Out of the (3) items one was a brand new ,never worn **** Dunk Sneakers size (7mens) retail value @ $110. Also, costs vary depending on the size and value of an item. makes it a hit or miss experience. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Youll find anything from designer shoes to dresses, outfits and more. This has gone on long enough, as the bag was lost 9 months ago. The RealReal would make business agreements with retailers like Neiman Marcus and Saks Fifth Avenue, there would be ads scheduled to run in various publications,and lo and behold, the retail or mediapartner would back out because of Chanels interference., Dunn said Chanels interference in The RealReals partnerships with the retailers took the form of Chanel threatening to pull its products from their stores if they didnt amend their partnerships with The RealReal to prohibit consignment of Chanel products or the purchase of Chanel products with store gift cards earned as part of a The RealReal promotion., After experiencing Chanels questionable conduct firsthand for many years, when it filed lawsuits against us and What Goes Around Comes around, we suspected their true motivation was to shut down the secondary market for their products, Julie Wainwright, founder and CEO of The RealReal, told me. The Chanel document, The Luxury Fashion Second Hand Market, essentially a primer on the resale market, devotes an entire page to the data point, 55% of core luxury clients have bought or consider buying second hand., In another part of the document, Chanel lists threats to the brand and remedies for the problems. Final sale items are also not eligible for returns. Computershare 1-877-373-6374 (U.S.) 1-781-575-3100 [email protected] P.O. Opinions expressed by Forbes Contributors are their own. While styles change from season to season, a well-fitting RealReal OFF-WHITE Crew Neck Long Dress is timeless. The upper sits atop of a chunky rubber midsole for absorbing shock. The RealReal x Mark Cross: Vintage Bags by an American Luxury Original Read Now. Not very responsive with addressing questions/concerns. I sent in 20 items valued around 8-10k and got $400 back. INTERNATIONAL SHIPPING All products except Fine Art are eligible to ship outside the U.S. to the countries listed below. They are stolen my bag . The Balenciaga Two-Tone Twisted Hoop Earrings have secure clutch back closures. engaged in false advertising and sold counterfeit handbags bearing its logo has entered a new phase. Why? The Tiffany & Co. Cat-Eye Sunglasses are so charming. Overview. There are moderate scratches and indentations throughout the metal. They tried to buy me off with a store credit but that is NOT what I want . You must log in or register to reply here. Despite being told I would be able to, I was never given the opportunity to review the condition or price assessments.3) Feb. 1, 2023 I contacted The RealReal's customer service ************** by their Live Chat feature as well as well as by phone. Or it simply didnt get inspected, which sometimes happens but you should never count on that happy blessing. This type of collar is ideal for men with long or slim faces because its widening effect will even out the look of the face. However, I often order 20 or so pairs of shoes. I even showed her each item inside out and finally trusted enough to send my item to her. Paying duty and taxes Estimate duty and taxes From the Canada Border Services Agency This tool provides an estimate only and applies strictly to goods imported for personal use. The bag comes with a 24-inch chain-link shoulder strap, an outer pocket, and four interior pockets. Consigners beware!!! High-value orders include orders with an item that costs $1,000 and any order you place within 24 hours worth $1,000. I received an email at 9AM that my item was posted and sold. The RealReal ships orders to the United States through UPS and globally via UPS Worldwide Expedited. Also no proof of purchase or receipt included in box. It took MONTHS of calling and texting customer service, having to re explain the issue over and over again to a customer service rep with a clear language barrier. The RealReal operates from headquarters located in San Francisco, California. To support and empower diversity in fashion and business, we are focused on work across four core pillars: Career, Culture, Community and Commerce. High-value orders and orders that need to be shipped to a different address from the billing address require about two additional days to process. I have made multiple and repeated efforts to find out why the item is not listed. I have called their 800- customer service line at least 11 times for assistance, NO RESOLUTION. New customers who sign up for this site will receive a 25-dollar site credit. I am two steps from bringing the RealReal to a small claims court for other digressions. I would consider buying things I just haven't had the time to browse. The RealReal offers Valentino Rockstud Accents Leather Chelsea Boots that bring an edgy yet clean twist to high fashion. Take a look at our reviews of Shopbop, MatchesFashion, and Moda Operandi. I was also extremely disappointed upon finding out the payout Id receive would be very, very low. . My bad. Without any additional correspondence, I received an email on Feb. 1, 2023 at 6:02am informing me the item was live and for sale on their website. Perhaps its the lighting in which the photo was taken as the spots do look minor online but not in person. Has that actually happened? If you are looking for classic RealReal com handbags, the Rebecca Minkoff Leather Chain-Link Bag is timeless, elegant, and pure sophistication. But there's a fairly straightforward workaround to get any item sold on the The Realreal online store delivered to Canada. The only times I don't get charged duty are when items are shipped via USPS and marked as a gift. TRR Top 5: Prada Pieces With the Best Resale Value. You are not exempt from duties and taxes unless you have spent 24/48hrs or 7 days in another country, When I contacted REALREAL, it took literally days on end for a reply. Do not buy or sell here they are scammers and thieves. Why did it seem to make a difference whether it was delivered by Canada Post or FedEx? You will receive a confirmation email once The RealReal receives the return. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. Your email address will not be published. I was told by the The RealReal representative that I would be able to have my item returned to me if I was unsatisfied with the evaluation. Took an Hermes Birkin in today. I will no longer shop here, as I cannot trust the condition or quality. Sometimes they charge you, sometimes they don't - that's the risk you take when you import goods. Were independently supported by our readers and we may earn a commission when you buy through our links. In the 12 months ending June 2019, The RealReal reported almost $93 million in operating losses. information. I guess my other purchases were just luck! Quality 457. Go to the article page. There are also loads of retail store locations where you can go and buy RealReal products. Canada Goose. The Wheat colorway covers the whole shoes gum midsole and suede upper and continues the minimal aesthetic from the previous releases. Sometimes the measurements are not quite right. Only McCoy's whiskey was the canada stuff. When I visited their website that morning, I saw that they had listed the gown's condition as "good" which is the second to the lowest rating due to "moderate discoloration throughout." I shipped] a *************** Weekend women's puffer coat (item #WMAMX40324 ) 30 days ago to their *******, ** intake warehouse by **** Today is Feb 13 and the item has not been photographed or listed on their sale site. There was NO reference to this flaw on description. I wish I could start with something nice but I am left with none. Additionally, these Wheat sneakers come with round toes; this makes the shoes spacious and comfortable, especially for people with wide or broad feet. Chanel's signature quilted handbags command high prices in the secondary market. When you start adding it all up, its easy to see how you suddenly arrive at paying $44 in tax and duties on a dress that cost $100. I have no idea what that is and have never been charged it. They sport a comfortable bridge and contain black acetate frames. They do whatever they want, they say we didnt get your messages. From the total price of your item, youll have to pay 20% plus there is a 50% commission. Tractor Supply Sells The Life Out Here Dream As More Americans Move To The Country, Downward Dog In Decentraland: Alo Yoga Launches Digital Fashion Collection, Cartier And Versace Will Soon Follow Tiffany To Complete Sydney Airports Luxury Makeover, The Black Tux Acquires Wedding Band Brand, Plans To Open New Showroom, Target Beats Fourth Quarter Street Expectations, Kohls Names Dave Alves President And COO, How Change Happens In The Fashion And Apparel Business, What Brands Need To Know: Search & Display Advertising In 2023. BBB Business Profiles generally cover a three-year reporting period. The jacket appeared on site damaged and noted in "good" condition when this coat was recently purchased and worn once for 2 hours. Along with the fact that it was VIA usps which I know it not costing nearly enough to charge the customers for such. We use dedicated people and clever technology to safeguard our platform. Whether they pay that to Canada Customs is another matter. The RealReal review will share some of our favorites. A new world with no borders, clients gaining expertise and versatility, brand loyalty in decline, and style over brand, are among the developments in consumer behavior that pose a threat to Chanels business model and beliefs. The top of bag on the zipper panel does not lay flat. I always try to purchase from individual sellers now, so that I can request USPS. The Wheat colorway follows the 2020 two Supreme-branded Air Force 1 Low release that saw these iconic sneakers dressed in white or black and finished with Supreme red box logo branding. Before we get into the details, check out the highlights of The RealReal review: If you have designer handbags lying around that you barely use, or feel like selling your luxury pieces to put money toward new ones, The RealReal has a straightforward selling process. You must place your order by noon PST, and they dont offer holiday and weekend deliveries. BBB- We have reached out to the client and are working to resolve. The RealReal review turned up an easy selling process. Overall, 32% of employees would recommend, Get started with your Free Employer Profile, Work Here? The RealReal has a fiduciary responsibility and is obligated by law to collect sales tax on orders shipped to U.S. jurisdictions that charge sales tax. Items are posted on a daily basis. By signing up, you receive a $25 site credit. When it comes to the perfect fit, this style runs a half to a full size small. I was extremely disappointed in the state of the garment when it arrived. Expires. Basically, there are two free-trade agreements that are your friends if you want to pay less tax and duties: NAFTA and CETA. A May, 15, 2017 memo from Chanel U.S. president and chief operating officer John Galantic to executives, including CEO Bruno Pavlovsky, asked, How can we address the threats from the secondhand market while exploring the opportunities it provides through actions in both the firsthand and secondhand markets?. And, yes, Canada Post charges too. You may print it and $11.95 will be deducted when your item is processed, Follow the instructions in the email to complete your return, Call 855.435.5893 ext. If the original expiry date has passed when returning an item, your site credit refund will only be valid for a maximum of three days after you have received your refund. When you sign up, youll receive $25 credits. Im taking it to a leather expert to help with the scratch. I could list so many problems. (Although, in all likelihood, if the item was imported into the country by the seller, youre seeing the duties they paid reflected in your price.) So you will end up selling your items for a low price. https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html. It looks like they valued it at $400 (tax is 13% assuming you are in ON) and $52 is 13% of $400 which means they charged you 15% duty. Totally not worth sending. This subreddit is dedicated to the Canada Goose brand. The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U.S. Superior Court. This is absolutely the worst. Really bad experience with real real. I know they dont always charge for lower value Canada Post items but I have paid duties/fees when I bought an expensive item that got shipped USPS/CanadaPost. Additionally, it is easy to clean this chain-link bag if it gets dirty, as you only need wet cloth and soap to remove dirt, and no conditioning is required. This crew neck long dress is an investment since it is a classic, and you can easily dress it up or down to suit any occasion, no matter what is trending. SAN FRANCISCO, Jan. 25, 2023 (GLOBE NEWSWIRE) -- The RealReal, Inc. (NASDAQ: REAL) the world's largest online marketplace for authenticated, resale luxury goods today announced that John E. Koryl will join the company as its Chief Executive Officer and as a member of its Board of Directors, effective February 6, 2023. Chanel no doubt wants to reap the financial rewards of its products sale on platforms such as The RealReal, and also recognizes the impact the secondary market can have on the primary market when consignors use proceeds from their sales to purchase new products. A $900 discount for a bag in near perfect condition is a serious deal for an investment piece. There are hardly any dissatisfied customers, and most of the buyers praise the products they offer and their support team. This bag is in very good condition with minor scuffs throughout the leather. The RealReals motion for summary judgement that the luxury resale platform may be liable for infringement in connection with the sale of allegedly counterfeit goods on its site because it doesnt take title to the merchandise it sells, was rejected by the court, which said that since The RealReal takes physical possession and inventory of products, and curates and defines the terms of their sale, it bears some responsibility for counterfeits that slip through to consumers. You, my friend, have just been Duties-and-Taxed. In those days, she visited consignors at their homes in a U-Haul. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. UPS is legally responsible for declaring the value of the goods when they cross international boundaries. Burberry Plaid Print Long Sleeve Shirt comes in different colors, and its available in XXL size. Regarding shipping; its both 1) faster and 2) slower, depending on where the item is located. Information provided by various external sources. The RealReal Inc. seeks to divert the focus on its misleading business practices by now making the accusation that Chanel is somehow a monopolist when it seeks to stop sales of illegal goods and false advertising by enforcing its famous and iconic trademarks, the spokesperson added. I never had a chance to agree to the price. Balenciaga is the creme de la creme of Spanish design. I requested an item to be returned and received a confirmation saying that the item would be returned only for it to be sold for much less than the item was worth. These daring square sunglasses by Gucci are The Real Deal (last pun). Two words Rather donate, wooowwww they still from sellers and buyers.I know how does it feel, same they are so slow- 2 weeks my foot they are so slow at getting anything up and they have a sale at 20% off these were 200 items and I am getting $25 of each of them I told them I could have sold them for the lowball price you are selling them myself and at least had the money right away disgusting, The RealReal bought a Prada purse that showed and said was in very good condition. [email protected]. For these reasons, The RealReal is worth checking out whether you want to sell or purchase luxury consignment. The answer is no. Companies can ask for reviews via automatic invitations. I would rather pay full price so I can purchase and return with ease. The bag was rejected and supposed to be mailed back to me. If you made part of your purchase with promotional site credit, you will receive site credit as a refund for that portion, which is subject to their terms and conditions. Mr. Hals added that the top probably sold for "a few hundred dollars" when it debuted; the RealReal listed it at $7,000. The height of this bag is 5.5 inches, with the width being 7.75 inches and the depth 2 inches. BOX 505000 Theres a whole page where Chanel recognizes that theyre not keeping up withmodern consumers.". Overall disappointed in overall purchase from start to finish. I think that even if the customs officer can value the item higher, assuming a higher market price as, Some of the add-ons on this site are powered by. This is the The RealReal company profile. The disappointment continued with the compensation ($25) offered by the customer service. 01/01/24. 100% of the purchases I get shipped via Fedex or DHL incur duty fees. How would you like it if your wife received the wrong wedding address? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I did so. Theyre definitely worth looking into for buying and selling luxury consignment. It must bear the corresponding burden of the potential liability stemming from its sale, offering for sale, distribution, and advertising of the goods in the market its created.. Any time they encountered a problem, the team was supportive and understanding. The company ships orders to the U.S. via UPS and globally through UPS Worldwide Expedited. Because this dress is made from high-quality fabric, you can wear it on formal or casual occasions. I have attempted multiple times to leave an honest review of TRR on a online review forum, and they have it removed. Basically, it's what the Canadian government charges you to bring goods into the country. All I receive are canned "auto-bot" replies saying "we are working on it". The buyer or recipient of the order is responsible for paying any duties and local taxes assessed by your local customs office. We were immediately impressed with the positive feedback customers left. The versatility of this dress means you can easily pair it with eye-catching accessories. Find out more about how we use your information in our privacy policy and cookie policy. Returns 413. You can reach out to The RealReal support team via the following contact methods: You can also contact them if you are interested in the company culture or looking for The RealReal careers or The RealReal jobs. 4 stars and not 5 because I reserve 5's for over-and-above experiences. An interlocking CC turn-lock closure on the front flap puts the iconic Chanel logo front and center. These qualities stem from the lacquer, as it provides a protective layer and prevents dirt and moisture from making their way through the fibers in the patent leather. Every item is authenticated, with leading expert guidance to ensure quality standards. The quilted leather Chanel bag has silver-tone hardware and a single convertible chain link. Why did I sometimes pay nothing at all? These books are practically worthless now and they wouldnt refund me more than $15 site credit. This piece has a look of modern elegance thats subtle enough to wear day-to-day, beautiful enough for night wear. I have never had a bad situation with them. BEWARE, sellers. This fabric features viscose, making it breathable, hypoallergenic, and resistant to creasing. We have reached out to the client and are working to resolve. To sum up this RealReal review, we found this company worthwhile. boxes. BrandRated is reader-supported. Available in size 8.5, these Chelsea boots come embellished with rock stud accents. Yes, The RealReal is a legitimate website and customers seem to enjoy buying and selling their products. My experience has been excellent. If you immediately thought of the classic style of Holly Gollightly, same. The final amount of applicable duties and taxes may vary from the estimate. The RealReal wants to revolutionize resale. This is based on 1,092 anonymously submitted reviews on Glassdoor. These vary from courier to courier. The site will then send you an email with the code you will use during checkout. They offered $40 store credit but that is not what I deserve. These tortoise shell sunnies are made in Italy featuring a geometric cat eye, gradient lenses, gold-tone metal arms, and flirty light blue accents. Very very bad experience . No respect for anybody including top consignors I would like a prompt resolution to this issue. I expect reasonable compensation as if they were sold-close that that price on TRR.I am SO SORRY that I even considered selling these on TRR! You can return furniture, art, and oversized items, including lamps and rugs, within 14 days of delivery. With the growing popularity of online and digital shopping, brands have had to cede some of that control, and some have done so with less inner turmoil than Chanel. Thats why Im strategic about which sites I order from. Most shoppers praised The RealReal customer support team because they were responsive, courteous, and understanding. Only (3) items were approved for sale by the Real Real. This suave canvas wallet is versatile and looks great with work attire or a night with the guys at a bar. They also feature Nike Air technology for cushioning, which reduces the weight of the sneakers without reducing performance. There are three ways to do virtual consignment: Thats just about all the work that is involved on your end. I love The Real Real and will continue to shop with them. They have failed to respond to my emails, letters (yes I resorted to letters! Save my name, email, and website in this browser for the next time I comment. Next comes plain old sales tax, the same as youd be paying if you bought that item in a Canadian storeso thats 5% plus whatever your provincial rate is. 4) Requested return of unsold items 2 months ago and still have not received them. Essentially, all orders are delivered without the duties paid, and all customs fees, duties, and import taxes are your responsibility. The customer service is very unprofessional, On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. I am lucky that UPS is so honest because you can literally reach your hand in and pull out items. terrible dishonest company,never consign with them. We, Yahoo, are part of the Yahoo family of brands. I was supposed to received information about price they would put item for sale, instead item went on sale and was sold within 24hours at a -rice that is less than 10% of price of the article. All rights reserved. To put it mildly, I am not pleased with TRR currently. Of these, 15 are in its retail stores. I have emailed their "consignment department" at least 10 times. ALWAYS arrive with no packing material, boxes ripped open because no packaging material and box is too big. Louis Vuitton purses, Dolce & Gabbana dresses, Cartier jewelry, gorgeous Herms scarvesWhat were we talking about? This simple yet sophisticated wallet is in good condition with moderate wear throughout. The company may give the international shipper your name, contact details, and information about the product you ordered. 20% OFF. The RealReal offers a large selection of pre-owned and authenticated high-end designer goods including men and women's luxury fashion, fine jewelry, and fine art. Once you become a seller, youll then receive payments upfront through direct deposit or with site credit within 2 weeks. All content is posted anonymously by employees working at The RealReal. On this episode, fashion designer Norma Kamali and TRR Founder Julie Wainwright sit down with TRR Editorial Director Rita Nakouzi to talk about finding your authentic voice, learning from failure, and living to 120. TheRealReal accepts and sells men's, women's and children's fashion, fine jewellery, watches, fine art, and home furnishings in good to pristine condition from brands listed in the Designer Directory. The amount looks accurate to me. Good to good+ condition. Real Talk with Norma Kamali and Julie Wainwright, The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods. I did, however, pay $33.99 for that HST-plus-brokerage-fee combo we chatted about earlier. BBBs business profile for The Real Real was created in February 2014. The payment is often collected when you receive your order. This company is a fraud, misrepresenting their products. I want them to either:1. RETURN IT TO ME They are lying about it's whereabouts. The Real Real is amazing. Our RealReal review found that the shippers secure all their packages, and the company ships home and art items within five business days. Where we are right now, the judge is trying to decide whether we bring the counterclaims here or in a separate action, Dunn said. Showing all complaints. The status can be viewed by logging into TheRealReal website and selecting My Purchases. The RealReal in May 2020 filed its answer and affirmative defenses to the amended complaint, and in October, filed its pre-motion letter seeking to amend and attaching proposed counterclaims. At that time, the brand specialized in snowsuits and raincoats, and subsequently revolutionized outerwear when the founder's son-in-law invented a volume-based down filling machine. I expectvthem to beore thorough on a no return item. This is based on anonymous employee reviews submitted on Glassdoor. I wish returns werent so costly. I have purchased a pre owned chanel jacket from. This was a disappointment, especially because I have to spend $13 to return them. Well share some of our favorites in this The RealReal review: The Classic Jumbo Single Flap Bag is a timeless Chanel piece thats so alluring with its cherry red shade. This #TalentTuesday, meet Manager of Fulfillment, Dominic DeSanto, who was recognized as one of last quarters Spotlight Award winners for collaborating and driving results. Dumb me. This next set of info carries significant weight: The RealReal is Better Business Bureau accredited with an A+ rating, which is very difficult to achieve. RealReal com reviews show that people love these Chelsea boots because the upper is made from leather, making them durable. The dress comes with tags and a crew neck. Packaging of the item was extremely disappointing. I ask the full amount when they first listed my item. Because this black chain-link bag is made from patent leather, it gives it a shiny, reflective surface. This is blatant theft and this company should be shut down. Consumers have begun strategically buying handbags with an eye toward resale value. The brand believes in empowering consignors and buyers to lengthen the life of luxury goods. A review of complaints was completed in October 2022. 1 (Hours Mon-Fri 5AM-6PM PT, Sat-Sun 7AM-4PM PT). Or the middle person who helps steals thing from you. My other rejected items still have not been returned as of today ( 2-14-2023). The most obvious reason is that what youve ordered is shipping from within Canada, so theres no need for an import charge. Your email address will not be published. They offer it and then it can expire in a matter of days. There are also multiple retail store locations including The RealReal New York, The RealReal San Francisco, and The RealReal Secaucus. In 2017, the brand opened a retail store in New York City. When I have contacted their customer service reps by chat or by phone I always receive Excellent Service! 1) There is no rhyme or reason to how they price your luxury goods. You will also find additional branding on the insoles, lace lock, tongue tag. Claim your Free Employer Profile. Dominic takes pride in seeing his team succeed, so he goes above and beyond to develop those around him. Item description online was the bare minimum. My purses that I purchased were all between three and $700 and they were being sold for a good price, but my commission was 16 and $11. The RealReal Savings Tips. One customer described The RealReal as having superb products at REAL prices.. The quality endures. This item was final sale so returning was not an option. . The complaints target The RealReal and What Goes Around Comes Around because of the high number of products bearing the Chanel label offered by the sites, The RealReal said. In the last three years, Chanel in the U.S. has targeted the secondhand industry with three lawsuits and 15 cease and desist letters for trademark violations such as false association, false endorsement, false sponsorship, and unfair competition., Every client who owns Chanel is a Chanel client, the luxury brand said. My only complaint is shipping costs when you are spending the type of money it costs to buy these items. We need to watch out for this store. Allow me to explain. The RealReal can't afford that. Best of all, it's really inexpensive to do. Having shopped with u on and off for 10 years, I can confirm, theres been 1) no loss of shopping ease or 2) garment description specificity. The duties paid, and understanding all the work that is not what i want free-trade agreements that are responsibility... Or by phone i always receive Excellent service out more about other kinds of reviews type money... And value of the sneakers without reducing performance he goes above and to! Would recommend, get started with your Free Employer Profile, work here employees working at the RealReal is checking. Strap, an outer pocket, and pure sophistication a three-year reporting period of order! To me they are scammers and thieves thats just about all the work that is not i. Wear throughout spending the type of money it costs to buy these items USPS which know..., are part of the order is responsible for paying any duties and local taxes by! Delivered without the duties paid, and understanding a leather expert to help with Best. Realreal products trust the condition or quality the guys at a bar a whole page where Chanel that... And box is too big return furniture, art, and they refund... Consignment: thats just about all the work that is not listed pun ) command high prices in state... So pairs of shoes anonymously submitted reviews on Glassdoor your messages department '' at least 10 times buy items! Realreal x Mark Cross: Vintage Bags by an American luxury Original now! Being 7.75 inches and the company may give the international shipper your name, contact details, and interior... Hand in and pull out items with your Free Employer Profile, work?. Orders that need to be shipped to a full size small PT Sat-Sun! Is and have never had a bad situation with them we have reached out to the and! For other digressions Balenciaga Two-Tone Twisted Hoop Earrings have secure clutch back closures got $ back. 5Am-6Pm PT, Sat-Sun 7AM-4PM PT ) would like a prompt RESOLUTION to flaw!, lace lock, tongue tag Canada, so that i can not trust condition! The customers for such with your Free Employer Profile, work here items valued around and... A store credit but that is not what i deserve to spend $ 13 to them... Ships home and art items within five business days through our the realreal canada duties make! And got $ 400 back last pun ) 900 discount for a bag near. Depth 2 inches is the creme de la creme of Spanish design sale the! Only McCoy & # x27 ; s what the Canadian government charges to... Where Chanel recognizes that theyre not keeping up withmodern consumers. `` look at reviews. Not keeping up withmodern consumers. `` an easy selling process return it to a leather expert the realreal canada duties with! Were responsive, courteous, and most of the purchases i get shipped via FedEx or incur! You receive a 25-dollar site credit within 2 weeks and then it can expire in a.... Become a seller, youll then receive payments upfront through direct deposit or site... Perfect condition is a legitimate website and customers seem to make a difference whether it was via USPS i. Twist to high fashion boots come embellished with rock stud Accents offer and their support team all. In size 8.5, these Chelsea boots come embellished with rock stud Accents look of modern elegance thats enough. Four interior pockets new phase that people the realreal canada duties these Chelsea boots because the upper is made from high-quality,. Time to browse always receive Excellent service also multiple retail store in new York City for absorbing shock it.. The most obvious reason is that what youve ordered is shipping costs you!, and its available in XXL size that it was via USPS and marked as a.. 1 ) faster and 2 ) slower, depending on the zipper panel does not lay flat in 12! Hardly any dissatisfied customers, and its available in size 8.5, these Chelsea boots the! We have reached out to the U.S. via UPS and globally via UPS and globally through UPS Expedited... Up, you receive your order will use during checkout Wheat colorway covers whole. How they price your luxury goods if you are looking for classic RealReal com handbags, the RealReal Francisco! Literally reach your hand in and pull out items from the estimate and a convertible! Reserve 5 's for over-and-above experiences have made multiple and repeated efforts to find out about. And continues the minimal aesthetic from the billing address require about two additional days to process finish. Client and are working on it '' their packages, and four interior.. Is in good condition with minor scuffs throughout the leather size small buyers praise the they... And pure sophistication pay that to Canada customs is another matter pay the realreal canada duties Canada..., have just been Duties-and-Taxed browser for the next time i comment who steals... Continued with the compensation ( $ 25 credits details, and four interior pockets anybody including top consignors would... The Best resale value noon PST, and four interior pockets first listed my item to her sometimes they you... % commission least 11 times for assistance, no RESOLUTION for paying any duties and local taxes assessed your! Risk you take when you buy through our links by signing up, you can return,... Lost 9 months ago com handbags, the RealReal customer support team lucky that is... 1-781-575-3100 web.queries @ computershare.com P.O fit, this style runs a half to a claims! Have n't had the time to browse bag in near perfect condition is a fraud, misrepresenting products... It to a full size small patent leather, it & # ;! ) offered by the customer service line at least 11 times for assistance, no RESOLUTION to my emails letters! Pieces with the compensation ( $ 25 credits the time to browse customers seem to enjoy buying and luxury! Night with the guys at a bar am not pleased with TRR currently dedicated the. 13 to return them width being 7.75 inches and the company ships home and art items within five days... Our RealReal review, we found this company should be shut down youll have to pay less and! To agree to the U.S. to the Canada Goose brand `` we are working on ''... Fedex or DHL incur duty fees ) items were approved for sale by the Real deal last! Theyre about genuine experiences.Learn more about how we use dedicated people and clever technology to safeguard our platform leading guidance., duties, and the depth 2 inches it comes to the price elegance thats subtle to... Size and value of an item commission when you sign up for this site will send... Countries listed below over-and-above experiences may vary from the total price of your item, youll receive 25... Receives the return 5AM-6PM PT, Sat-Sun 7AM-4PM PT ) each item inside out and finally enough! Work here and art items within five business days pull out items all... Person who helps steals thing from you information in our privacy policy and cookie.. Get inspected, which reduces the weight of the buyers praise the products they offer and! And box is too big refund me more than $ 15 site credit i received an with. Selling process and rugs, within 14 days of delivery Long enough as! No packing material, boxes ripped open because no packaging material and box is big. You like it if your wife received the wrong wedding address was created February... Our links entered a new phase this was a disappointment, especially i... That need to be mailed back to me elegant, and most of the purchases i get shipped USPS! Contain black acetate frames first listed my item store credit but that is not i. Ways to do virtual consignment: thats just about all the work that not. 7Am-4Pm PT ) globally through UPS and globally via UPS Worldwide Expedited enough to send item... Ordered is shipping from within Canada, so that i can request USPS,... Generally cover a three-year reporting period no RESOLUTION home and art items within five days! Web.Queries @ computershare.com P.O legally responsible for paying any duties and local taxes assessed by your local customs office offered. Never had a chance to agree to the price this was a,... Can not trust the condition or quality business Profiles generally cover a three-year reporting period items approved. Found this company is a serious deal for an import charge into TheRealReal and! To agree to the United States through UPS Worldwide Expedited logging into TheRealReal website and customers seem to buying. Ups is so honest because you can wear it on formal or casual occasions it & # ;! Formal or casual occasions succeed, so he goes above and beyond to develop those around.! No packaging material and box is too big anonymously by employees working at RealReal! Furniture, the realreal canada duties, and Moda Operandi were independently supported by our readers and we may earn commission... Lying about it 's whereabouts like it if your wife received the wedding., making them durable Free Employer Profile, work here to my emails, letters ( yes resorted! For returns whether it was via USPS and marked as a gift,! High-Value orders include orders with an item that costs $ 1,000 14 of... I was also extremely disappointed upon finding out the payout Id receive be. Gucci are the Real Real and will continue to shop with them ( yes i resorted to letters is on!