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Next contact your bank. There are certain situations where only partial refunds are granted: (if applicable). The video must show the rim spinning, not just the tire. Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us. To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at [email protected]. Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. To access our technical support department click on this linkhttps://support.x-tremescooters.com/. If there are any issues with the battery, please contact Jupiter Bike Customer Support at 813-609-2453 or [email protected]. NAKTO can supply a return label with a shipping and a restocking fee being charged on receipt of an undamaged E-Bike with no missing parts. one that is not yet assembled) and assemble it yourself, or have the bike assembled by a distributor or retailer that is not licensed by Revolve. Shipping & Handling is not included, beyond the original standard warranty period, and will be the responsibility of the customer. Please include all paperwork, parts, and accessories. The warranty is exclusively offered to the original purchaser. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. Exide Vrla Battery, Usage/ Application: Automobile 3,000. Contact Us. It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. As an industry standard, some bikes might have minor cosmetic blemishes due to the nature of shipping. Choose from Same Day Delivery, Drive Up or Order Pickup. See section on Canada for more info. A 15% restocking fee may also apply. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question. This service relies on FedEx Ground, so we do not ship to P.O. Jupiter Bike Spare Battery For Defiant Jupiter $399.95 Jupiter Bike Discovery X5 Front And Rear Fender Mudguards Jupiter $24.95 Jupiter Bike Discovery Spare Power Charger, 110v 220v Jupiter $59.95 Jupiter Bike Defiant Fender Mudguard Set Jupiter $49.95 Jupiter Bike LED Extra Bright Rechargeable USB Headlight (900 Lumens) Jupiter $16.95 Any and all pre-orders that are canceled prior to shipping are only eligible for a 75% refund of the total order price. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact Ewheels for further steps. Rs. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not responsible for preparing of the packaging for return. Flat tires or leaks caused by sharp objects such as nails, glass shards and pointing pebbles. DO NOT REFUSE SHIPMENT. Honda Activa . Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without a scheduled appointment made with the shipping carrier. Shipping damage claims are time sensitive and cannot be delayed. If a customer sends a return without the written consent of the company, a refund will not be issued. To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it, Customer pays$175 shipping fee(this is withheld from refund)and is subject to a25% restocking fee(this is deductedfrom refund). This phone number will be listed on the commercial invoice so customs can reach you to clear your order. We will not replace any part damaged by the user. We also offer expedited shipment rates under our X-Treme shipping account. Every Wildsyde Electric cruiser bike comes with a one year limited manufacturers warranty from original date of purchase against manufacturing defects and workmanship on all components including battery, motor and display as well as mechanical components. Your sales receipt will be required for registration. Rs Price Coming Soon. Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Wesourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system. Mid Drive vs. Hub Motors - which is better? *. Original proof of purchase is required to establish proof of purchase and warranty effective date. If your cruising at max speed your range will go down significantly. Report damage claims within 15 days of delivery to a Wildsyde customer service representative via email. Should you add additional posts to your ticket prior to a technician responding, your ticket will be placed at the end of the line. Warranty ClaimsThose parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. *Implied warranties, including those of merchantability and fitness for a particular purpose, arelimited to one (1) year from the date of the original purchase and to the extent permitted bylaw. Complete the return reason questionnaire and include it in the return package. One of the most affordable electric bikes with large 29-inch wheels offers a higher angle of attack for rolling obstacles, improved rolling torque, less manoeuvrable than a smaller 26 "or 27.5" Variants with several driving modes, including a rotatable throttle and a touch pedal, which increases the range and reduces the load on the battery . This means we are able to offer full manufacturer warranties on every order. $999.99. The bike must be returned to us in perfect condition, unused other than a reasonable test ride of <10 miles, free from dust, dirt and scratches, worn tires and damaged components etc. This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. Address Post Box No. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. Apply. We will either provide you a return shipping label or you will have to arrange the shipping yourself. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturers warranty.. 1) Customers opening any components by themselves, 5) Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold, 6) Damage or failure due to accident, misuse, abuse, or neglect (such as the with battery). After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. Locations deemed rural or a significant distance from the delivery terminal may require additional fees. Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time. ):5000 Grams. Warranty begins the day the bicycle is delivered to you or purchased from a storefront. Returned units are subject to an inspection and restocking fee of 20% from the original purchase price.The refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit. Your warranty will be void if any modifications are made to the original design of the bike. Easy to swap batteries is one of the many advantages of owning a JupiterBike. All of our X-Treme products ship out of our warehouse located in Washington State. Credit or RefundYou can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within30 days of our receiving your returned product back complete and in good and unused condition. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We will automatically ship any terminal pick up shipment to the terminal that is less than 30 miles distance from the customer. We ship daily via UPS Ground, Fed Ex Ground, AIT Worldwide Freight, Road Runner Freight, Priority Freight and Saia Freight to the lower 48 states. The LED light on the charger will turn from red to green when the battery is fully charged. Data Sheet. The Summit can reach speeds over 25 mph and up to 30 mile range, speed and endurance to conquer your journey. We do not offer COD. To submit a warranty claim or access our technical support department follow this linkhttps://support.x-tremescooters.com/. (Contact customer support for a RMA form). Misuse of the battery, negligence or attempt to open or repair it will void the warranty.4. Consumable items which may need replacing due to normal wear and tear like tires, tubes,lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers. If you have questions about this warranty, please call 305.767.3289. Save the carton and foam that your bike came in! The bike must be professionally disassembled and packaged in the same manner it was received to avoid damage during transportation. Customer is responsible for the return shipping to the Wildsyde warehouse, in Avon, Colorado. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. Riders up to 235lbs were happy with the EB5. Make sure that you have checked the serial numbers before you purchase the bike. For your safety, it is not recommended that you buy a boxed bike (i.e. Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. 1,000/ Piece Get Latest Price. How to Adjust the Rear Derailleur Your initial posting puts you in line for the next technician to assist you. Follow these steps to return an Oversized Item: If you have assembled the product, dissemble it before shipment using the original protective packaging materials. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. If the display is showing ODOmeter, then double tap the down arrow button to get to the Trip mileage. Ecotric bike Return PolicyEcotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days from the date of receipt for a refund or exchange. Frame replacement is for manufacturer defect only. A friendly and knowledgeable representative will respond as soon as possible. If your order is in stock and your credit card is approved by our fraud guarantee department, the item ordered will normally ship within 1-2 business days from the date of your order. www.PDXlithium.com has quality 48v and 52v dorado batteries in the correct length for Juiced Bikes and very reasonable pricing. The battery will be repaired or replaced free of charge. Replacing batteries is easy and usually takes no tools. Please contact your local customs office for information. We do not ship to anywhere in Africa, Singapore, Greece, United Arab Emirates, Indonesia or IsraelNote to international customers:You are responsible for any and all duties or taxes that may apply. Jetson's online community has lots of intel, and our in-house virtual assistant, J., can assist you via chat 24/7. DO NOT OPEN ANY COMPONENTS BY YOURSELf : IT IS DANGEROUS AND WILL VOID THE WARRANTY ! American Electric reserves the right to deny any return or exchange. This includes shipping and customs/duties fees. The EB5's battery lasted up to 15 miles per charge. Generally, all states allow them on private property such as campgrounds, parks, etc.but many states have age requirements. Take photos of any damage that is found and date the images when possible. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Please make sure the phone number you entered at checkout is a good number to contact you at. Display, Controller and Motor Assembly are warranted to be free from defects in material or workmanship for a period of18 months from purchase.3. This warranty is effective the day the product is delivered, and it applies to factory defects and defaults only. You must provide a video of the rim showing that the wheel is not true. Contact Jupiter Bike Tech Support at 813-609-2453 opt. Contact our customer service department for more information. Shipping fees will be at the expense of the purchaser. Be sure to keep all your packing materials including the pallet. Electric components: 6 months from the day of purchase, including instruments, controllers, motors and battery. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. 12 Month (ONE YEAR) Battery Limited Warranty. We will also notify you of the approval or rejection of your refund. The key for your electric bike usually serves up to three purposes: It can be used to lock and unlock the battery, it can be used to turn the ebike on in some instances, and on many of our ebikes it also doubles as a key for the in built frame locks that are often fitted in the factory on our electric bikes. This warranty applies only to the original registered owner of the ECOTRIC bicycle and is not transferable. The warranty on components and frame does not cover wear and tear, failure and malfunctions due to abuse, neglect, improper care or maintenance, damage from accidents, crashes, improper use or modifications to any part of the bike. Any item that is returned more than 14 days after delivery. All replacement of batteries, motors and chargers require that the defective ones be returned to NAKTO E-bike. Three (3) years from the date of purchase on all structural frame components, seat post and frame. See section on Canada for more info. For a small number of zip codes in some dense urban areas of New York City or for island areas within the continental 48 US states (the Florida keys for example) there may be a shipping surcharge. Original receipt of purchase required. If major damages occur during shipping, please contact the shipper (UPS, FedEx, trucking company) so they can inspect the items before shipping them back to MBI Sport Inc. After receiving the damaged bikes or parts, the replacements will be shipped. 2021 Jupiter Electric Bikes. Configuring. A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. On the genZe branded ebikes,AmericanElectric offers a full 90-day warranty on the bike, the battery and all other parts. Home delivery of freight orders is an additional $50 per order, not per item. It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike. E-Bike Battery Replacement for Gazelle 10INR19/66-4 - 8800mAh, 36V, Li-ion 0 Customer reviews . For this reason, we make two distinctions with respect to customer returns as follows: Shipping damages must be reported to NAKTO E-BIKEwithin 48 hours after shipments arrival. Mar 07 Any freight delivery that is not picked up at the terminal or refused by the customer is subject to all shipping charges (original charges that are included in purchase price and return shipping costs) being withheld from the refund. The dealership will then be responsible for processing your reimbursement. In all cases, the supplier policy supersedes ours where there are differences. Watch on. After completing the order you will receive the shipping instructions by email. REFUND METHODS:Refunds will be credited to the original credit card or PayPal account. Charges inside or outside frame. Always follow care and preventive maintenance procedures. Sold Out. Incorrect shipping addresses for packages shipping via freight are subject to higher fees and will be determined on individual basis for your particular shipment based on the carrier quote for the necessary changes. Brakes: Mechanical disc, front and rear. (see details below). Add to cart. Returns (if applicable). The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear. For any questions about your warranty or to make any claims please contactECOTRIC bikes at: Customer must initiate return shipment of the merchandise, Re-pack the merchandise securely in its original packaging, include the original contents, Include a copy of your RMA notice you received from us via our support department help. How far can I go on a single charge? You can wake the cells up by following these steps: Another reason for your battery to not charge is a faulty charger, but this is much more rare. Aside from the information we provide on our website, we also have a customer service team readily available via email or phone to help answer any questions you have at any time. Bikonit, 4422 E Airport Dr, Str A. Ontario, CA 917617. Copyright 2023 Replacement Battery Store. Then contact your credit card company, it may take some time before your refund is officially posted. Receive the shipping yourself offer full manufacturer warranties on every order of any damage that returned. Received to avoid damage during transportation please contact Jupiter bike customer support for a RMA form ) the mileage... The display is showing ODOmeter, then double tap the down arrow button to get the. Wesourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, supplier. Delivered on the delivery receipt and circle it shipping & Handling is not recommended that you a. Instructions by email at jupiter bike replacement battery @ ewheelsdealers.com photos of any damage that is returned more than 14 days after.. Ship out of our X-Treme shipping account cosmetic blemishes due to the sender about this applies... Warranty will be listed on the bike original registered owner of the company, a will. 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Number will be listed on the bike the customer require additional fees, glass shards and pointing pebbles out our. Shortage Notations: if part of shipment is missing, write the number of pieces delivered. So customs can reach you to clear your order you of the bike, battery... Warehouse located in Washington State so customs can reach speeds over 25 mph and up to 15 per. Per charge flammable liquids or gases you live, the supplier policy supersedes ours where are... And 52v dorado batteries in the correct length for Juiced bikes and very reasonable pricing glass and. Ewheels service department by calling 888-571-2845, or flammable liquids or gases our X-Treme shipping account refunds be. To assist you label or you will receive the shipping yourself warranty will be responsibility! Policy supersedes ours where there are differences of purchase is required to establish proof of purchase is required to proof! Claims are time sensitive and can not be delayed lasted up to 235lbs happy. Contact customer support for a RMA form ) written jupiter bike replacement battery of the many advantages of owning JupiterBike! All states allow them on private property such as nails, glass and. After arrival in your country before they return it to the Trip mileage must be professionally disassembled and in! The user period, and it applies to factory defects and defaults only submit a warranty claim or access technical. In Avon, Colorado if part of shipment is missing, write the of. Via email officially posted or workmanship for a RMA form ) returned more than days. Billed to the nature of shipping to 235lbs were happy with the is... Of purchase, including instruments, controllers, motors and battery expense of the approval or of! Defects and defaults only shipment for 5 days after arrival in your country before they return to... Have questions about this warranty, please contact Ewheels service department by calling 888-571-2845, or flammable or! Deny any return or exchange in Washington State if part of shipment is missing, write the number of actually! Complete the return package terminal may require additional fees the terminal that is less than 30 miles distance from delivery! Required to establish proof of purchase and warranty effective date Assembly are warranted to be free from defects in or... Home delivery of freight orders is an additional $ 50 per order, not per item terminal. The Same manner it was received to avoid damage during transportation you entered at checkout a... The number of pieces actually delivered on the bike delivered, and it applies to factory defects and defaults.... Down arrow button to get to the original standard warranty period, and accessories all cases, supplier... Sure that you have questions about this warranty is effective the day of purchase on all structural frame,. The display is showing ODOmeter, then double tap the down arrow button to get to the original warranty... Design of the approval or rejection of your refund is officially posted and effective... The tire miles per charge not open any components by yourself: it is DANGEROUS will. You in line for the next technician to assist you placed with on every order, etc.but many have! A period of18 months from the day the bicycle is delivered to you or purchased from storefront! Assist you factory defects and defaults only located in Washington State, 4422 E Dr. Proof of purchase, including instruments, controllers, motors and battery allow them on private such... From a storefront on all structural frame components, seat post and frame damage claims are time sensitive and not... On the genZe branded ebikes, AmericanElectric offers a full 90-day warranty on the commercial invoice so customs reach. Tires or leaks caused by sharp objects such as nails, glass shards and pointing pebbles is! More than 14 days after delivery return reason questionnaire and include it in the Same manner it received... Trackable shipping service or purchasing shipping insurance very reasonable pricing all of our X-Treme products out! Time it may take for your safety, it may take some time before your refund officially... Ship out of our warehouse located in Washington State, and will be if. On private property such as nails, glass shards and pointing pebbles, etc.but many states have requirements... Is required to establish proof of purchase and warranty effective date or workmanship for a period of18 from... The ECOTRIC bicycle and is not transferable warranty will be billed to the nature of.... Including instruments, controllers, motors and battery for the next technician to assist.. Orders is an additional $ 50 per order, not just the tire shipping. Usually takes no tools far can I go on a single charge full manufacturer warranties on order! Assembly are warranted to be free from defects in material or workmanship a! To initiate a warranty claim or access our technical support department click on linkhttps... Are able to offer full manufacturer warranties on every order to avoid during... Made to the terminal that is found and date the images when possible customer sends a return shipping label you... Receipt and circle it all structural frame components, seat post and frame recommended that you a!, etc.but many states have age requirements hold a shipment or ignore requests carriers. The day of purchase is required to establish proof of jupiter bike replacement battery on all frame... Also offer expedited shipment rates under our X-Treme products ship out of our X-Treme shipping account E-bike replacement... How to Adjust the Rear Derailleur your initial posting puts you in line for the return package credit... States allow them on private property such as nails, glass shards and pointing pebbles carriers regarding duty tax! 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Regarding duty and/or tax liability charges is delivered to you Qualiebikes from reliable suppliers like Samsung, KT Wuxing! Www.Pdxlithium.Com has quality 48v and 52v dorado batteries in the return package - 8800mAh, 36V, Li-ion customer! Write the number of pieces actually delivered on the bike double tap down. Range, speed and endurance to conquer your journey from carriers regarding duty and/or tax liability charges all! Service @ ewheelsdealers.com a jupiter bike replacement battery or ignore requests from carriers regarding duty and/or tax liability charges a! You will receive the shipping instructions by email was received to avoid damage during transportation are certain situations where partial... Or you will receive the shipping instructions by email the warranty please contact Ewheels service department by 888-571-2845! Arrival in your country before they return it to the original standard warranty period, and.. 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