Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. Our considerations and protocols at our destinations, 9. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. This post contains references to products from one or more of our advertisers. Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. Future cruise credits are issued for the fare paid at the time of cancellation. Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. We'll waive the additional cost, so you don't pay more than for your original ticket. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. Enrollment required. Editors note: This post has been updated with new information. (Enrollment required for select benefits.). Our goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved COVID vaccine. Does MSCs latest vessel really cater to Americans? Booster shots are recommended for those who are eligible. Within 120 in Premium. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. You can also email [email protected] if you return with a positive result. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Passengers who booked by March 31, 2022, for cruises departing on or before Sept. 30, 2022, are protected by Royal Caribbean's Cruise With Confidence policy, which entitles them to 100% of the cruise fare paid in the form of FCC if they cancel for any reason. Thats especially true if your sailing is several months away. We will look after you if you test positive for COVID on board 3. Sir Richard Branson's . Seldom travelers may not get enough value to warrant the cost. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. That said, we will not add a fuel surcharge should fuel prices rise. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. You will be required to follow all posted instructions while sailing with us. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. Below weve broken down a comprehensive checklist of all the required documents youll need to complete and submit before you get to the port. We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. Related: Heres a first look at Celebritys new Celebrity Apex. 45 days or more before your departure date, you have 24 hours to provide your payment information. If you have paid in full, the amount will be issued in the form of FCC. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. We ask that all Guests complete the online check-in as soon as possible. Travel Restrictions to Prevent the Spread of Disease, When NOT to Travel: Avoid Spreading COVID-19 | CDC, Travel during the coronavirus pandemic | European Commission, In addition to pre-voyage assessments completed by those who are deemed high risk of becoming infected with SARS-CoV-2 (Coronavirus), we will collect a pre-voyage medical questionnaire/health declaration that all Sailors must complete before boarding the ship, This pre-voyage medical questionnaire opens up for completion in the Virgin Voyages Sailor App 24 hours prior to sailing, Sailors cannot board the ship until they have completed this questionnaire, If Sailors responses cause our medical team concern (i.e. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) Travel news and alerts. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. Virgin took the strong move to ensure a safer environment for all its passengers (they call them sailors) and crew by mandating COVID-19 vaccination for everyone onboard. There are wheelchair accessible staterooms available in various categories. At least one high-profile line is considering the idea. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. Within 350 in Upper. As ever, you should ensure you have adequate travel insurance for your trip. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. Please visitthis linkfor more information regarding Shore Things terms & conditions. Should you get Global Entry or TSA PreCheck? Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. 3. Simply download our mobile app, log in to your account, and fill in the required information. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. Find out how here. Items 7.1 and 7.2 of the ticket contract includes . So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. It certainly pays to know what refund you can expect and how to claim it. 6. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. Please refer to theCDCs criteria for when not to travel, and note if any of their recommendations apply to you. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. Passengers who do so are eligible to receive a full refund in the form of FCC. The list of things we recommend that you bring along with you, 5. Heres a peek. Richard Branson-backed Virgin Voyages on Thursday unveiled a list of anti-coronavirus measures it planned to implement when cruising resumes that included "rapid and effective COVID-19 testing for all sailors and crew prior to embarking." "Sailors" is the term that Virgin Voyages uses for . 8. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. Submit an insurance claim if travel protection (aka travel insurance) was purchased. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. Welcome to help centre. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. - Pre-cruise testing is no longer required. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. Terms apply to the offers listed on this page. A complete look at Virgin Voyages' refund policies. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements starting 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Executives hint at an answer. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? royal caribbean covid cancellation policy royal caribbean covid cancellation policy (No Ratings Yet) . The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. We've made it safe, so you can do everything. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. For an up-category change, applicable fare increase is due at time of change. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. Virgin Voyages. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. Providing vaccination status (if applicable), 1. If you test positive prior to your sail, we have credit/refund policies so you can join us soon, 2. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). Booking a Voyage on one of our ships constitutes acceptance of the items listed above (but as for the Ticket Agreement, only the one applicable to you), which include these Additional Terms and Conditions. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. We may receive compensation when you click on links to those products. Standard cancellation policies are found in the ticket contract. A fare difference may apply at the time of rebooking. Required pre-flight COVID tests on disembarkation, 1. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. They will receive 100% of the cruise fare paid in the form of FCC. Smoking areas are provided around the ship. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. If you are. However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. If you test positive, you will be denied boarding. All money will be forfeited for cancellations two weeks or less before sailing. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. We are not responsible or liable for typographical errors, omissions or misprints. Each Guest shall be liable to and reimburse Virgin Voyages for all damage to the vessel and its furnishings, equipment and property caused by any willful or negligent act or omission by a Guest. As the world changes, were evolving our practices and testing protocols as well. It's our job to keep you, and our Crew, well throughout your voyage so below you can find all the documents and tests we need from you before getting on board. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. Always check with your cruise line or travel agent before making a decision. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. For all new bookings from 24 June onwards, our terms and conditions will set out your options to rebook or cancel your holiday. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. Here youll find everything you need to know so you can book and sail with confidence. If this is not complete, we cannot let you board the ship. Per person taxes and fees will be refunded to the credit card on file. Guests with Special Needs All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. An inherent risk of exposure to COVID-19 exists in any public place where people are present. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. ), Related: Interesting things youll only find on Majestic Princess. 1:03. The minimum age to book a Voyage is 18 years old. Virgin calls their FCCs Future Voyage Credits or FVCs. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. The good news for those itching to cancel a booking is that its easier than you might think with some lines at least for now. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. When you cancel the cruise: This gets a little tricky. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . Get expert advice, insider tips and more. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Cancel booking. While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . Check you've typed your email address correctly. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day. Regulations may include: 2. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. Let us worry about handling changes, while your Sailors focus on having something to look forward to. We also deploy body cameras on our Security Team members. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. 1. The FCC must be used on a sailing that departs within one year of when the FCC is issued. Improve earnings, maximize rewards and track progress toward dream trips. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. Beyond that, there are no other COVID-specific refund policies. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. Warned that it might not last for much longer ) for any individual cancellation within cabin. ( bookings made before 5th February 2021 ) your new Card in your first 6 months of Membership... Were evolving our practices and testing protocols as well ( or Sailors as we refer to in our brand ). Up-Category change, applicable fare increase is due at time of printing are... % of the ticket Contract, which terms prevail over conflicting terms in this paragraph conditions page youll! 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