Definitely move onto next provider! Am currently suing them in small claims court for return of my monies. | Read 1,201-1,220 Reviews out of 1,531 !The telephone number is also an automated response that tells you to email them!!!!!! Blood tests from 29. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Don't trust them. Some big kickbacks for sure. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. All reviews since June . Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! *They are not to be used at all*. The number in the website go unanswered or automated response. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. Would select zero stars if possible. We didnt have to wait and everything was clean and well-organized. Here are 8 tips for writing great reviews. I felt safe during all that process and I am very thankful. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. UK govt called me on day 1 ( ? 3 days turnaround. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! It appears they forgot to send a follow up instructions. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. We also ensure all reviews are published without moderation. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. Its been almost 2 weeks and no results. Sorry to say that I had a very bad experience with Atruchecks. Verification can help ensure real people write reviews about real companies. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. I would like a refund but no reply to emails and their contact number doesnt work. Flight on 05/06/21. Had to go for an expensive express test. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. Even Randox doesn't threaten to sue people who complain about it. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. A business's TrustScore will show as 0 until they receive their first review. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. It was immediately taken care of and within less than 24 hours I had my negative certificate. My husband and I needed Day 2 tests for our return to the UK. I waited for 3 hours at their site. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. Join the 1,619 people who've already contributed. Test kit never arrived, no customer contact number, no response to emails. Here are 8 tips for writing great reviews. This company is useless. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. I have sent countless emails and not one single email. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . Avoid! AVOID THIS SCAM COMPANY! See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! Copyright Atruchecks 2019. Verification can help ensure real people write reviews about real companies. Over 600 tests. Didn't even had an apology and obvious didn't have a refund. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Your experience matters. Are the testing centres open on weekends ? This website/portal is designed for one order at a time. Words simply fail me. Companies can ask for reviews via automatic invitations. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. We promise to answer all queries at the earliest convenience. Confidential results This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. I Ordered 4 tests at a price of 56.45 GBP each. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. The best was advising to make official complaints to CMA and claiming your money back through the bank. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. So we cannot get test registered or get money back. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. This is an important test used to investigate vitamin D deficiency or excessive supplementation. In the email body, please write your PURCHASE NUMBER starting with ATRU3. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. You're employed by or work for, or. Had a positive test but did an NHS test, negative! Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Still nothing. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. It appears they forgot to send a follow up instructions. 3. Companies can ask for reviews via automatic invitations. They do not answer phone calls or return emails. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. Companies can ask for reviews via automatic invitations. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. I booked an on site day 5 test to release with atruchecks. Available in clinic or via home sample collection. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. Atruchecks sent me someone elses results with full personal details. Numerous emails and web forms have gone unanswered, he writes. Just automatic emails were received.I am claiming back my 104 since May 2021. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. Total conman Atroshi. We have availability 7 days a week between 09:00 am to 16:00 hours. My Day 2 Test, for which I paid over 50, never arrived. Today is my day 3 in the UK, and the kits are yet to arrive my address. Please do not chase results before 10pm as we cannot expediate any samples. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. Companies can ask for reviews via automatic invitations. I wish I'd looked here before ordering day 2 tests. There was no notification sent to us in advance to warn us that the site was closed. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. Avoid. If visiting a partner clinic is difficult for you. I've written numerous emails and never had a response. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Covid testing firm calls in police after furious travellers were left in the lurch over delays. No test kit received. No one picks up the phone. Your experience matters. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! Your home sample kit will allow you to take the test in the comfort of your home. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A company that returns all correspondence marked 'Return to Sender'. Its 7 days gone now and no sign. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Find out how we combat fake reviews. My day 2 test did not arrive on time so have had to pay for another one. Disturbingly, Trustpilot warns . The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Despicable people. Avoid them, and choose another supplier. Your experience matters. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. 2023 Trustpilot, Inc. All rights reserved. Such an untrustworthy company. Eurofin are still offering testing at this location. I wish I'd looked here before ordering day 2 tests. Anyone can write a Trustpilot review. How many stars would you give atruchecks.com? I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Never received my day 2 covid test. All rights reserved. We have lost over 400 in flight change fees and testing fees. This review is factual. So day 2 for non vaccinated is supposed to be a PCR. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. Customer services is non-existent. Find out how we combat fake reviews. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. Join the 1,619 people who've already contributed. They sent a lateral flow kit which is 1/3 the price. I called and email them so many times but nobody answers. On a personal level, its a waste of 58, he writes. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. Government-backed Atruchecks faced wrath of customers after delayed tests. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. Anyone can write a Trustpilot review. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. Required on or before day 2 entry to the UK and day via home sample collection. Suggested companies are based on peoples browsing tendencies. | Read 21-40 Reviews out of 1,532 Pathetic. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. I emailed Atruchecks but am yet to receive a reply. Amex dispute raised to try to get my money back. My husband and I needed Day 2 tests for our return to the UK. I had to use the NHS testing service instead. It goes against our guidelines to offer incentives for reviews. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. | Read 141-160 Reviews out of 1,532 In the end I gave up in frustration. I have written to them twice now and not received a personal reply or refund. Verification can help ensure real people write reviews about real companies. The website states you should have your results within 24 hours. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. Should be reported to advertising standards for giving misleading information. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Please avoid this company. We use dedicated people and clever technology to safeguard our platform. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. I emailed them concerning this and nothing was done. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Having already passed ) their customer service is non-existent 7yrs ago FFS i shall sue HM Government for approving! Does n't threaten to sue people who complain about it any samples 141-160 reviews out atruchecks trustpilot in... 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