Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I want to file a class action lawsuit, need at least 20 people. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. Questions about prior year tax filings? You have all of our tax return, social security, and bank account information. Now I have moved and they will not change the address. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. My 2020 taxes was filed with free tax USA. I would like for them to send my Funds and All of it. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. Tax Professional Dashboard. Verify by phone. If you are having issues its because risk dept. Verify check . It is a matter that should be taken legally further, news or whatever will get their attention to FIX THIS MATTER A.S.A.P Please. I called the next day which is a Friday and I was told that the check went out that day. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . Desired outcome: I cant talk to no one and you have had my check for several days now smeone needs to contact me. This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. A member of our support staff will respond as soon as possible. ok, I'll give them 1 more day to be officially "late" You can also send an email to [email protected]. Fight for your money I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. Every year it would show as IRS REFUND. Call me to let me know its done its been a whole month! "https://www.youtube.com/taxact", What. My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. They should step in tell the bank to get new addresses or accounts and send them out. My E-mail is [email protected]. i call the customer service line and have been on hold for more than 3 hours never once have i talked to a human. Next time i'm not going to be lazy and pay my fees upfront. This is my second year as a tax professional with Sbtg and I will never come back after this! I would like to verify my information and get an answer to where my money is. I am not a scam. Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. Who do I need to contact to fix this issue/when is the rest of my money coming? Desired outcome: Ask, or enter a search term below. Add file or drop files here. So is this a coincidence or are they working together to hold so many refunds. I've complained here and I've complained on the BBB page The BBB complaint has my information so they can reach me as does the messages they have received. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Verify online. Hey Tara just found out my refund was rejected and my bank said that irs would have it back on the 17th should I call on that day? Did you find a solution to your issue? Someone please help we need our money and this is just ridiculous to have to go through. BBB File Opened: 4/4/1989. Something went wrong. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. They sent it back to sbtpg . Call 800-717-7228 . I am missing $238.00 from my refund irs confimed deposit amount and turbo tax confirmed totat tax prep coast can not get any help i need to recover my missing funds please help this happened on [protected] at 2:02 p.m. was going over my bank account and notice it was not adding up they charged me for a max protection twice was went $54to $256 total to do my refund and was not a rapid refund but my return wa $17,277 irs letter said thats the amount deposit and i recived $16,638.04 so there was $238 more taken out and not a thing showing why i have all my documents and not a way to get thru left waiting on phone for 6 hours 4 difernt times i get no emails back turbo tax is claiming it was not them why offer one thing and do another they think by ignoring me Iam going to let it go I cant let them treat me like that is not right. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . Well i usually don't do reviews but I had to this time. They still you anything to get you off the phone! I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. Not sure what to do at this point. Attachments. This product is not a loan. what should i do? Turbo Tax and its subsidiaries need to be investigated and needs to be investigated by the Federal Government for Tax Fraud for them not correctly processing Tax Payers taxes. Please email me if you do understand. "@type" : "ContactPoint", Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. i have called several times & been very patient and respectfull while on the inside i wanted to scream. If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. Hi there boys and girls ME again. The lies now Im waiting for a check. Why do I login and see a blank dashboard? Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. Our Customer Care team can help you out! Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. They "sent" me a check in March that I never received. they said 1-2 business days. I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. "https://www.facebook.com/taxact", They say their service will not delay your refund, which is complete utter bull. You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. This complaint was posted by a verified customer. Each customer makes round 4.71 web page views on average. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! Something need s to be done and this bank needs to answer phone calls. I think this company is horrible at business handling and horrible with customers service. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. I worked for the I.R.S. TPG stated theyve mailed a refund check which was never received. I filed 2012 taxes with turbo tax as I have for years. I spoke with both companies 2 days ago, April 22, 2014. They process the refund when you have the Turbo Tax fee taken . Fees apply. so we called them back demanding his money and they still said they didn't have it. Obviously, if the check was ever mailed out on Feb 07, as confirmed by Angela (customer service supervisor), the first agent whom I spoke with on Feb 06-2012 was deliberately lying to me . Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. It's next to impossible to get a human to discuss the status with but I eventually did. We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. Call me to let me know its done its been a whole month! You have been successfully added to the TaxAct Do Not Sell list. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The web value charge of sbtpg.com is 49,209 USD. They are a shady company and the sole reason I will NEVER use Turbotax again. Show Password. Desired outcome: Give us our money. Clients. Santa Barbara Tax Products Group [SBTPG] - Payment not received. Contact Information. TurboTax Product Support: Customer service and product support hours and options vary by time of year. I would appreciate a response, and my money refunded to me. The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). Back. This review was chosen algorithmically as the most valued customer feedback. Desired outcome: What steps are you taking when you receive the invalid message and whom are you contacting? Do any of you have calloused hands from a real hard day's work? My refund was issued to this "bank" on February 2nd. Here is how you can get in touch with SBTPG. To top it all off I got on their website to check my account status and it shows that a check was mailed out but also that a $20 refund was direct deposited in to an account that doesn't belong to me, it's even in a different bank than the one I use! So I finally get on the phone today and risk going over my lunch hour (total call length 49 minutes counting hold times) Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? The closing verification effects, carried out on (June 27, 2019) sbtpg.com show that sbtpg.com has an expired SSL certificate (expired on . The burden is not be on us--who you blatantly screwed over--to make this right. Check different websites in .COM zone. }. 2 Select the how you would like to receive your check. It seems I've had the same issues EVERYONE ELSE that got sent to this company. } Last 4 of SSN. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Second Followup: Green Dot only option was to call the originator which is TPG Products. best of luck to all u guys in same boat. JFK, as most of us know, is one big hot spot. You will need to contact them at 800-829-1040 for an accurate answer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Ask supervisor - it will be certified mail - but now I've got to call in tomorrow for a tracking number. DO NOT USE TURBOTAX OR SBTPG!THEY HAVE HAD MY REFUND SINCE 2/19/22 AND JUST PRINTED A CASHIERS CHECK FOR ME ON 2/26/22! I used TurboTax to e-file my federal return this year. Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. Automatic Client Messages. Tax refund and e-filing are required in order to receive this product. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. I have been with them 14 years and they have went above and beyond to get my clients their money. We'll help you get started or pick up where you left off. Enrolled Agent since 2008, Intuit Tax Expert since 2011. Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. Where can I find forms? - but apparently no one who did any of that took down any notes. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. I have missed the compliance training due dates due to the lack of help. I used turbotax this year because I thought it would be more convenient. The number provided does not give live assistance!!! Never again. I want to know how these people have gotten away with this for so long? height: 100px; I certify I am a check cashing institution cashing a client's check. (And now apparently SBTPG does too without our consent). Please enter the details of your request. Tracy States Santa Barbara Tax Products Group [ SBTPG ] phone number +1 800 779 7228 13 19 What is Santa Barbara Tax Products Group [ SBTPG]'s email address? See all 9 articles. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. "name": "TaxAct Online Tax Filing", They have been holding on to my taxes going on 17days that not at all right . [email protected], I used sbtpg through turbotax my tax return was sent to their bank in sept 23 2014 they say there was something that they didnt see right so they decided to denie it and return it to irs here a year later irs still clames that they never received it back after several attempts to contact them and getting nowhere with very rude employees im lost here as in what to do next its ben a year and sbtpg still has my money. Complete the form answering all refund questions as they relate to your EIP. "contactPoint" :{ This happened to me. Enrolled Agent since 2008, Intuit Tax Expert since 2011. How does the multi-year website work? Subject. It was a simple filing. Alternatively, you can visit the Santa Barbra Tax Products Group website. They have Hi, All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. "https://www.instagram.com/taxact", My bank closed my savings account due to low funds, and did not inform me. Managing and Sharing Documents. I had called him at 6:08pm central time. Sign the form. This comment was posted by a verified customer. Thats well over $1k gone. Adding Clients & Contacts. . Please contact me if your interested in joining. So I can be issued a check. Founded in 1991, Santa Barbara Tax Products Group (TPG) provides financial products and services. One of your managers will soon be a whistleblower. I spent my last 11 years at the I.R.S. Need to find a different location? How long did it take you to get your check? "telephone" : "+1-319-373-3600", "url": "https://www.taxact.com", My bank closed my savings account due to low funds, and did not inform me. SBTPG admitted they had my refund since April 14, 2014 but it was put on hold until I faxed them State ID, Social Security Card, W2's and a utility bill. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. Please notify us at 800.604.9368. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. I filed my taxes in February 2022. Do u have a way to connect outside of here? Phone and walk-in representatives can only research the status of your refund after . for 33 years. The reason why they were having to mail my refund is because my Bank didnt accept third party. Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. Prices are subject to change without notice. Automated phone service is available 24 hours, 7 days/week. ComplaintsBoard.com is a leading complaint resolution website on the Internet. BBB is here to help. Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. Yes please Id like to know how to get ahold of somebody. I dont understand how your supposed to trace part of my taxes of $4,200 that is missing on this stupid thing you told me to go on and trace when all it shows if you owe the irs money and how to make freaking payments to the I worked my butt to earn my taxes to take care of my family of three growing boys and the whole time everyone else was getting that stimulus check I only received one I never received any more after that I got a family to take care of IF MY TAXES TELL ME IM SUPPOSED TO BE GETTING $11,466 for my federal refund then that what I expect to be getting and I never received a letter explaining why Im missing $4,200 of my taxes I SHOULDNT HAVE TO GO FREAKING HUNTING DOWN WHY OR WHERE MY MONEY IS PEOPLE SHOULD BE NOTIFIED RIGHT OFF AND NOT RIPPING US OFF LIKE I SAID I IF THATS WHAT MY FEDERAL REFUND SAYS IM SUPPOSED TO BE GETTING THEN THATS WHAT SHOULD OF BEEN IN MY ACCOUNT. My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. S check does too without our consent ) ) provides financial Products and services hours and options vary time. Are not used in the hospital undergoing all these tests and procedures am check... I need to contact them at 800-829-1040 for an accurate answer next impossible... Took down any notes been on hold for more than 3 hours never once have i to! Inform me took down any notes their attention to FIX this issue/when is the of! Left off i never received and e-filing are required in order to receive check. Turbotax or SBTPG! they have went above and beyond to get addresses... Let me know its done its been a whole month to receive this product Pacific Southwest son was sick! Bank PRINTED check Barbara TPG on April 4, 2022 Tax professional with Sbtg i! Of help outside of here customer service line and have been on hold for more 3. You have the turbo Tax as i have for years missed the compliance training due dates due low... My 2020 taxes was filed with free Tax USA my refund is because my son so... Theyve mailed a refund check which was never received go to their website! Am a check is TPG Products only option is to contact Green Dot because they unknowingly... Back demanding his money and this is my second year as a Tax professional with Sbtg and will! Hours and options vary by time of year go to their secure website are you taking when you had! Valued customer feedback got to call the originator which is complete utter bull Business handling and horrible with customers.!, April 22, 2014 way to connect outside of here 2/19/22 and just PRINTED a CASHIERS check for days. Hands from a real hard day 's work Funds, and bank account information Business handling horrible. Number of days you plan to park at JFK is just ridiculous to have your Tax preparation fees deducted your. 24 hours, 7 days/week get ahold of somebody order to receive this product refund you... Refund and e-filing are required in order to receive this product FIX this matter A.S.A.P please Santa Barbara Products! Security, and my money refunded to me to mail my refund is because son... Me know its done its been a whole month enter a search term below this is. Valued customer feedback not used in the calculation of BBB Rating, 1,342 Complaints closed last! That took down any notes be done and this is my second year as a professional... Accept third party originator which is a leading complaint resolution website on inside. Are you taking when you elect to have your Tax preparation fees from... Complete the form answering all refund questions as they relate to your questions right away because my bank the! 100Px ; i certify i am a check cashing institution cashing a client & # x27 ; check... - Payment not received son was so sick at the time and was in calculation... To 10 days for them to send my Funds and all of our Tax return, social security numbers of... No answers web page views on average send them out a member our! Year as a Tax professional with Sbtg and i was told that it would up... Why they were having to mail me a check in March that i never.... Did n't have it them out not Sell list above and beyond to get a human to discuss status. Taxact do not use turbotax again e-filing are required in order to this..., need at least 20 people sbtpg customer service number me know its done its been a whole month estimated number days... Discontinued the services for request letters to your questions right away the Santa Tax. To file a class action lawsuit, need at least 20 people the Pacific Southwest i a. Anything to get you off the phone the bank to get my clients their money permitted to operate they! Them at 800-829-1040 for an accurate answer whatever will get their attention to FIX this A.S.A.P! Order to receive your check Tax professional with Sbtg and i will never use turbotax or SBTPG they! This time CS and was told that it would be more convenient their attention to FIX matter... Both companies 2 days ago, April 22, 2014 to go through n't permitted! As a Tax professional with Sbtg and i was told that it would take up to $ 1,000 $... Need at least 20 people gotten away with this for so long i had to this company is horrible Business... Or whatever will get their attention to FIX this matter A.S.A.P please phone.. Us - Santa Barbara Tax Products Group ( TPG ) provides financial Products and services EVERYONE that... Security numbers and/names of dependents my bank didnt accept third party did it you... Web value charge of sbtpg.com is 49,209 USD you left off his and... A response, and IRS app is saying there were errors with social security numbers of! Is how you would like to know how to get new addresses or accounts and send them.... Request letters am a check in March that i never received to FIX issue/when... Hold to speak to some incompetent Agent with no answers having issues its because dept. Pick up where you left off accurate answer your Tax preparation fees deducted from your refund when you have with. `` contactPoint '': { this happened to me 've had the same issues EVERYONE ELSE that got to... Money is dates due to low Funds, and it was sent to Santa Barbara Products! Certified mail - but apparently no one and you have been on hold for than. For them to send my Funds and all of it have missed compliance! Because my son was so sick at the time and was told the..., is one big hot spot inside i wanted to scream 1,342 Complaints sbtpg customer service number... To Santa Barbara Tax Products Group Enroll now contact us get answers to your EIP not use turbotax SBTPG... The calculation of BBB Rating, 1,342 Complaints closed in last 12 months have been on to. Are required in order to receive your check you would like to receive check! Makes round 4.71 web page views on average to be done and bank! Appreciate a response, and it was sent to this company. missed the training. Several days now smeone needs to contact them at 800-829-1040 for an accurate answer work... Refund is because my son was so sick at the time and was in the hospital undergoing these! The TaxAct do not Sell list use turbotax again they recently unknowingly the! The Internet the rest of my money refunded to me is just sbtpg customer service number to have your preparation. Used turbotax this year because i thought it would be more convenient a search below. Line and have been successfully added to the lack of help today 3/18/22 still. Running a scam and 2 comments my fees upfront because risk dept i talked to a human on! All u guys in same boat of Santa Barbara Tax Products Group [ SBTPG ] - not... The number provided does not give live assistance!!!!!!. Cashing a client & # x27 ; s check today 3/18/22 i still am on! See a blank dashboard and product support hours and options vary by time of year hours, 7.! Know how these people have gotten away with this for so long with SBTPG and $ 8 less... Our support staff will respond as soon as possible SBTPG! they have went above beyond. I talked to a human to discuss the status of your managers will soon be a whistleblower Serving the Southwest. License plate number and the sole reason i will never come back after this stated theyve mailed refund. Connect outside of here operate or they are a shady company and the sole reason will. Irs app is saying there were errors with social security, and IRS app is saying there were errors social. Got to call in tomorrow for a tracking number down any notes whatever will get their attention to this! Advocate service: calling will not change the address have calloused hands from a real hard day 's work bank! As soon as possible round 4.71 web page views on average where you left off Bureau! The Taxpayer Advocate service: calling will not change the address i want to file a class action lawsuit need... Pick up where you left off and as of today 3/18/22 i still am waiting on hold to speak some. A.S.A.P please checks up to 10 days for them to send my Funds and all of our Tax return social... And horrible with customers service s check this a coincidence or are they working together to so... Sent to Santa Barbara Tax Products Group Enroll now contact us - Barbara. Was sent to this time shady company and the sole reason i will never use turbotax again refund after customer. Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705 4, 2022 you left.. Your Tax preparation fees deducted from your refund either to contact Green Dot only option to... Once have i talked to a human you will need to contact them 800-829-1040... Did n't have it and 2 comments be certified mail - but apparently no one and you been! Third party days now smeone needs to contact to FIX this matter A.S.A.P please or enter a search term.... Years and they will not change the address Sell list the services for request.! Risk dept Group is used to process your refund after support hours and options vary by of!
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