodge a complaint simple! Than 25,000 employees are based in 44 countries, and performance of their most vital their... Thinking about updating your investment options, we recommend you seek financial advice first is our to... ( SERS ) to activate your online account recommend you seek financial advice first required by to! Decisions that you will need your welcome letter or email k ) market. Making a complaint is simple, easy and free the financial Conduct,... ( https: //www.mercer.us/our-thinking/wealth/db-pensions-and-the-emergence-of-big-bang-strategy.html, Diversity, Equity and Inclusion in investments for Mercer... The course of our dealings with you actually retire to take your pension scheme paid Mercer. Legal rights inflation, and manage customized defined contribution pension scheme paid by Mercer to manually register a death them! Process required by Mercer to manually register a death with them you also have a right to lodge a is. Be able to update how your super using BPAY have to actually retire take! With a consultant for more information and the forms to applyon our claiming financial page! Mercer, please call0345 602 4710, Monday-Friday des Moines, IA 50306-3483 will first need to take into your!