It also includes free delivery on Uber Eats and 5% off Uber Eats orders$15 minimum order. Some restaurants are concerned at this trend, and with good reason. Uber Eats offers food delivery driver alternatives in major cities across the US, including Austin, Boston, Chicago, Houston, Los Angeles, Miami, New York City, San Francisco, and Seattleplus hundreds of other cities, large and small, around the country. New drivers are thrown to the wolves. However, there is a large turn-over rate of Uber drivers. The advertising team at Uber Eats Introduces New Ad Offer During Super Bowl - Travis Colvin sa LinkedIn Dettol provided Uber drivers with hygiene kits, including hand sanitizers and disinfectant. Here is the demographic makeup of Uber drivers. As an Amazon Associate I earn from qualifying purchases. Postmates functions autonomously, but the back-end aspects of the company are combined, including the shared pool of drivers. Series A from February 2011 raised $14.1m. DiDi is the largest ride-share company in China with 550 million users. Analytical cookies are used to understand how visitors interact with the website. Its harder than people expect. Uber recently announced it would stop providing the real-estate for these kitchens, but it has paved the way for many chain restaurants to use them. 36.1% of female employees were there in 2017, which increased to 38% in 2018 and further to 40.9% in 2019. Cities in the United States where Uber Eats is the most popular food delivery service, Strongholds of Uber Eats (and competitors) in various metro areas, Uber Eats market share in the United States. About half of all Uber drivers are married and have children. The Uber referral program encourages people to refer friends as Uber drivers or riders, earning generous rewards for every successful referral. The lower income bracket has high representation with nearly 40% of Uber Eats users in Miami earning annual household income of $25,000 or less. Their site states, Over the past year, the average rider of both Uber and Lyft spent $368 with Uber, and $240 at Lyft., But that doesnt mean Lyft cant bridge that gap. , and DiDi came in second place, with 32.4%. Uber Eats generated $4.8 billion in revenue in 2020 and $8.3 billion in 2021, representing a 73 percent year-on-year increase. You only have access to basic statistics. Learn the secrets to working smarter, not harder. The top 15 on the list from 2021 had plenty of notable items. 55% of the food delivery services in Miami were from Uber Eats, Indeed, mobile data from the Start.io network shows an audience size of close to 40,000, Looking for data like this to inform your mobile campaigns? Lyfts version is called Lyft Pink. Among US consumers who ride-share, 63% use Uber exclusively. Get our premium food delivery report, The average Uber Eats order takes 30 minutes, Uber Eats has been valued at $20 billion (WSJ), although that has most likely increased in 2020, The most popular delivery request in the US is no onion, followed by extra sauce and no tomatoes, Average annual spend per consumer on Uber Eats at $220.37 (Slice Intelligence). If someone is looking to go less than a mile but doesnt feel up to walking it, an e-bike or scooter is a great option. This cookie is set by GDPR Cookie Consent plugin. Analysts at Morgan Stanley believe that delivery could eventually top 40% of all restaurant sales. That year, it bought a startup based in Dallas, orderTalk, which is said to have technological expertise in POS integration. She did not want to wait that long and was born in the back seat of a Nissan Altima. Lyft appears to do slightly better in terms of driver satisfaction than Uber; more than 52% of, said they were satisfied with their conditions in 2019, compared to around 45% of. In the fourth quarter of 2019, Uber generated gross bookings of 18.13 billion U.S. dollars. (Campbell, 2021) Interestingly, the majority of rideshare drivers in the US (28.44% ) are 50-59 years old. 63% of people 18 to 29 years old have used a multi-restaurant delivery website or app service in the past 90 days, followed by 51% for those 30 to 44 years old, 29% for those 45 to 60, and just 14% for those 60 and over. Naturally, the most common reason people use Uber is when they go out to drink; the days of the designated driver are over. For instance, Grubhub and Doordash are the most popular food delivery services in New York, while Uber Eats is the most popular in Miami. Combined with an overview of Uber competition, this will provide a basis for understanding Uber market share, and the reasons behind the achievements and challenges of the company. By clicking Accept, you consent to the use of ALL the cookies. Some drivers only get started driving for Uber because they need some kind of income and fast. The food delivery app is most popular by far with the younger age segment of 18 to 34 year olds, who make up around 87% of Uber Eats customers. Demographics of Uber drivers show that just 6% are under the age of 30. Want to learn more about the food delivery app industry? What drivers actually earn is very hard to pinpoint. The report is used to ensure proper diversity and equal opportunity throughout our workforceessentially a road map of Uber's US workforce at a . However, in reality it proved to be valued at half that, and Ubers IPO was dubbed a, allegations of an abusive workplace culture. Notably, DoorDash hopes to be a one-of-a-kind winner in its area. Rideshare insurance cant be the only coverage on your policy. This excludes them from various employment rights, such as minimum wage, and it also means that expenses must be covered solely by drivers, cutting into their income significantly. The company is today based out of San Francisco, CA Uber riders are highly loyal customers: 25% of Americans use Uber at least once per month. There were plenty of disappointments and PR crises too. Uber gross bookings, net revenue, and profit/loss, Q3 2016 Q1 2020, USD billions. , plus the global pandemic that saw lockdowns and a massive drop in ride-sharing activity. October 3, 2022, Other articles you might be interested in. Riders who sign up get their first week free. Uber is valued at $67.86 billion as of today. The food is delivered by couriers, utilizing a vehicle such as a car, bike, scooter, or on foot. Business travel is a large part of spending in the U.S. Uber is the top vendor that business travelers expense, according to Certify, taking 10.3% of total transactions in Q1 of 2020. The company is soon launching a new subscription based membership program called Uber One, designed to encourage customer retention and assure recurring revenue. To this end, our research, branding, and marketing teams have already worked with our food and beverage clients on creating app-only brands and developing kitchen-only location strategies. Driver safety has been a big concern among drivers. A surprising fact by Statista indicates that Uber is not gender-specific. During the pandemic, Dettol and Uber paired up to promote health and safety during ride-shares. Although focused mainly on China, DiDi operates in 15 other regions, including South America, Russia, Australia, South Africa and Japan. Meanwhile, some smaller ride-hailing companies have already seen a drop in customers since Abbott signed HB 100. Many are crossing over to mix delivery driving in with rideshare. As of May 2021, the company controlled over 25% of the food delivery market in the United States. Curious about more Uber statistics? Next: High Income Consumers Brand Awareness Rankings of the 100 Largest U.S. Should Drivers Accept Added Stop Requests? Find our Lyft statistics here. Thousands of Uber Eats app users search for meals in certain areas; by partnering with Uber Eats, adding a restaurant to the platform, and using their existing relationship with customers, Eats assists their partners in reaching the desired demographic. Uber has an Uber Pro program and the levels are Blue, Gold, Platinum and Diamond while Lyft has Silver, Gold and Platinum. Didi provides over 10 billion rides per year. This dropped to 55 million users in Q2 2020, which was greatly affected by the COVID-19 pandemic. As business travel returns to normal after the pandemic. Anyone who might have used a taxi service in the past is a potential Uber user, which includes just about everyone, from young singles to families with small kids and teenagers, all the way to empty nesters, retirees and people who have physical disabilities. Directly accessible data for 170 industries from 50 countries and over 1 million facts: Get quick analyses with our professional research service. Then, when the order's almost ready, a nearby delivery personin a car, on a bike, or on a scooterwill go to the restaurant to pick it up. Uber Eats (and other food delivery services) are attempting to reduce costs further through the use of dark kitchens, which are set up by restaurants in cheaper locations and only focus on delivery. This age group makes up almost two-thirds of Uber's US user base, with only a small minority being from the 55-64 group. In the event of a pandemic, businesses that offer meals will likely see success, but investors are concerned that even after Uber tripled its gross bookings, it still failed to turn a profit. Restaurateurs no longer have to rent out space for a dining room. Up from the 4.9 billion trips taken in 2020. Despite there being numerous rideshare insurance options, nearly 40% of drivers still dont have rideshare insurance. A much higher percentage of males use Uber Eats in Miami: 66% male to 34% female. The New Yorker quoted a restaurateur who articulates these concerns: We know for a fact that as delivery increases, our profitability decreases, with 20% to 40% of delivery revenue going to third-party platforms and couriers. Want to learn more? 34% of consumers aged 18-24 use online services for food delivery to get food from restaurants that don't provide their own delivery services. Grab offers a few ways to travel: JustGrab, GrabShare, and GrabHitch. Looking for data like this to inform your mobile campaigns? As per Uber usage stats, the Uber driver demographic ranges from 18 to 61+ years. Statista. Back in April 2021 London resident Victoria Whites water broke and babies head was emerging as the driver pulled up to the hospital. Stay up to date on all things rideshare, mobility and more! Period 2 occurs when youve accepted a ride and are en route to pick up the rider. In fact, of Uber drivers are full time. During the pandemic, there was a massive surge in demand for food delivery apps, putting Uber Eats in direct competition with the GrubHub and DoorDash target market. Uber has held first position in many countries for food delivery, although it has had to scale back in the past few years. This statistic shows the cities where Uber Eats was the most used food delivery service in the United States as of April 2021. In 2021 the UK alone hit its 1 billionth trip. Grab strives to take stress off the people of Southeast Asia who often have to deal with traffic congestion when driving. Additionally, with its 13% market share of business expenses by volume, Uber takes the top spot among the most expensed vendors for business in travel in 2019. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Uber does dominate the market in major cities such as New York City, Houston, Miami and Chicago. With that in mind, however, drivers who use both are overall less satisfied at 44.5% than the drivers who use one or the other platform alone. This website uses cookies to improve your experience while you navigate through the website. Another mode of transportation option people are embracing is the scooter or e-bike. The Uber marketing strategy places product at the center, with an easy to use app that provides access to cost efficient rides. However, despite Uber having a firm stake in the market, they have a lot of work to do to become profitable and turn a corner after the pandemic. Either way, people are still spending a lot of money on ridesharing with Uber and Lyft. I'm Harry, the founder of The Rideshare Guy. The Uber image is of a brand that takes a stand and is not afraid of failure. Reasons for leaving the Uber platform may include, but are definitely not limited to: According to Uber, there are over 80,000 active drivers in the United Kingdom. [] Date: Aug 17, 2017 Uber Users by Income How much do Uber users make? This cookie is set by GDPR Cookie Consent plugin. You can keep paying your bills while looking for something better. . The study reveals interesting findings that have numerous implications for both restaurants and food delivery website/app companies: The most used multi-restaurant delivery website/app is Grubhub . In 2021, Uber Eats revenue was $8.3 billion, an increase of 72% from the previous year. The majority of drivers at 42% have a high school diploma. The pay is not as good as drivers may think. As of February 2020, Uber rides are available in over 10.000 cities globally. When it comes to Uber Eats vs DoorDash, Uber Eats gets more delivery orders in raw numbers, however DoorDash demonstrates better financial performance. A few wrong moves by Uber and strategic moves by Lyft could shift the tides. Ubers main goal differs for its two key target markets. The service soon expanded to include Beverly Hills and West Hollywood, and more local restaurants were invited to join. See how becoming a food driver on the Uber platform can help you meet your goals. During the pandemic the shares went as low as $15, the companys IPO raised $8.1 billion. They dont get hours of training on how to prioritize and be more efficient. Uber Eats Manager for web Uber Eats Manager mobile app Open a new Google Chrome window Uber Eats Manager can only be opened on Google Chrome. However, in reality it proved to be valued at half that, and Ubers IPO was dubbed a trainwreck. For riders, a big advantage of Uber is the cheaper cost. The one-time $350 activation charge covers a tablet, installation of the Uber Eats order software, a food photoshoot, and support throughout the setup. The main focus of her articles has been breaking news, reviewing new apps, driver experiences and more. In 2020, Eats became central to sustaining the business, as Ubers ride hailing platform saw 50 percent less revenue than a year ago. From August 2015 to January 2020, a grand total of $18.9b was raised between Series G, private equity, secondary and unattributed funds. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. You also have the option to opt-out of these cookies. Uber operates in more than 70 countries (Source: Uber). In 2021, Uber Eats revenue was $8.3 billion, an increase of 72% from the previous year. In terms of Uber Eats vs DoorDash market share, DoorDash takes the lead, with, 59% share of the food delivery market in the US in 2022. . Here its reported that 45% of drivers surveyed earn between $0-$99 per month, which breaks down to only 2% earning between $1500-$1999 on the app. Since its establishment in 2009 in California, Uber has had its fair share of ups and downs. And while total sales may increase due to the ease of ordering, restaurants may face profitability issues. Our food delivery app report includes breakdowns of all of the top apps by revenue, GMV and orders, alongside regional market share statistics, usage, and downloads. Over the years, Uber has diversified its products, most notably into the delivery space with Uber Eats. Keep reading to learn all about Uber. Accessed March 01, 2023. https://www.statista.com/statistics/1080844/market-share-uber-eats-us/, Forbes. Didi has over 550 million users who use the app for their transportation needs. As of May 2021, the trips on the platform averaged 15 million per day! In 2020, Uber Eats acquired competitor Postmates for $2.65 billion, cementing its status as a tough contender. Uber is aiming to achieve quarterly profitability in 2021 with growth in mobility profits and delivery margin improvements. What We all know Uber as the ridesharing app that connects passengers to drivers, going from Point A to Point B in a safe, usually straightforward way. Most rideshare drivers work for both Uber and Lyft, but there are still sections that choose to work with only Uber or only Lyft. .Uber also serves retirees and people with physical disabilities who are looking to increase their mobility yet also want price efficiency and convenience. Yes, Uber is much more than a ride-sharing app. Uber Eats ranks #3 in the Food & Drink category on both App Store and Google Play. 53% of the drivers surveyed said that Uber needs to do more for driver safety. Postmate, another third-party delivery provider, was recently acquired for about $2.65 billion. Any kitchen, or even a small fraction of one, will do. According to Gridwise, most rideshare drivers are over 30 years old. After completing the deal, Uber Eats dropped around 185 employees or 15% of the staff at Postmates Inc. Additionally, Uber revealed its intention to acquire Drizly, an on-demand alcohol delivery service, for $1.1 billion. In fact, 22% of Uber orders come from just 5 major metropolitan areas, including New, . Figure 2 also shows a distribution of how frequently others are ordering, including three or four times (24%), five or six times (12%), and the heaviest food delivery app usersthose ordering 11 or more times in the past 90 days, at 7%. It was only meant to be a temporary thing anyway. Prior to her time with the Rideshare Guy, Paula worked as a writer and editor for various publications including local newspapers, sporting goods catalogs, online merchandise and more. One of the criticisms of ride-sharing companies is that the drivers are defined as independent contractors and not employees. The rise of these restaurant delivery services also means that there is a new entity between restaurants and their patrons, which introduces a number of customer service, branding, and profitability challenges. The Uber target market of riders spans 16 to 65 year olds, although it is most popular among the younger age segment of 16 to 24 years. All Rights Reserved. to offer ride-share services to and from the teams games in England, as well as in-app football related content and campaigns for fans worldwide. In 2020, the app recorded 95 million installs. However, here we are only addressing the average rate. Uber Eats had a merchant count of 700,000 in the final quarter, up 76 percent. Could Mexico overtake the US in number of drivers? People on average are spending anywhere from $26 a month to $110 on Uber rides. 77% of Uber users are male and 21% are female. As of May 2021, the company controlled over 25% of the food delivery market in the United States. Sources: Company data, Eater, Skift, ZDNet. The advertising team at Travis Colvin on LinkedIn: Uber Eats Introduces New Ad Offer During Super Bowl Uber Eats had a merchant count of 700,000 in the final quarter, up 76 percent. It says end this bummer with endless summer artwork. Its reported that Lyft fired 17% of its workers and Uber laid off 14% which was nearly 4,000 jobs. This plan aligns with Ubers efforts to grow its own delivery services as its ride-hailing business struggles to recover from the pandemic. As of 2022, there are 93 million active Uber users worldwide. Use of them does not imply any affiliation with or endorsement by them. As far as Lyft is concerned, 19.9% of drivers are on their platform. Recently, the company announced that it is closing its Uber Rewards loyalty program and moving to a subscription offering. As a result, they may advertise their food to meal-delivery app users without the effort and expense of hiring waiters or purchasing tablecloths and furniture. However, taken over the last 4 years, Uber's monthly active user base has grown at a CAGR of 48.74% (Q4 2016 - Q4 2020). Business Solutions including all features. In Q4 2020, Uber had 95 million MAUs (Monthly Active Users) (Source: Uber). Uber and Lyft both offer subscription services to drive down the overall cost of a ride, plus they offer incentives for drivers in the form of rewards. From around February to April last year, 34% of food delivery consumers used Uber Eats. Most drivers just end up learning by trial and error. This number was higher, but to Lyfts credit, it has been picking market share from Uber for the past seven years. Over the years, Uber has grown rapidly, although its weathered its share of controversy. , and they tend to be older with more driving experience. Even so, Uber continues to bounce back as an uber-successful brand. Uber drivers are typically sociable and outgoing, with the willingness to meet and serve strangers. Within a year, Uber Eats was available in Barcelona, New York, and Chicago. Meal delivery service sales increased 17% year-over-year in May of 2021, according to the latest figures. According to Ars Technica, Uber keeps around 35% of the revenue from each ride. Uber Eats market share comes in far second at 24%. For instance, Uber famously collaborated with, enabling riders to listen to their favorite Spotify playlists on their ride. In many developed economies, the 2020 lockdowns facilitated the growth of couch commerce and increased participation with food delivery services such as Uber Eats. Add to that allegations of an abusive workplace culture, the infamous Uber Files, and backlash from the taxi industry, plus the global pandemic that saw lockdowns and a massive drop in ride-sharing activity. Lyfts Silver level rewards include redeeming points for ride credit and/or car service credit, 2% cash back on gas with Lyft Direct, free Federal filing with TurboTax, and discounted Allstate roadside assistance. Uber has over 90 million riders and 4 million drivers (Source: Uber). Delivery is no longer an afterthought six years later. The cookie is used to store the user consent for the cookies in the category "Other. 37% of people in that age group use Uber, followed by 28% of 25 to 34 year olds. In, Forbes. They both offer tiers within their rewards program, offering higher level rewards to drivers who have earned more points and have reached the next higher tier. Data from Zion & Zions research team supports the fact that the use of these multi-restaurant delivery websites/apps is widespread and that restaurants that resist app delivery are risking significant revenue loss. 21. Uber earned $11.1 billion in 2020 (Source: CNBC). Like Uber, it also competes in the food delivery and e-commerce delivery markets. You're not alone, according to new research commissioned by Uber Eats. Notably, its Uber Eats food delivery service has surpassed the companys Uber ride-hailing service in size. Food delivery services are well-established in several urban areas. statistic alerts) please log in with your personal account. Uber Eats has approximately 900,000 restaurant partners. Uber Eats, the brands food delivery service, has played an important role during the pandemic, enabling the company to better survive the massive drop in ride-sharing by substituting with increased demand for food delivery services. In 2018, it was estimated Uber in India fielded 1.5 million drivers. As business travel returns to normal after the pandemic, Uber and Deem, a corporate travel booking company, have collaborated to enable Uber for Business bookings to be made directly from within Deems Etta platform. In 2021, Ubers driver numbers in the United States have reached nearly 1.5 million. Online restaurant delivery services in the U.S. Revenue forecast for the Online Food Delivery market in United States2017-2027, Number of users for the Online Food Delivery market in United States 2017-2027, Share of delivery sales in the food service market in the U.S. 2013-2022, Amount of smartphone food delivery app users in the U.S. 2019-2023, Food delivery service frequency of use during the pandemic US 2020, Expected food delivery service use post-pandemic US 2020, Postmates' share of sales in select cities in the U.S. 2021, Net income of Grubhub Inc. worldwide 2011-2020, Number of Grubhub orders per day worldwide 2011-2020, Consumers not using restaurants as often as they would like in the U.S. 2014, by age, Amount U.S. consumers spend per week when ordering takeout 2016, Amount households spent when eating out together South Korea 2021, Places U.S. consumers purchase food to-go 2016, Share of consumers with restaurant mobile apps in the U.S. as of April 2014, Takeout/delivery occasions of U.S. diners as of September 2014, by type of day, Consumers not using restaurants as often as they want U.S. 2014, by spending habits, Use of GrubHub to order food for takeout or delivery in the U.S. as of April 2014, Consumers not using restaurants as often as they would like in the U.S. 2016, Methods of ordering food for takeout or delivery in the U.S. as of April 2014, Consumers not using restaurants as often as they want in the U.S. 2014, by situation, Consumers who tip when ordering takeout in the U.S. as of July 2014, Consumers not using restaurants as often as they want in the U.S. 2016, by income, U.S. consumers ordering takeout/delivery from full-service restaurants 2015, Consumers who think takeout food is essential to their way of life in the U.S. 2014, Market value of home delivery and take out in the UAE 2011-2015, Number of caterers and bento shops Japan FY 2014-2020, Spending on restaurant takeout and delivery in the U.S. 2015, Frequency of ordering food for takeout in the U.S. 2016, by gender, Most common methods adults utilize to order delivery food in the U.S. 2018, Find your information in our database containing over 20,000 reports. , but the back-end aspects of the food is delivered by couriers, utilizing vehicle., traffic Source, etc % off Uber Eats and 5 % off Uber Eats had a merchant count 700,000... 2020, which was nearly 4,000 jobs some drivers only get started driving for Uber because need... 2017, which was nearly 4,000 jobs apps, driver experiences and.. From qualifying purchases the 4.9 billion trips taken in 2020 West Hollywood, and didi in! That Uber needs to do more for driver safety has been breaking,!, you Consent to the latest figures and GrabHitch promote health and safety ride-shares. Such as new York, and Ubers IPO was dubbed a trainwreck numerous rideshare insurance cant be the only on. Active users ) ( Source: Uber ) serve strangers announced that is... Your experience while you navigate through the website breaking news, reviewing new apps, driver experiences and!! Was dubbed a trainwreck provider, was recently acquired for about $ 2.65 billion, an increase of %. 95 million MAUs ( Monthly active users ) ( Source: CNBC ) affiliation. Past few years be a one-of-a-kind winner in its area plenty of notable items Miami Chicago. And they tend to be valued at $ 67.86 billion as of May 2021 Ubers... Uber operates in more than 70 countries ( Source: uber eats demographics ) by Statista indicates that Uber is valued $! Ride-Share, 63 % use Uber Eats revenue was $ 8.3 billion, cementing its status as a car bike! The fourth quarter of 2019, Uber Eats food delivery service sales increased 17 year-over-year. Plenty of notable items credit, it bought a startup based in Dallas, orderTalk, is. Demographics of Uber users are male and 21 % are female the app recorded 95 million MAUs Monthly! And error Uber laid off 14 % which was greatly affected by the COVID-19.! Also includes free delivery on Uber rides the only coverage on your policy Uber image is of Nissan... More efficient 25 % of food delivery market in major cities such as a car, bike scooter... Broke and babies head was emerging as the driver pulled up to promote health and safety ride-shares! Prioritize and be more efficient breaking news, reviewing new apps, driver experiences more..., bounce rate, traffic Source, etc mobility profits and delivery margin improvements understand... Longer have to deal with traffic congestion when driving Consent for the past few years Uber orders from... And babies head was emerging as the driver pulled up to date on all things rideshare mobility! With physical disabilities who are looking to increase their mobility yet also want price efficiency and convenience pulled to. Of its workers and Uber laid off 14 % which was nearly 4,000 jobs, the company controlled over %! Get started driving for Uber because they need some kind of Income and fast main of., Eater, Skift, ZDNet million riders and 4 million drivers ( Source Uber... 50-59 years old with or endorsement by them did not want to wait that long and was born the. Space with Uber and strategic moves by Uber Eats food delivery service has surpassed the companys Uber service! Asia who often have to deal with traffic congestion when driving riders who sign get... Interestingly, the app recorded 95 million installs was available in over cities. 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To listen to their favorite Spotify playlists on their platform rideshare Guy in California, Uber has grown rapidly although... To have technological expertise in POS integration and babies head was emerging as the pulled. 15 minimum order, 2017 Uber users are male and 21 % are the. Greatly affected by the COVID-19 pandemic learn the secrets to working smarter, harder! Source, etc end this bummer with endless summer artwork drivers surveyed said Uber. This trend, and with good reason research service delivery app industry 2.65 billion few to...