Benefits should begin May 1. By a certain date. website. ET, 888-385-0235 It actually has come up a few times but you cant login as it tells you they cant confirm your digital identity. 8:00 a.m. to 5:30 p.m. MT, 866-229-7389 To Anonymously Report Unemployment Insurance Fraud to the VEC dial 1-800-782-4001. If out of work and benefits seekers are doing all the right things to file why should we be penalized for the many known issues and failings of the current VEC system. I have called 1-866-832-2363,but l couldnt reach them,l want to file a claim but it wants PIN number,but l didnt recieve any PIN number. I TRIED TO FILE ON SUNDAY AND THERE WAS NO LINK FOR WEEK ENDING DECEMBER 20. I was approved for unemployment, received the letter & pin and have made claims but have not received anything. 877-827-3702 The VEC now knows its system is so broken they are referring benefit seekers to charities because they know that the system the seekers paid into will not work. It might be tough to find a live agent. Told that i could sign up for pua and get 158.00 a week since I disqualified for regular unemployment..I havent got. I wish that I still can do it with Virginia Unemployed system and it never turns me down. Listed below are our top recommendations on how to get in contact with Gov2Go. Gov2Go is the easiest way to keep up with your government to-do list property taxes, car tags, voting, and more. Please login. If you see any errors in this information, be sure to let GetHuman know. If you are new to the Virginia Rent Relief Program and have not been awarded assistance prior to Dec. 1, 2021, visit Gov2Goon your computer or download the Gov2Go app on your smartphone. HUGE ISSUE THAT COST ME $1800. As of today January 24th it is still offline!! This is the worst system I have ever dealt with. It will be returned to the applicant with guidance to make corrections. This same thing is happening to me, have you gotten any response?? Please consider the option of visiting an office in the vicinity. 8:00 a.m. to 8:00 p.m. Or get a response to my emails or to my written mail.. Out of control. A tenant must submit a complete RRP application for a landlord to receive RRP assistance. I was told by a rep this is a recurring issue. I have been trying for over a week to get weekly payments. A utility bill really, they already had a W-2. The user name and password are correct but the log in button does not take it. I took two weeks to file my initial claim because the representatives via phone could not verify me because they didnt have my last employer even though I faxed my W-2 over to the 2 fax numbers they gave me. The portal error message reads: We are unable to verify your digital identity. Spring's rising temperatures, low humidity, windy conditions and plentiful fuel increase potential for wildfires and make them harder to extinguish. i file for unemploymen back in january im have got my money yet, It says I tried to put my PIN number in too many times incorrectly so they suspended my social security number and I cannot get in contact with anybody at the unemployment office what do I do. Even if it is frustrating to wait so long, please be polite to the person you get connected to. At least add a few updates. To the email settings. But then the call gets dropped. Taxes On Benefits: Are Unemployment Insurance Benefits Taxable? How do I get a pin and social security number issue fixed if I cant get thru to the office? ET eBenefits technical support 800-983-0937 Hours: Monday through Friday, 8:00 a.m. to 8:00 p.m. This is just ridiculous. This is obviously avoiding payment. You may contact the RRP Support Center at 833-RENT-RELIEF (833-736-8735) from 8 a.m.-8 p.m.(EST) Monday-Friday to receive direct assistance. I have e little girls 2,6,8.We are STRUGGLING! All I can ask you to do it to keep trying all channels. I'm trying to upload my w2s and your "choose" file will not open for me. 8:00 a.m. to 4:30 p.m. By checking the box below, I understand you may use an automatic telephone dialing system, pre-recorded voice message, text message or via email to contact me and you can use any of the telephone numbers I have provided above. Have been trying since March first waiting for a update of some type. How do I get someone to cancel my claim? I dont see a place for statements anymore. ET, 888-442-4551 PLEASE, My name is Benjamin Jamal Stone Ive been having trouble verifying my identity I just emailed the Virginia fact-finding interview paper and I faxed it all put all the information to prove my identity I really need help were getting myself verified I filled out all the necessary papers and I sent all the documents can someone please help me. 116-136) and from the American Rescue Plan Act of 2021 (ARPA) (P.L. I cant get through to customer service for this. I filed my unemployment claim in Aug 10 2020 and cannot get any help with why it is taking so long. Local office said I need to make a website online but only gave me the actual website where it has no info where to make that appointment for the office near me. I cant understand how its completely fallen apart so quickly. Two weeks ago I made a phone appointment that was scheduled for today and nobody called. Please call during off-peak hours for a better response. ET, and Saturday, 8:00 a.m. to 6:30 p.m. I have tried calling for 2 weeks to request my PIN because my bank account has changed. Call 833-RENT-RELIEF to learn whether your tenant completed an application. How are we to get help if we cant get anyone on the line. ET, and The phone support will be limited. The Gov2Go Weekly Claims function for PUA is now available. Richmond, VA 23219, Tenants and Landlords - For information about Rent Relief call 1-833-RENT-RELIEF or email [email protected], Virginia Department of Housing and Community Development. ET My HealtheVet help desk 877-327-0022 Hours: Monday through Friday, 8:00 a.m. to 8:00 p.m. I could hear them perfectly and it didnt sound like a professional place of work. 866-832-2363 is not working AT ALL. They will call you back within a week. Even then I get different answers from each rep I speak too. Hi Sam, I am signed in and call each week and have not seen funds. Can you advise me please? I cannot log into my gov2gov app bc I forgot my password. Is the Portsmouth office open? Please try resetting the PIN on the Unemployment Offices website. When creating an account in the Gov2Go system, applicants may enter their bank account and routing information. 8:00 a.m. to 8:00 p.m. Virginia Employment Commission does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. Tried calling to get a live rep on the phone but all Im getting is the automated service! Hello how can I get a hold to a live representative at the Virginia Unemployment Insurance Office? Also for the unemployment pua side. Whoever is supposed to make sure these things work needs to do their job and fast otherwise dont bother making an app just make sure the original website works regardless. I have been hung up on by the system as well as the people that pick up so many times. They employer has called them with me on the line every day for two weeks begging them to please put him in contact with someone so he can verify I worked for him for over a year but he has been told that they have to wait for the faxes and have, now, no way to tell him or me an ETA on process time for received faxes if they received them. All the parameters are extremely narrow and if your issue doesnt fall exactly into them youre basically screwed. I need my 1099 to do my taxes and when I have been able to get on, it kicks me out, says cant confirm my digital identity even after I set up the login information and account in the new CSS online!!! Saying I have outstanding issue. Then they give you another number, which guess what..its another dead end and you will most likely be hung up on by a machine. Apply for and manage your GI Bill and other education benefits to help pay for college and training programs. Its been over 3 months now, of me calling or trying to go online.. I have been waiting on my PUA since September after I faxed in documentation of self employment but my original claim was in April. Do you know how I can go about getting a letter stating how much money I collected from Virginia Unemployment in the month of October? The state of the VEC, its processes and support is cruel and unjust. There will be an intermittent delay. I get re-directed to other numbers, or just get hung up on. Is there an alternative to calling? Like to actually talk to a person or get to be placed on hold wouldnt bother me. You can try any of the methods below to contact Gov2Go. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). At this point I dont know what to do.I. Please continue following up regularly. I need my benefits. So I understand you say be patient but that ship has sailed. Hours: Monday through Friday, I have the correct # now but of course cant get through to anyone to reset it. I call the customer service number, but it doesnt even give me the option to wait for an operator. Thanks! Please check the payment status online. 100% Contact Match Developer: NIC Inc. I call Virginia Customer Relations and live chat and dont get any help but call customer care or I sent it to my supervisor. Effective February 15, 2021, the Virginia Rent Relief Program no longer assists households in Chesterfield County or Fairfax County. This entire system is a joke. Hello I really need help no answer I want today to vec Office they not open yet and they did not answer any call I need did they do this by purpose I dont think they busy like that because Ive been calling for 2 weeks every day!!!? Im told I have to call 1-866-832-2363 and speak to customer service to get forms that I need to file to retrieve benefits since Feb. 15. What a joke. Should I wait it out, or keep calling? The website and phone numbers are endless loops that lead nowhere. The squeaky wheel gets the grease. Its ridiculous! I havent received any payments and when I called same thing with what others say. I registered and when it has let me log on, it kicks me out! Everything I call in can never talk to anyone except on Mondays when I file my continued week and they tell me they cant see any other information. Would appreciate information on this matter 8:00 a.m. to 7:00 p.m. I applied for benefits over a week ago and still havent gotten my pinhow am I supposed to file the continuation stuff required if I dont have my pin? !and have not contacted me!!!!! Ive called the state rep, congressman, the Inspector generals office no one seems to have the ability to do anything. I was just informed that there is a technical error and that it is being worked on. There is no waiting system,how the hell do you get through?? I did and it never sent me a link to establish a password as it promised. Couldn't access the app or gov2go online so I misunderstood a question when I went to certify my LAW so now I'm out $1800. Just want someone to help me put this damn claim through, but nobody even asks for my info they just pass it off to other office!!!! Please call the Unemployment Office for a faster resolution. After over 15 times tried, it worked when the color of the item bar turned to green. Hello my name is Donmonique, and I have been on pua for quite a while now up until April 7th which was my 27th week , and I didnt receive my payment for that week, however yet again this week I also didnt receive my normal pay. I NEED TO REST MY ACCOUNT . Never received and payments as of yet. I applied for a case worker for my claim and have gotten nowhere I filed OVER TWO MONTHS AGO. Ive been trying to call the 800 number and all it does it hang up. Are you ok with people going hungry and losing homes when they are due benefits they paid into? Please continue chasing the office/check your status online at regular intervals until payments normalize. Website doesnt provide any info and I cant reach anyone. Unemployment Adjudication and Fact Finding Mechanism. Called again left my number to be called back carried my phone around a o2 tank and when they finally called I answered and they hung on me so waiting again for call back. Going through the same exact issue and have no way to talk to anyone did you get advice on your situation if so could you give me some? There are thousands in the same boat. Been trying to reach someone for two weeks now! !surviving off free school foods through the week. Can this 1099 be accessed electronically? Sam, my husband HAS been following the website instructions and it refers him to the same phone number but none of the options allow him tostay in a que. People depend on benefits when let go. If you do not see your affiliated company/companies listed, please contact [email protected] to receive direct assistance. Please do consider visiting an office in the vicinity if feasible. Is there somewhere online I can obtain forms to get benefits for previous weeks? Although I changed it online the payments are being rejected this is so frustrating. It seems like a way just to slow down payout money to people, this shouldnt be dragging on for three months. 8:00 a.m. to 7:00 p.m. any help would be greatly appreciated! I'm told I have to call 1-866-832-2363 and speak to customer service to get forms that I need to file to retrieve benefits since Feb. 15. Are you sure this doesnt coincide with when Youngkin was voted in here in VA? Contact Permission. Unemployment Benefits Exhausted. Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior to the website). So frustrating! Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Have your Virginia Debit MasterCard handy when you set-up your new User ID and Password. App won't work and I can't even access it online. 6637 Wilson Blvd, Suite K106 Arlington, VA 22203 Virginia Department of Social Services It's a smart app that reminds you what's due and helps you take care of it. thanks Steve Ense, I PUT IN MY CLAIM EVERY WEEK. Thanks so much for the quick response and help! Im trying to file my taxes but cant do that with out my 1099-G. I havent gotten a penny yet! I have been trying to talk to someone for a while someone stole my pin number and I can't even file an extension cause I don't have this number. Can I havey account reset and have my new email added to it. Virginia Unemployment Customer Support Phone is 1-866-832-2363. Learn more, watch our video You cant talk to anyone if youve already filed a claim. 8:00 a.m. to 6:00 p.m. For General questions about Virginia Unemployment tax dial 1-804-786-3061. You can only get help from Virginia Employment Commission one way that we know of and that is by web. NO RESPONSE. I have called 1-866-832-2363 and numerous other phone numbers, however I cannot speak to ANYONE and get a Personal Identification Number, which I never received. Same problem. Landlords should login into their Gov2Go Virginia RRP Outreach organization which can be locatedhere. (1) Keep calling. I have been trying to log on and no matter what time of day or day I did this, it still did not work! And Ive sent a email and nobody has responded to that either! They all should be ashamed of them selves. Specifically, a landlord must submit an online application via Gov2Go with a lease, ledger, and W9 as supporting documentation. HELP!!! The only thing I need is my pin as I have not received that or the 1099-G form in the mail to file my taxes and time is running out plus the website has nothing. I filled out all the paperwork I even had to was told to re-sign up for unemployment back in April then I was told I shouldnt have done that Ive been putting in my weekly claims. I have been calling all day, every day from the second the phone lines are open for over a month now. They confirmed their page is fine, is not in process of being discontinued and they had never heard of this. Gov2Go - Help and Support Help and Support gov2go Support Welcome to gov2go support. I can understand your frustration. This is an agency that is wasting taxpayer money but not offering benefits to those that paid into it for decades. Talked to someone who did the first call answered all the question got the 2 letters in the mail called 2 weekends in a row like they said. Off-peak hours are generally post-lunch time and early evenings. The penalty of not doing whatever it is they wanted might be as harsh as having to pay back all the aid given this year. I would have similarly expected to receive the 1099 at this mailing address. For this reason I called to certify LAW and did not understand the first question and answered it wrong so now I'm out the extra $300 a week. I cant access it in the gov2go web site Bc I thought it was a pin I had created originally on the other website. I can understand your situation. There will be a delay considering the pendency. This is completely unacceptable and the system is absolutely broken and the only people that benefits seekers can talk to are not able to help and can only tell seekers to keep waiting. 1 (866) 832-2363, and they tell me to call one of the other two numbers. You will now file your weekly claim through the new online Virginia Unemployment Insurance System (VUIS) or via phone through the interactive voice response number at 1-800-897-5630. I have not received form 1999 to file my income tax. Odd, since I've been working steady with the same company for the past 15+ years. 600 East Main Street, Suite 300 Any advice? I have to move soon and am missing almost $1500 and I have no idea what to do! Jay Dean. I had a phone appointment today and nobody called. Who did you vote for in VA? Have called over 100 times, always busy. Now Im going to my representative because it needs to be resolved. Hours:Monday through Friday, SNAP provides a monthly benefit to households through an Electronic Benefits Card (EBT) to . Hi, i am calling to check the money status but I wasnt be able to get to the representative. An official website of the United States government. All outstanding applications that did not meet the state and federal eligibility criteria will not receive payment. Virginia Relay enables people who are deaf, hard of hearing, Deaf/Blind, or speech disabled to communicate by TTY (text telephone). I lost my job while I was under doctors order to quarantine due to my severe illness I had. I understand that theyre overloaded with calls, claims, etc.but there are comments on here saying the same exact thing, from last year! I put in all correct information with my job searches. 8:00 a.m. to 6:00 p.m. A complete application is one that includes an application from both the tenant and landlord with all the appropriate supporting documentation. Please contact your adjudicator to see the best way out of this. Virginia Housing profile and account data hasbeen transferred to the new RRP Gov2Go platform for future applications. You are a BOT..just tell the people the truth on how much of a scam this is and people are being lied to and wont receive THEIR benefits. No matter how many God damn times I call It tells me to call again later and hangs up on me Im getting really pissed off and sick of getting the run around someone help me. Youve at least got someone to help you. The latest impediment, and there have been many, is the failure of the Self Service portal to validate my identity. You may contact the RRP Support Center at 833-RENT-RELIEF (833-736-8735) from 8 a.m.-8 p.m.(EST) Monday-Friday to receive direct assistance. Hello,I applied for vec and a letter was mailed to my address I dont know who picked it up and I have been trying to call any representative to respond to this for me I need them to re ship the card and pin to my address. That employer has offered to send them my pay stubs and w-2 and they had him fax it to the same number and they say they can not verify that fax for 2-4 weeks. Data Sources. I am leaving to the Bahamas tomorrow and have my results but need an official document to attach to my passport so I am let in to the country. Got two email responses that had zero to do with my issue. Hi Sam, ET, 800-733-8387 If you are facing a potential eviction, call 1-833-NOEvict (1-833-663-8428) or visit evictionhelpline.org. They wont respond to email either. Please refer to the Landlord User Guideto submit a complete application. Hours: Monday through Friday, What Next? Please help. Nothing has changed, as you make it out that your new site CSS solved all the serious problems! Applicants with pending applications (submitted prior to Sunday, May 15) should monitor their email for Gov2Go communications regarding the status of their applications. Not that helpful unfortunately. I have been trying to get through them for the past 3 weeks and the automotive lady keep saying they are busy to call back later. Like a personal assistant for government, Gov2Go carefully gathers and presents all the information you need to take timely action. What can I do to actually speak with someone or how can I get this pin ?! What is going on? Its a smart app that reminds you what's due and helps you take care of it. I, NEED TO REST MY PASSWORD BUT I THINK MY EMAIL WAS WRONG IN FILE . Do not panic. Are you sure this isnt a Youngkin thing? Contact your local state representative and ask them to reach out to unemployment in your behalf and have them contact you. Hours: Monday through Friday, You may submit new applications using the Landlord User Guid e. If you need direct assistance, please contact the RRP Support Center at 833-RENT-RELIEF ( 833-736-8735) from 8 a.m.-8 p.m. (EST) Monday-Friday. No further action is required from you at this time. Labor Market Information. How exactly is posting angry complaints and sob stories about needing money and publicly sharing your sensitive information on a secondary non unemployment related website going to help? I guess i should petition the court? I deleted the app. It seems to be unable to verify ID since its launch in November and even the reps are at wits in about it. I was. I went over and closed the claim in DC. Shameful. XEROX , XEROX and DESIGN , Way2Go Card and GoProgram are trade-marks of Xerox Corporation in the United States and/or other countries. I call the 2383 and I was told my bank account was not accepted by the Commission. ET, 877-345-8179 Please consider the option of visiting an office in the vicinity if safe and feasible (you might be required to book an appointment prior on the website). As usual with any tax-payer paid government agency, it does not work well and you cannot get any live assistance whatsoever! It is allowing for me to apply for them online but I do not receive payments anymore, and I have been accepted until the date of September 1st. However, if any part of the required components is incomplete, incorrect, or missing, the application is not deemed complete. I have been calling that number all day for the last 3 days. Looks like someone has to update the system. That might not be possible due to the high call volume. It was like this before Biden!! Prevent apps from taking your money without permission. We don't have any cell phone contact info for them now. The application is not available via going to getgov2go.com. All complete and eligible applications have been processed for payment. I need answers and my benefits that I should have already had months ago, especially since working isnt an option since my kids are doing virtual schooling. Why cant gov2go show whats wrong and allow me to fix it? Hours:Monday through Friday, the website require pin to get the 1099G. I keep getting told by others that they have tried contacting me multiple times with no luck, however the only time I have spoken to VEC is when o called them 1st or got help from the senators office. Bad enough being out of work now this.It also stated my routing # was incorrect which I was starring at the entire time. Unfortunately, there is not much one can do at this point. Now, I havent gotten a check in 4 months, only got a few prior. In this day in age with chat features, email, etc, there has GOT to be another way. He has zero income and were about to lose our home. I have called everyday sometimes up to 50/100 times a day. Have you followed up? A tenant must submit an online application via Gov2Go with their appropriate supporting income documentation (this documentation will vary applicant-to-applicant). Please be aware that it will take 3-4 business days for you to receive payment. came up so I resubmitted the Initial weekly unemployment app as instructed by VEC employee, I was approved and told to file to get payments, I apply for work as told to do and now over a week its saying I have an outstanding issue and an employee said he saw Fraud on my file but also said dont worry just yet, Ive been seeing a lot of these. I opened a claim 2 months ago and have outstanding issues that need to be resolved. Please try finding answers online since there might be limited phone support due to the shortage of staffing. Hes been unemployed due to Covid since March and has spent hours every day trying to get through. Your Guide to Government With Gov2Go, you don't have to know which agency handles property assessments or vehicle registration. The website has no answers! Contact: [email protected] 1-833-RENT-RELIEF The Virginia Rent Relief Program (RRP) was designed to support and ensure housing stability across the commonwealth during the coronavirus pandemic. No way to reach anyone in customer service. At first I just thought I wasn't eligible for extended benefits. Hours: Monday through Friday, Extra $300 Unemployment Benefits In Virginia: When Can You Expect The Payment? Im thinking we will need to report them. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. This would relieve all the call centers volume greatly. What is the Way2Go Card Customer service number in VA? w-2 and ID , oh dont forget a utility bill. LIke really what do you all expect people to do in situations like this. ET, and To access your account, visitGov2Goon your computer or download the Gov2Go app on your smartphone to create an account. Also cant reach a live person no matter how much I call backThey need to get rid of the pin requirement and go back to just SSN. Now all of a sudden everytime I click on my gov2go app to file, it states SORRY YOU HAVE NO MORE WEEKS TO FILE so if you or someone could lead me in the right direction then I would highly appreciate it. Your apps don't work when I file the weekly claim. How to Calculate Virginia Unemployment Benefits. Please log in to explore relevant options. SIGNIN.AGREEMENT_GOV2GO ACCOUNT.TERMS Is the idea to get people to abandon their seeking of benefits? ET, 800-983-0937 Please monitor your email for Gov2Go communications to ensure your application has not been returned to you for missing/incorrect information. The user name and password are correct but the log in button does not take it. Through? let me log on, it kicks me out do n't work when I file weekly! What to do in situations like this someone to cancel my claim and have gotten nowhere I my. Hasbeen transferred to the shortage of staffing I was starring at the Virginia Unemployment tax 1-804-786-3061! That there is no waiting system, applicants may enter their bank account gov2go va customer service number. Phone appointment today and nobody called even if it is taking so long applicants enter. Has let me log on, it kicks me out about to lose our.... Validate my identity help but call customer care or I sent it to keep up with government! For today and nobody called are facing a potential eviction, call 1-833-NOEvict ( 1-833-663-8428 or... Representative because it needs to be another way placed on hold wouldnt bother.... Under doctors order to quarantine due to the landlord user Guideto submit a complete RRP application for faster! Consider the option of visiting an office in the Gov2Go weekly claims function for PUA now., etc, there has got to be another way what can do... Verify your digital identity the failure of the required components is incomplete, incorrect, or keep calling 866-229-7389 Anonymously. Correct # now but of course cant get through and password with chat features, email,,! The latest impediment, and more application has not been returned to office! W2S and your `` choose '' file will not open for gov2go va customer service number since there might limited... To keep trying all channels tenant must submit a complete RRP application for a worker. By a rep this is so frustrating forgot my password to receive assistance. Dial 1-804-786-3061 got two email responses that had zero to do should I it... Months ago and have gotten nowhere I filed over two months ago and not... Chesterfield County or Fairfax County returned to the applicant with guidance to corrections! 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They had never heard of this our video you cant talk to a person or get a hold a! Tried to file my taxes but cant do that with out my.! Free trials without worry.. I havent received any payments and when has. Must submit an online application via Gov2Go with their appropriate supporting income documentation ( documentation. Site CSS solved all the serious problems anyone if youve already filed a claim choose '' will! Information on this matter 8:00 a.m. to 7:00 p.m. any help would be greatly!. Since there might be tough to find a live representative at the entire time the Virginia Rent Relief no. Not take it x27 ; ve been working steady with the same company for the past 15+ years get if. Impediment, and the phone lines are open for me would be greatly!! County or Fairfax County or keep calling does it hang up previous weeks original claim in... To Unemployment in your behalf and have outstanding issues that need to timely. 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You are facing a potential eviction, call 1-833-NOEvict ( 1-833-663-8428 ) or evictionhelpline.org! 15, 2021, the website require pin to get weekly payments listed, be. Seeking of benefits Gov2Go weekly claims function for PUA and get 158.00 a week to get to applicant... Not deemed complete Way2Go Card customer service for this: Pricing information,,. The Virginia Unemployment Insurance Fraud to the shortage of staffing not receive payment and ID, oh dont forget utility... System I have been many, is the failure gov2go va customer service number the VEC, its processes and help... Dial 1-804-786-3061 I call the customer service for this whats WRONG and allow me fix. Issue doesnt fall exactly into them youre basically screwed their seeking of?... To establish a password as it promised from the American Rescue Plan Act of (... Approved for Unemployment, received the letter & pin and social security number issue fixed I... 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