"We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. Do you know more about this story? Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. Here are 8 tips for writing great reviews. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. Tickets sales and resales. Ticketek has made the same commitment for cancelled events. Subscribe to our daily newsletter. Website doesn't work. 'An unthinkable tragedy': How did this train crash happen? We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) "It's several bills that I could knock off just like that, that I've had to seek hardship payments for," Michelle said. There is no phone number, only an email which does not get answered. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. that they are purchasing from a secure website. the authorised seller of tickets for the event. You can view our Terms and Conditions of Sale here. We may consider other Emergency Circumstances at our discretion. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. But their investigations do help make sure businesses are complying with the law. a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. Reply. We generally dont comment on our investigations or what action we may take from the information provided in reports we receive. better to stick with Afterpay way better communication. Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. Privacy (data erasure request) This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. It's safer to buy tickets from an official ticket seller, or licensed reseller. If I could give ticketek a 0 I would!!! If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. Tour announcements, info, and special offers! "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. not being made aware of certain conditions, such as a restricted view. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". That was on November 11 - 96 days ago - according to Mrs Gillett. Find out how we combat fake reviews. All Theatres and productions and sporting events should seek alternative partners. In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. However, the usual price for a ticket to a single performance, in a similar seat, is advertised by the authorised seller for $200. failed the examination previously and had to re-sit. estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. We focus our work on issues that can result in widespread harm. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. You can only cancel a. In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. You might be out of luck. After multiple emails to Viagogo, Kent has been refunded $280. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. What a disgrace!! Fire A report from the fire service and/or police. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. We use these reports to inform our education, compliance and enforcement work. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. A copy of the notice of failure or disruption of the public transport. Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Two years later, her niece is almost 21 and Styles' Love on Tour series has broken the hearts of Australian fans. If a business breaks the consumer law when selling tickets, we can investigate. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. to then often have to go to their desk at the venue to follow up the issues. Tickets to declared Major Events, eg Rugby World Cup, Lions Tour, must not be resold. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. i spent 2 hours online and still didn't manage to secure tickets. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. It's likely to be Ticketek, Ticketmaster or Ticket Direct. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. We dont resolve individual disputes about ticket purchases. Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. No chance at all, I used to work for them. See refund policy for the Dream 11 Super Smash. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. I would like to have this problem fixed quickly please. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. On Twitter, simply let us know which event you're booking and your query. tickets-center.com There website double charged me Delaware . But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. "Last year the industry ground to a halt. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Are complying with the law 0 I would like to have this problem fixed quickly please information automate...: Sunny playground where the growth is only just beginning - domain.com.au confirming. 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