There are currently no scheduled sailings in the next 3 days. Our staff follow the highest level of hygiene protocols and cleaning procedures. When you present your ticket at the point of check in, you will receive a boarding pass with your cabin number and key card(s). "They would only let me look for an hour and I waited in the bar as they kept looking.". Passengers travelling on a day sailing can travel on a Day Ticket which gives passengers the freedom to enjoy all on board facilities without a cabin or recliner. Gift voucher refunds will be processed at the time of the request. Key points: Marcus Lehmann said he was not notified that his dog had been struggling -Sealing cap has locking side arms or screwed cap with an effective rubber seal.-All other than Jerry Cans and Boat Fuel Containers must be empty and dry of residual liquid.\nIn the event petrol residual is identified inside an empty Jerry Can or Boat Fuel Can the passengers must fill the container with water before being allowed to, can read further information about Carriage of Dangerous Goods here. Actually, one of the staff members from Spirit of Tas actually told us of a recent incident as we were boarding for the ferry home!!! Your travel insurance was successfully processed. To add travel insurance to your existing booking, please login to 'Manage my booking'. My only suggestions would be some salad soup option in the pantry. Travel Agent, Freight, Group and Special Event bookings will not be available to amend online. Gas bottles do not need to be emptied, but must be turned OFF at all times. Caravans / Motor home / Campers / Etc. We could have also filled the bottles from a dispenser on our floor at no cost. As a side note, there were a few large dogs looking very squished in their medium size cages.Staff "check on the animals" every FOUR hours - this simply means if they need water they fill up the metal box. The total length of your vehicle including towed items (caravan, camper trailer or trailer) and attachments (drawbar, bike racks, gas cylinders etc.) Holly Alexander and her dog Ester were on the ferry on Monday, travelling from the island as part of Ms Alexander's move to Queensland. Also. "If you have seen Ester please send us a direct message with your contact details. On Wednesday, Ms Alexander told ABC Hobart she walked around the cars parked in the ship's hold calling out the dog's name until early morning to no avail and while she was doing so vehicle alarms were going off and she "doubted [Ester] could hear me". When you book an infant and a private cabin, a cot will be placed in your room free of charge. Picture: Facebook Ms Alexander, who was moving from Tasmania to the far north New South Wales with her "best friend" at the time of the disappearance, now faces the reality of settling to the next chapter of her life alone. The bicycle will need to be carried on a bike rack or roof rack. Do bicycles need to be booked separately? For further information please call Department of Primary Industries, Parks, Water and Environment on 1300 368 550. Multiple payment options are available online. In the event petrol residual is identified inside an empty Jerry Can or Boat Fuel Can the passengers must fill the container with water before being allowed to travel.You can read further information about Carriage of Dangerous Goods here. To avoid delays we recommend you avoid bringing these items on board. Members of the public sometimes take a stray dog directly to the Dogs' Homes of Tasmania so you may also call them to see if your dog has been taken there. You need to provide measurement details for your vehicle to ensure that you are charged the correct price. We care about the protection of your data. Knowing we were about to sail with animals. he told us about a one year old dog that recently died from anxiety. Amendment fees will apply. Four-year-old Shayla Phillips has been found "safe and well" in southern Tasmania more than two days after she was reported missing. In a post on their Facebook page, the Spirit urged anyone with information to get in touch. Live stream direct from the RMC Shipyard. Are all Spirit of Tasmania crew vaccinated? Spirit of Tasmania operates two ships which sail between Melbourne and Devonport, departing both locations most nights. This is the version of our website addressed to speakers of English in Australia. The following items are permitted: Fresh fruit and vegetables, fish, plant products, honey, soil and a list of other items cannot be brought into Tasmania. No, the names of passengers on return bookings need to be the same for both the departing and returning legs. Does anyone travelling have specific needs? Yes, your motorhome or towed unit can be booked online. A growing crowd of angry people have rallied around a distraught pet owner, demanding further action from the Spirit of Tasmania as days pass and no sign of a missing dog emerges. On days of single sailings, the voyage takes 11 hours. You must agree to the following Terms and Conditions: The petition appears to have been authored by a woman named Diane Caney without the knowledge of Ms Alexander, but the pet owner has since added her name to the list of signatories. Ship map can be downloaded here and are also available on board at Reception on Deck 7. Your model of vehicle is up to {{getEditableVehicleOptions().vehicle.heightInMetres | number: 2}}m high. After hours, if you have a concern regarding a lost, wandering or barking dog, please contact . Alternatively you may request a callback from a member of staff to help you resolve this - we'll call you on the number on file. ", Meg Powell has been a journalist for the Advocate Newspaper in North-West Tasmania since 2019. Service was good. You will need to provide the trailer registration at the time of booking. January 27, 2021 7.12pm. Pet owner's desperate search after dog goes missing during Spirit of Tasmania voyage. Ms Alexander said she hopes someone has found Ester and she is in a pound somewhere. You can find a list of locationshere. Almost 100 people are involved in a search for a four-year-old girl who went missing on the Tasman Peninsula and has not been seen for more than 24 hours. {{IbpCms.accommodationReclinersBlockedMessage}}, {{IbpCms.accommodationNoDayTicketsForNightSailings}}. They will be placed on a trolley for the voyage. Our experienced crew members are available to assist you throughout the journey. The unknowing owner just has to find their dead dog when they go to collect them at the other end. Vehicle sizes are subject to confirmation on check-in and if the incorrect details have been provided you may be charged an extra fee. If your gas bottle is fixed to your vehicle (fixed via a bracket or compartment) they are permitted to travel in your vehicle as long as they are turned OFF. Conditions of Carriage, Tasmanian Biosecurity Conditions, Privacy Policy, Well send you regular emails keeping you in the loop of all our special offers, competitions and all things Tasmanian. Gas Bottles that do not meet the aforementioned conditions will either be confiscated and disposed of if validation has expired, or will be deposited and collected upon disembarkation.You can read further information about Carriage of Dangerous Goods here. Refund Policy, and the full terms and conditions of each fare linked below. There was an error retrieving our updated time table. Spirit of Tasmania operates two ships which sail between Geelong and Devonport, departing both locations most nights. Got a story to share? In the Philippines, there are more mothers like her, 'Western law has finally caught up.' If you are travelling with an infant, you will need to bring linen for the cot (cot is provided free of charge). Members of the public can access information about working in our Company and apply for any external vacancies on our Jobs at Spirit page. Dogs' Homes of Tasmania. Cheques will be made out and addressed to the payee, based on the details provided at the time of the refund. Miss Alexander said she hadn't been able to stop crying since Ester went missing and had been unable to sleep. What I discovered when I got home, and all too late for me unfortunately, is that if you sign a simple waiver you are permitted to leave your dog in your vehicle.This information is nowhere to be found on their website, let alone the waiver form.Being able to leave my dog in the car would have alleviated this entire hideous experience. 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Card payment fees apply to card payment transactions made online and via the Customer Contact Centre. If you are carrying fishing or aquatic equipment, such as fishing rods, fishing tackle, boats, kayaks, etc must be declared at each port to Biosecurity Tasmania. Visit the Biosecurity website or call. Spirit of Tasmania 2,116 Reviews #6 of 32 things to do in Devonport Transportation, Ferries Devonport, Tasmania, Australia Open today: 8:00 am - 8:30 pm Save Review Highlights "S O T" Take your pillow when you have booked a cabin . Your booking number is displayed on the top right corner of your itinerary/e-ticket. If I am receiving a refund, how and when will I receive the value owed? There is also a dedicated passenger drop off/pick up parking area at the front of the terminal. You need to provide measurement details for your vehicle to ensure that you are charged the correct price. Spirit of Tasmania provides tie downs for motorbikes. "They couldn't find her, they didn't raise any alarms when they were trying to get people to disembark or check their cars as they seem to think that she might of jumped in the utes or trailers.". Being a family of two adults and three children (17, 13 and 9), we booked two cabins which were more than adequate. Please make sure you have filled in both password fields and that your password and confirm passwords match. Please try again later. I had put my dog in a kennel and checked it twice to make sure that the door was shut. A carer is entitled to the pensioner fare providing they are not a professional carer. We've rung council who have tried to contact his owners as he has. Food was very good at fair value. Do the same quarantine conditions apply when entering Victoria? Do I have to stay isolated in my cabin for the whole journey? Yes, food and beverages are available for purchase. This also includes if the scooter or gopher is being transported on a mini trailer. At midnight during the crossing, she was notified that her Doberman rottweiler cross Ester, 2, had gone missing. Yes, you can send an unaccompanied vehicle. "People in the community are suffering vicariously because we all know how utterly devastating this situation is for Holly and Ester.". If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. For information on public transport services in Tasmania, visit Tourism On Board during your sailing. Vehicle sizes are subject to confirmation on check in and if the wrong details have been provided you may be charged an extra fee. Email: [email protected]. "Despite a thorough search of the vessel, Ester has not been found suggesting that she may have left the vessel inside another passenger's vehicle or trailer. The new purpose-designed facility creates an enhanced experience for passengers with: easy access; ample parking for passenger vehicles; state-of-the art technology to enable seamless boarding and security processes; and comfortable passenger lounge with a caf and childrens play area. Can I access the vehicle deck throughout the voyage? Tripadvisor performs checks on reviews. However, you can make two separate bookings if the numbers are different. When booking your caravan, you need to select the 'towing a caravan or trailer' option. A pensioner fare is only offered to a carer meeting the following criteria: Child fares apply to children aged between 3 and 15. All cabins on Spirit of Tasmania have linen provided including sheets, doonas, pillows and towels. If your animal is in distress, or if it is actually DEAD, there is nothing they can do about it because they don't know which pet belongs to which passenger. Bedding is not provided, but you can supply your own bedding. If you are unsure, please report to the pursers at Reception on Deck 7. Click here for full details about Spirit of Tasmania's amendment and cancellation fees. Key points: Shayla Phillips was found by an SES ground crew in heavy bush just before 4pm She had spent two nights in the open after wandering away from the family home What is the deadline to make amendments to my booking prior to departure? If you have a dog that is old or anxious or simply does not like to be put in a cage, you should definitely read this review before you travel on the Spirit of Tas. For more information refer to the Terms and Conditions ofRefundhere. "People will boycott your ship and Tasmania over this disgraceful, archaic attitude towards people's pets. {{IbpCms.vehiclesBookMotorhomeAsCarError}}. We accept credit and debit card payments including all tap and go methods such as Apple Pay. Caravans, motorhomes/campervans and boat trailers. Note: please bring your own extension leads. No, the Spirit of Tasmania service from Sydney to Devonport (Tasmania) ceased operation in 2006. To add a bike rack or roof rack to your vehicle, go to Manage my booking, select the 'Add, change or remove vehicle' option and edit your vehicle. {{getDealDetails(getAppliedDeal()).shortDescription}}, {{getDealDetails(code).shortDescription}}, {{payment.insurance.quote.label}} - Travel insurance premium = {{ payment.insurance.quote.price | money}}. They will have your equipment checked by the ship's electrician. However, you will need to bring linen for the cot. No, there is no requirement to register your travel or apply for a permit. Ring before you bring:Plants/Fruits to Tasmania - (03) 6165 3777Dogs to Tasmania - Toll Free 1800 684 215Wildlife to Tasmania - for permits (03) 6165 4305Aquarium and Pet Fish - (03) 6165 3777Livestock - Biosecurity Vet (03) 6165 3777. Your voucher(s) will cover the cost of your booking. ONE additional bottle (maximum size 25 kg (50 litre water capacity).-Gas bottle is secure within/on the vehicle.-Gas bottle is secured in the upright position.-Gas bottle is turned off.-Check gas bottle is within validation. For Passengers under the age of 18 photo ID is not required. What to do if you find a stray animal. This needs to be advised on or before booking. Oops, looks like you haven't told us if you're travelling one way or return. This was a very good experience. Your cancellation has been successful. We had two rooms on an overnight trip, Rooms were a decent size, everything was clean, there were numerous comfortable lounges, lots of food options, even two movie theaters! She said a supervisor agreed to review CCTV footage of the ship's hold, but that surveillance of the area where animals are kept was "limited". "TT-Line encourages Diane Caney to forward the petition to the company where it would welcome the opportunity to discuss the matters she has raised," he said. Along the way you'll add passengers, any vehicles and accommodation. Please measure the full length of your vehicle from end to end. Please visit the Specific Needs and Assistance page for more information. If you have a vehicle, lock it inside. {{passenger.passengerDetails.firstName}} {{passenger.passengerDetails.lastName}}, In a {{getAccommodationDisplayName(allocation.categoryCode, allocation.categoryName)}}, Refund due: {{ getSailing().refundableAmount | money }}, Oops, you must be travelling in order to make this booking, Remove {{detail.firstName}} {{detail.lastName}}, {{IbpCms.passengerDetailsInvalidPensionerNumber}}, Vehicle Registrations{{getSailingDisplay(LegOfJourney.Outbound)}}, Vehicle Registrations{{getSailingDisplay(LegOfJourney.Return)}}, {{Utils.convertNameCase(passenger.passengerDetails.title)}} {{Utils.convertNameCase(passenger.passengerDetails.firstName)}} {{Utils.convertNameCase(passenger.passengerDetails.lastName)}}, {{IbpCms.cabinAllocationBookSameForReturn}}. If you are travelling with an infant, please be sure to book a cabin that displays a 'cot provided' icon and a cot will be placed in your cabin free of charge. For safety reasons, passengers are not permitted to access the vehicle deck while the ship is at sea. We were worried about taking our dog over on the ship because a dog recently passed away on the ship We got a. If you are not travelling with a vehicle, you can add a bicycle to your booking, simply go to Manage my booking and select the 'Add or remove a bicycle' option. Will I receive an updated itinerary/e-ticket if I amend my booking online? I had also assumed that you would need to provide a contact name and cabin/recliner number so that staff had a way of reaching you if anything was wrong with your pet.In actual fact, none of this happened.The section for animals is simply a crude bank of small and medium cages right next to the cars on the "ventilated" vehicle deck. Do I need to provide tie-downs for my motorbike? Will I lose my original booking if I start to make a change then change my mind for any reason? Booked a cabin for a family of 4 , a must if you want to travel in comfort. Measuring length: This should be the full length of the vehicle including towed items (caravan, camper trailer or trailer) and attachments (drawbar, bike racks, gas cylinders etc. Parking at Devonport:Free parking is available at the Devonport terminal located on The Esplanade, East Devonport. The voyage times are comparable to the previous crossing with the new route taking between 9.5 and 11.5 hours. Thisform also outlines essential information you need to know about carrying such items. When making your booking, you need to book the motorhome or campervan as a vehicle and at the vehicle step, select the motorhome/campervan option.A 'Caravan' is a unit which is designed and constructed primarily to provide sleeping accommodation. Which ages do child fares and infant fares apply for? Jerry Cans and Boat Fuel Containers (subject to quantities deemed as personal use and not for commercial use), can be only be transported on the basis if:--Jerry Cans and Boat Fuel Containers filled with diesel ONLY can be transported.-Jerry Cans and Boat Fuel Containers filled with other dangerous fuel eg petrol, aviation fuel and non-standard fuels are prohibited from carriage.-Jerry Cans and Boat Fuel Containers containing diesel must be fully welded at seams (Plastic or Metal).-erry Cans and Boat Fuel Containers containing diesel must not be greater than 50 litre capacity. The owner posted a desperate plea online shortly afterwards, begging the community for information and claiming the Spirit's operating company, TT-Line, had not raised any alarms or checked cars during the disembark. You are able to get married on board but you will need to organise your own celebrant. Can I take my dog or other pet on board the ship? However if you are not a passenger on the ship, you will need to book through our Freight department. Ester, "beloved" pet dog of Tasmanian woman Holly Alexander, was reported missing during a journey to Melbourne across the Bass Strait on January 26, and has not been seen since. Bass Strait Passenger Vehicle Equalisation Scheme. At midnight during the crossing, she was notified that her doberman rottweiler cross Ester, 2, had gone missing. Spirit of Tasmania crew perform regular checks on pets during the crossing. We recommend that you book an Inside Cabin rather than a Porthole Cabin, as the cots are better fitted to the size of an Inside Cabin. Is the crossing from Devonport to Geelong shorter or longer than the previous Devonport to Melbourne crossing? Dogs: If you have found a dog please contact us on 03 6217 9500 and one of our rangers will attend and collect the dog. Please make sure your first and last name have been entered correctly. However, you can make two separate bookings if the date is the same for each departure. On a regular crossing, discharge of vehicles is completed within 90 minutes of the vessel tying up. Your cancellation has been successful. {{booking.getDepartureDate(legOfJourney, 'h:mm A')}}, Arriving Shayla Phillips was last seen playing in a backyard with two dogs around 2.30pm on Wednesday afternoon in the Stormlea area of the Tasman Peninsula. If I amend my booking online, is there an amendment fee? She said they were on the Spirit of Tasmania because they were moving from Tasmania to Tweed Heads. The new terminal is called Spirit of Tasmania Quay and is located at 136 Corio Quay Road, North Geelong. Key points: Holly Alexander and her dog Ester were on ferry on Monday, travelling from the island as part of Ms Alexander's move to Queensland. If you wish to amend or cancel this type of booking, please contact your travel agent, for Spirit of Tasmania Freight bookings please call 1800 988 895 and Spirit of Tasmania Group and Special Event bookings please call 1800 204 687. Companion Card holders are not entitled to a pensioner fare as it is a service card only (such as use on public transport or entry into attractions). If amending travel dates (if still required) a new medical alert form is issued. The Spirit of Tasmania has issued an urgent appeal for information over a dog that went missing from the vessel on Monday night. These fees are non-refundable when making online amendments and cancellations that result in a refund due. Yes. After a seamless and interesting embarkation, we wandered the decks for a couple of hours and enjoyed watching the boat leave Melbourne harbor. However, relevant fare cancellation fees still apply if you wish to cancel your booking entirely. 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