Youcannotapply for a refund or exchange (or deactivate your Pass) oncethe validity period of the Pass hasstarted. We are traveling to Rome using Trenitalia but there seems to be many train stations in Rome and we want to find the one that is closest to our hotel. So what gives? You'llneed to pay a small exchange fee of 15 per Pass. That's the quickest way to get a response. Buy the ticket online and bring it with you on your mobile devices. Go to prioritypass.com and click Activate Your Account in the menu bar. Sorry, we're still checking this file's contents to make sure it's safe to download. Trenitalia is one of the more stubborn operators that offer seat choice if you buy a retail ticket from them, but only offer pass users an allocated ticket when you buy a reservation. Reset and keep my games & apps. Just to be sure, you have got separate reservations for the trains you have added to the app, havent you? If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. Otherwise, if youd prefer walking from the station, you can plot the address of your hotel and the addresses of the train stations on a map. Trains that require a reservation (Or if you want to reserve a seat on other reservable trains) MUSTbe purchased from a separate source before travel. Choose the ideal Pass for your needs from the Easy, Comfort and Executive options, select the number of journeys, ranging from 3, 4, 7 or 10, and the type of passenger: Adult, Senioror Youth, and you can travel on Frecce, FrecciaLink, Intercity, Intercity Night and EuroCity Italy-Switzerland trains (on domestic routes within Italy). The QR codes in the app are NO reservations!!!!! How can I buy/renew my season ticket online? Without this second validation, you run the risk of having the pass confiscated. You say that you don't know what seats you have. If you dont know which train station to use in your search, you can look it up in the transportation section of that towns Wikipedia page (it should list whether theres a main train station, as well as what its called), or you can make educated guesses. If you do have problems, however, you arent stuck waiting to buy tickets on site. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. 1 / 8. Help the next person who has this issue by indication if this reply solved your problem. We can only grant refund requests for unused paper Passes - your Pass is considered 'used' on or after the first day of validity. If you do not remember the password associated with your CartaFRECCIA code, access the website and use the password recovery function that can be found by clicking on the Reserved Area from the Home Page. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation. It is available exclusivelyine-ticket form. Which card can I load my electronic subscription on? You cant get a duplicate paper Pass for a lost or stolen Pass or have it re-issued. Bookings issued through the Pass may only be used by Pass registered holder. Log into your account. can be purchased from 22nd of the month before use at the ticket offices. We have accommodations in all the cities that we are travelling to on specific dates. They are not allocated within your pass. To do this, simply go to the ticket office of any large train station in one of the participating Eurail countries. Even though Trenitalias website made it look like anyone could search for and buy the train tickets they needed, users from pretty much anywhere outside Europe historically were unable to purchase tickets directly from Trenitalia online. If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. Do you guys know how to add a ticket to your trenitalia pass and do you guys know how use the All the people on here who have been trying to help you have been clear. Give back to the Community. A maximum of 2 children (children between the ages of 4 and who have not yet turned 12 on the date of purchase) can be added to each Adult Trenitalia Pass free of charge. Youll need to contact them if you have questions about your purchase. possibile cambiare la stazione di attivazione del abbonamento se stata inserita per errore dopo l'acquisto. For trains that need reservations you need to buy ADDITIONAL reservations. Within what limit can I use my one-way ticket to Milano? Online sales close 15 minutes before the scheduled departure time. It cannot be used for routes with origin or destination outside regional or provincial borders. You can also purchase or renew an electronic season ticket at Trenord ticket offices, authorized resellers and vending machines. The pass is personal, non-transferable and nominative. Senior: (passengers over 60 years old on the date of purchase of the Pass). Purchase available from Thursday of the week before. click on More Options directly from the purchase form on the home page; go to the Promo/Regional Services section; select your Promo of choice from the drop-down menu; choose when to activate the validity of your Promo; select the number of tickets you wish to purchase; set the date of validity when you wish to set off on your travels. The age limit for that is the day of their twelfth birthday. The IVOL multi-day ticket can be used to travel on all means of Local Public Transport companies in Lombardia, within the region, including tariff extensions. Island is about 75% completed, with a lot of fun hidden gems! How come Eurail doesnt have this capability using the Rail Planner app? I know that Trenitalia assigns seats automatically. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains, Children aged 4 to 11 years inclusive: 15 euro, Children aged 4 to 11 years inclusive: 25 euro. Log into your account. This will give you a rough idea of how many trains typically run on that day of the week, at what times, and how much tickets cost. Following Friday morning train to Fukuoka. Ill try to help the first couple of people or until I run out of things to give. , Got a promo Pass? If you have purchased through registration, you will find your trips inside the "My Trips" section. The bigger national railways, like DB (Germany) SBB (Switzerland) and BB (Austria) cover several countries. Don't be shy and let us know about your challenge. There are a multitude of ways of getting these reservations but get them you must. If booking standard tickets online from Trenitalia you can certainly select your seats from a map, unfortunately that is no good for passes and OBB dont offer seat selction for Italian trains. To purchase your one-way ticket online, follow this procedure: 1. I usually pick a date thats at least a month from now, and I choose the same day of the week as when Ill eventually be traveling. Finally, you can proceed with payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card; 5. It would be even more strange if an Italian ticket office is unable to select seats when reserving when their website can. After you accept the refund conditions, you can go ahead and cancel the reservation. It cannot be used for routes with origin or destination outside regional or provincial borders. Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass. Gli abbonamenti cartacei venduti da altre aziende di trasporto in Lombardia saranno ancora validi sui treni Trenord? Select Profile & system > Settings > System > Console info. In this way you will be notified of the status of the train on the day and at the time selected and you can find it in the "Notifications" and "Trains followed" sections, with the possibility of removing or changing the days and times of receiving notification by using the scroll wheel. If you have an Apple Watch, you donna Report inappropriate content nzentena Italy Level Contributor 18,111 posts 3. The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. Plus, the sites kind of messy. Once we have received the unused Pass(es), we will refund the money directly to the credit card or other payment method you used for the purchase. Reset and keep my games Note: We sell differentmobileand paper Passes with different rules and timelines - click on one of the links below to see how toapply for a refund. Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. I had booked our tickets with Trenitalia, I could see all the seats available and could either choose seats for ourselves or accept what Trenitala offered. Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities. Adults: 29 euro. Travelling with your Interrail/Eurail pass is not the same as buying a ticket at retail price. 1st class. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. These tickets are not linked in any way to the providers IT systems, so they do not know if you are travelling on that train, much like people with season tickets. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; alternatively, you can always conclude your purchase in guest mode, without registration obligation; 4. Just bought train tickets. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Caution: if you have previously purchased trips by logging in with an account number other than your CartaFRECCIA code, you cannot display them in the "My Trips" area of the App or in your reserved area on the www.trenitalia.com website. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Like everybody else Who is not travelling on a budget. or 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km from the date and time indicated on the ticket. Love this blog! Thanks! Non riesco ad acquistare/rinnovare online, come mai? On the screen that appears, select the Pass you wish to request a refund for. Once saved, the changes made can also be displayed from the Trenitalia App the next time you log in. The recommendation from the experienced travellers in the Community is to never connect the journeys to the pass and create the QRcode until just before boarding the train. No. Go to 'Pass details' and then to 'Refunds and exchanges'. Trains in Italy are primarily run by Trenitalia. Is my one-way ticket issued by Trenitalia valid? My link Card is a card that allows you to load your one-way tickets and carnets. https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105?postid=9551#post9551. Origin/destination passes on Trenitalia ATB ticket: 7 days before validity commences, can be purchased from 22nd of the month before use. how to activate trenitalia pass. Where did you make your reservations? I hope these user tips help you get through the mess to find what you need. . Where can I check if the train I am waiting for is on time? (we are travelling in 1st class - Italy flexipass 8 days in 1 month). 6. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. The maximum Pass validity is of 11 months from the date of purchase. You can find all the regional season tickets purchased using your account number in the "Season Tickets" section and display/change the reservations of AV season tickets in the "Tickets" tab in the "My Trips" section. Detailed steps to turn off Activation Lock are as follows. . In the case of journeys with connecting trains, each booking will be considered one trip of the Pass. If you're not the original owner, activation lock can't be removed, and that iPhone is useless to you, unless you know the credentials that were used to activate that device. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. I am looking at buying a pass for 7 days. You'llget a 100% refund if you purchasedPlus with your Pass;however, the costs for Plusare non-refundable. Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. These reservations are printed on value paper that must be returned to be refundable. A travel day can only be deleted until 23.59 CET the day before the travel day. {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. L'abbonamento settimanale, mensile o annuale bidirezionale. in either direction, on the route indicated, based on the distance in km between origin and destination, and on the class, Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the third day after purchase. Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. Distance: 135 km. Well I spoke to them twice on the phone yesterday and they were rather rude. I filled out a form yesterday as well, I am not sure how that will wor . Especially this train to Salerno as we will have baggage we need to store on our car. WebWelcome to Montenaire! The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. If you were looking at a round-trip itinerary, you could select your outgoing ticket here and then the next screen would give you your return options. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. The refund amount may vary per train type, and booking fees or shipping costs are never refunded. Step 3. The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. WebHow to activate? Select "Find My" and tap "Find My iPhone" again on the next page. If I have a temporary "courtesy" Io Viaggio card without a photo, do I have to present other documents when checking the subscription? How do I enter the CartaFRECCIA number in the profile? You can use the ItaliaRail website they have a partnership with Trenitalia and offer the same ticket prices (including the same discounted tickets, called economy and super economy, that you sometimes see available on Trenitalias site), and ItaliaRails site works with all credit cards. What can I do? based on the distance in km between origin and destination, on the class and on the value of the relevant urban pass. When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. You will be redirected to Trenord e-Store. Indeed, with Italia In Tour 3 and Italia In Tour 5, you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. slower) trains, the schedule only goes out about a week in advance. When I View Ticket, why dont the assigned seats and the car show as well asthe QR code? Step 1. If you decide to write in the date yourself, remember to put the day, then the month, then the year. But the wording on Trenitalia.com pass page does In the case of changes to the ticket, remember to add the ticket to the Wallet again and cancel the previous one. Book a group. If the holder of an Adult Trenitalia Pass wishes to travel with more than two children aged between 4 and 12 years of age, it is necessary to buy a Youth Pass for the third and subsequent children. Ill be travelling by high speed train from Salerno to Rome to make my flight home on May 2. Ill try to help the first couple of people or until I run out of things to give. Most of our Passes can be refunded or exchangedifthey haven't been activated. Can I ask for the invoice if I purchase using the Trenitalia app? Adults: 29 euro. You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. Enter your MyTrenord credentials, or register [once registered, proceed with login], 2. I know when we want to travel and where. All information is written in replies above. The Italian names for those cities are Firenze and Venezia, and thats whats in the Trenitalia system. The QR codes in the app are no reservations, those are just your tickets. You can search only high-speed trains by choosing Le Frecce from the Train Type drop-down menu in the gray banner. Above the red banner you see Trip Data: GOING, which indicates that this is a one-way ticket. 23. r/AnimalCrossingNewHor. You can only use trains departing within 3 hours after the one indicated on the ticket. Per la vendita della Carta Plus non sono previste modifiche. Cross-border tickets validity is 4 hours. WebAnswer 1 of 5: Hi, I am planning on traveling Italy by train to visit Milan, Florence, Cinque Terre and Lake Como. Any TRENORD ticket, booklet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. You get to it by logging in, clicking "Area riservata/Customer Area", clicking the red purchase You'll need to buy a new Pass and start a refund request via your account for a 100% refund (follow the instructions above). Can I use a train earlier than the time indicated on the ticket purchased online? Following Friday morning train to Fukuoka. Per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio in quanto Trenord ha dismesso lemissione di abbonamenti cartacei. 1 Traveler. For all other season tickets (e.g. The Pass is dedicated to foreign citizens residing outside Italy. Changes, refunds or class and service upgrades cannot be made. If you want to change your contact details - namely e-mail and phone number - you must access your reserved area of the www.trenitalia.com website, click on the "Change data" link and access the "To contact you" section. Im so glad youre finding the site useful, Carmen! in either direction, on the route indicated. Hi Sheila, did you manage to resolve this? I'm experiencing the same issue now. Filled up a form yesterday but not sure how long I've to wait. Call how to activate trenitalia pass nintendo backup codes not working how to activate trenitalia pass. I cannot find the trips purchased. If i have a ticket why dont i have a ticket number? Validity for Cross-border tickets is 4 hours. Im wondering if we go to a Trenitalia agent at a station if they have flexibility of accommodating requests. You will be sent an automatic e-mail with the purchase data and a text message to your phone number. The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. Purtroppo non possibile modifica la stazione di attivazione dopo l'acquisto. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. Select the Pass you wish to request a refund for. Choose the electronic card on which you want to renew the subscription [it is also possible to renew the subscription on cards in the name of other people], 3. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. In short, You must go on trenitalia.com and do the math. Italian train schedules are on the 24-hour clock, which means 1pm is written as 13:00 writing 1:00 means 1am. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. 23. r/AnimalCrossingNewHor. Where can I display the trips I have purchased using my account number? You have already subscribed to this newsletter! Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages. You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. DB bahn for trains they operate). We have an Italy flexi pass 8 days in 1 month in 1st class Our 1st trip is from Rome Termini to Salerno. Im wondering if there is any way to select specific seats using a Eurail pass on Trenitalia. There is no facility to put a thirteen-year old on a Trenitalia pass. The good news? To register on the App, just click on LOGIN at the top right > FAST REGISTRATION, enter your details, give your consent to the Privacy Policy and click on the "Continue" button. Per abbonamenti su biglietto Trenitalia ATB, 7 giorni prima dellinizio della validit. For more information, visit the dedicated section. Only possibility to get a specific seat is to buy via ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS. Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. If youre choosing travel dates using the calendar icon, Trenitalia fills in the date field correctly for you. Same via BB online. . Select Profile & system > Settings > System > Console info. DB bahn for trains they operate). Activation Lock turns on automatically when you turn on Find My on your device. Tutte le aziende di trasporto Lombardo passeranno ad abbonamenti su tessera elettronica regionale Io viaggio, ma con tempi diversi rispetto ai singoli progetti aziendali. In that case, the ticket is valid only for the train requested. Here are some other useful tips for using the Trenitalia site. Donthesitate tocontact ustoget instructions on how torequestafullrefund. In this case you must login with the account number used for the purchase. 6. Only you and moderators can see this information. Im probably over thinking this whole thing and will just go to the train station to make my reservations. In order to find the trains I want i use the Trenitalia site. Magnetic, paper form, or rechargeable tickets on Chip on Paper. Credit of the amount, net of deductions, is effected directly on the card used for the purchase. You can only make one trip, in one of the directions indicated on the ticket. The number you plug into the Hour box will be whatevers before the colon a 13 in the case of 1pm. But how do I know what seats I have on these trains that I have chosen. i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. Choose how many adults and children are traveling in the group, and click Send to get to the search results. Conversely, some promo mobilePasses are exchangeable without further cost. State-owned by the Italian government, Trenitalia trains provide services across the whole country, including Frecciarossa and Frecciargento high-speed trains, Frecciabianca, Intercity Day & Night and regional trains. Give back to the Community. Youretelling me the QR code is my ticket. Reset and keep my games & apps. Do you have any questions? Select Profile & system > Settings > System > Console info. Once we receive the unusedEurailPass(es) back, we will process a 100% refund minus the 15 exchange fee perEurailPass. We'll send you an e-mail with instructions to reset your password. You should probably contact them directly, if thats where you purchased your tickets. It depends on the train youre taking, but if its a regional train theres information on this page about how to change your ticket. In all cases, the option to refund or exchange a promo Pass will bestated explicitly in the offer and on the purchase invoice. (Venice - Milan ; Florence - Naples ; Naples - Rome). My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. Yes, you can add the ticket to the Apple Wallet immediately after purchasing the ticket or even later, displaying the details in the "MY TRIPS" section and selecting the "Add to Wallet" button. Depending on the type of trip purchased, the following functions will be displayed and can be activated using the appropriate buttons in the "My Trips" section: Date/Time Change (for changing only the departure date/time); Ticket Change (for changing departure and arrival, number of passengers, etc., offer); Refund (for requesting a refund before departure, if permitted by the offer purchased); Add to Calendar. Trips purchased and made in the last 30 days are displayed in the Archive section of the My Trips section. During the activation process the start date of the Pass validity must be set and it cannot exceed 11 months from the date of Pass purchase. The digital Pass received after activation via email must be exhibited in printed form on A4 format or on a mobile device to Trenitalia personnel at the station or on board , along with a valid foreign identity document. You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. Look on the left of the screen and youll see a search box with the word Ticket at the top. Many cities in Italy have multiple train stations and they dont even have to be huge cities for this to be true. Dodo code will be sent via DM. Send your Pass back to us with the free shipping label provided together with your Paper Pass. Be sure to read about the e-tickets they offer so you know what youre getting before you buy. A railway official will then activate your Eurail Pass by filling in the start and end date of your Pass, as well as your passport number. 1. Im fine with us sitting side-by-side, across from each other, window or aisle, etc. These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain Validity for cross-border tickets is 4 hours, unless you buy the ticket from Trenitalia. Required fields are marked *. Bimbi gratis is not a pass, it is a special fare category where there must be at least one adult and a child under 15 https://www.trenitalia.com/en Go to 'Pass details' and then to 'Refunds and exchanges'. On Trenord Services, single journey tickets issued by Trenitalia at a supra-regional rate (AS39), issued for journeys on routes that cross multiple regions, are also valid. Choose the offer and the service you prefer, or click on OTHER OFFERS. There is no need to select the origin or destination of your trip. You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or via PayPal. Here our staff will load your card manually. Non ho ricevuto la mail d'acquisto del mio abbonamento, come faccio? Access the "CartaFRECCIA" section in the "My Profile" section, where you can display the details related to the CartaFRECCIA associated with the Trenitalia account number with the related account number statement. Have you made reservations for the trains that need reservations? You can't choose a seat via Interrail/Eurail. Please read all answers above. Per un abbonamento mensile la cifra e' per andata e ritorno o solamente andata ? Within this time frame it is mandatory to activate it. 2. If I need to BUY seat reservations is not the issue. Everything you need to do with Trenitalia can be done through the app. What Im really hoping to prevent is being assigned in different cars or even in the same car not together. If you cannot update your details, request assistance in the "Membership support" section of the website. The age limit for that is the day of their twelfth birthday. How can I buy my one-way ticket from the Trenord App? Within what limit can I use my only train pass to Milano? , Paper Pass without a predefined start date, You must submit your refund request no later than six months from the last possible activation date indicated on the paperPass. NO WHERE does it allow me to choose car or seats. Make sure to file your request before departure of the train concerned. Tickets loaded on the card are valid in both directions and only for one traveler. . Note that for regional (i.e.
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