11 - All Inclusive Family Package 18. Changes will be posted on www.myvue.com. A 90p booking fee is included in the ticket price. With the country in lockdown and only absolutely essential travel permitted, retailers have rightly closed, flights and holidays have been cancelled, and events and experiences have been cancelled or postponed. 21. Building 10, Customer feedback and correspondence with our customer services teams. Once your booking codes have been generated they are valid for 30 days, and may not be extended, refunded or exchanged. We record static or moving imagery of customers and staff via CCTV systems (including body cameras) in our cinemas for the prevention and detection of crime, for safety and security reasons and to support the effective management of our business operations by monitoring visitor experiences at our cinemas. 4. Vue Northampton You also agree to use your ticket in accordance with these Ticket Terms and the Guest Admission Policy. No cash access. These are internal rules adopted by group companies to allow international transfers of personal data to entities within the same corporate group located in countries which do not provide an adequate level of protection. Can I get my money back? When we monitor Vue Entertainments website, social media platforms (such as Facebook and Twitter) and online services including our mobile app and responses to email marketing. By sending a request to book tickets, you agree to pay the booking fee in addition to the ticket price. 11. Ticket prices for different categories of seating vary by screening and by site. 3.4 Redeemed voucher codes cannot be re-used if the tickets they were used to purchase are cancelled, refunded or exchanged. Please note any such complimentary ticket vouchers will be issued by Vue (even if your original voucher was issued by one of our partners or another third party) according to our standard terms and conditions (which may be different from your original voucher terms). Tagging works in a similar way to cookies. a suppliers reliance on supply chains with considerable geographic or operational complexity, resulting in challenges for consistent application and monitoring of relevant policies. 6. International transfers Theres no way they wont extend, but if they refuse, they will need to refund instead. To contact us, please call us on 0345 308 4620. Use it to buy tickets for films and other event screenings, VIP upgrades, snacks and drinks in any Vuein the United Kingdom (excluding the Republic of Ireland). Film times 4. 2.5 Bookings made with gift cards and eligible for refund must be refunded in person at a Vue Cinema or over the phone. 3. children under 12 years must be accompanied by an adult to watch any films starting at 7pm or later; When it comes to airlines, there is the European law EC261 which protects consumers when flights are cancelled or delayed. Not valid for Premieres, Big Screen Events and alternative/special showings including Mini Mornings, Senior friendly, Autism Friendly and Scene screenings. 14 - IMAX Screenings Other vouchers If you would like to return to the [Gift Card] menu, select the [Back] button. You can enter your gift card's security code, expiration date, and card number at balance.VanillaGift.com. At that point just hit no. If you havent pre-booked, youll need your cinema codes and your Vitality membership number. Vue Barrow 9 - Senior Screenings Further information about advertising cookies, and how to manage them, can be found at youronlinechoices.eu (EU based), or aboutads.info (US based). 1. 2.2 Tickets purchased online using PayPal can, where you are eligible for a refund, be cancelled and refunded: 2.2.1 through an agent over the phone; or. We use your data to provide and improve our products and services, including for marketing, research, feedback and enquiries, and for safety and security purposes. Cannot be used in conjunction with any other offer including Meerkat Movies. for more information. 4. . ;rr; 6. This allows you to access your account. ELIGIBILITY 4. These allow us to see which promotions seem of interest to our customers, and if a particular offer seems to interest you. The cinema managers decision is final. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price. These are called session cookies. Any personal information provided when you register for services on the website will be held in accordance with the Vue Privacy Policy available on the website. To enter the Competition all you need to do is complete and submit the survey form on the Site (www.yourtriptovue.com.com) during the Entry Period. Vue Cardiff Please note that Vue may contact you to discuss your survey feedback for the purpose of improving the products and services we offer. If any part of these Ticket Terms is unenforceable, invalid or illegal, the enforceability, validity or legality of any other part of the Terms will not be affected or impaired in any way. 20. 7 - Last Chance to See 6.3 Refunds will be made to the same payment card used to make the booking (or such other method set out above). Justice credit cards are no longer active and are not valid on shopjustice.com. If you unsubscribe from marketing communications we keep a record of this request indefinitely to ensure we do not send you direct marketing again. Due to the Covid-19 pandemic we have implemented a number of social distancing and additional hygiene measures at all of our cinemas. We accept the following forms of payment for the purchase of your tickets: Keep reading to find out how to check your gift card balance and what the numbers and details on your gift card mean. Vue Leicester 16 - Any other screenings which Vue shall determine to be excluded under this Promotion ABTA is pushing for the package travel regulations to be suspended meaning customers may only be offered vouchers for package holidays. Accessing these Terms: Any website on which these Terms are posted is only intended to be accessed from England, Wales, Scotland and the Republic of Ireland. For further details see Data sharing below. 1. Check Online Alternatively, you can view your iTunes Gift Card balance online. If your tickets are for a 3D film, and you have ordered 3D glasses, you will receive a voucher for your 3D glasses when you collect your tickets. Step 4: The page will load to display the [Gift Card Status]. Vue gift cards (the "Gift Cards") are issued by Vue Entertainment Limited, a company registered in England and Wales under company number 4699504 and whose registered office is at 10 Chiswick Road, 566 Chiswick High Road, London W4 5XS ("Vue"). However, in the event that no specific terms and conditions apply, by entering a Vue prize draw or competition, you agree to be bound by the following terms and conditions: 1. 8 - Our Screen If you wish to purchase 3D glasses at the cinema, there will be an additional charge. 10 - Movie Marathons (multiple films for one price) You must not inject content or code or otherwise alter or interfere with the way any page of the website is rendered or displayed in a users browser or device. If you select cinema as your Lifestyle Benefit, the Administrator will use the postcode originally provided to Lloyds Bank to identify your nearest Cinema Supplier. 9 - Senior Screenings Photographic identification (for example driving license, passport or any other photographic identification that we deem to be acceptable) may be requested prior to permitting entry into 12A, 15 and 18 certificated films in the UK, or into 12A, 15A, 16 and 18 films in Ireland. Seating is unallocated unless otherwise specified at the point of purchase. These terms and conditions and any related disputes are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales. By sending a request to book tickets, you agree to pay the booking fee in addition to the ticket price. This will display the date when your gift card can no longer be used. Where a Gift Card is purchased online from a retailer other than Vue, please contact the appropriate retailer regarding their refund policy. We will not be liable to you if for any reason the website is unavailable at any time or for any period. Our website and app use cookies and similar technologies to improve functionality and to customise your experience by recognising you when you access them. Put in place a contract with the recipient that means they must protect it to the same standards as the EEA or use other mechanisms and measures to achieve adequate protection. 6.1 If a film showing is cancelled or its timing is materially altered (by at least 45 minutes), you will have the option to request the Duty Manager at the relevant Cinema to do either of the following: 6.1.1 refund to you the cost of tickets already purchased; or. To opt out of marketing, including profiling for direct marketing purposes, you can either adjust the preference settings in your Vue account, or select unsubscribe in emails, or email [emailprotected]. Find out how to keep your money safe with tips We pass your data to our insurers if necessary (e.g. 5. no child under the age of 16 years will be permitted to view any film which has been rated as 16, and no child under the age of 18 years will be permitted to view any film which has been rated as 18 If you are resident in the Republic of Ireland, you will also be required to correctly answer a skill-based multiple choice question in order to be eligible to enter the Competition. Please note that ticket prices vary and will be higher for 3D and IMAX showings and Luxury and VIP seating. Select The Card issuing bank name. Vue Redditch Nevertheless, you have an absolute right to opt-out of direct marketing, including profiling for direct marketing purposes, at any time. You must not misuse the website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. 8 - Our Screen 8 - Our Screen Concession tickets 1. Send an AMC Theatres gift card straight to their inbox and skip the shipping and handling fees. Vue Dagenham confirmation that no instance of modern slavery or human trafficking has occurred (or is occurring) within their business; information about the steps they have taken to ensure that no modern slavery or human trafficking has occurred (or is occurring) within their own supply chain; and. 13. Portsmouth. If Gift Cards or e-Gift Cards are lost, stolen, damaged, or destroyed, proof of purchase and proper identification will be required to obtain a replacement card. The data controller in relation to the data provided by customers for Test & Trace is Vue Entertainment Limited, 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS. Vouchers are not to be used for financial gain in resale. Chiswick, London W4 5XS 3. The balance of a Gift Card cannot be used towards the purchase of another Gift Card. No monetary refunds will be given for tickets that were not directly paid for. If you have a voucher or gift card youre unable to use or a firm is offering credit instead of cash for a cancelled or postponed good or service, here are your consumer rights. See Gift Card for terms and applicable fees. These can be booked either at the Box Office or online and cannot be used to make bookings over the phone The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. You must comply with the spirit of the following content standards as well as the letter. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. Vue Manchester Printworks the billing address associated with this Card before authorizing 5. 11. The total amount payable will be inclusive of the booking fee. 15. Sorry, no matches found, want to go to What's On? A) If they expired months ago, there are no grounds if its not connected to the current event. MasterCard and Maestro are registered trademarks of MasterCard International Incorporated and its affiliates. However, your gift card can still expire before this. Such changes will be posted on www.myvue.com. Guests to Vue Manchester Printworks and Thanet who are under the age of 12 must be accompanied by a guest who is 18 years or older at all times. The holder is not entitled to any preferential right over other cinema patrons. Vue reserves the right to change prices at any time and without notice. such further information or evidence as we may reasonably request in relation to that potential suppliers policies and processes in relation to modern slavery or human trafficking. Ticket prices for different categories of seating vary by screening and by site. o Employees, officers or agents of any companies associated with the Competition. Submit. Full information is in our Cookie Policy. The information provided for Test & Trace purposes will be stored in a secure database separate from our usual customer information. How to check your Visa Gift card balance Start by looking at the back of your gift card. If you have purchased a concession ticket, you may not be able to use the automated ticket machines because our staff may want to check your proof of identity before you are admitted. .Vue accepts no liability for lost, stolen, damaged or altered gift cards. Persistent cookies are on your browser and may last for a year or until you delete them. 11 - All Inclusive Family Package Skip to content. This will not include Strictly Necessary Cookies that are required for this site to function. Q) If an event or an experience is cancelled, what does the law state in relation to a refund? All ordering information (including names and credit card details) is encrypted using a "secure sockets layer" for maximum security. The Vue gift card is valid for 12 months from date of purchase. The Gift Cards are not cheque guarantee, credit or charge cards. The family snacks code is redeemable at the venue only and is valid for one medium drink and popcorn and 2 kids combos which include: - A choice of snack from popcorn or Monster Munch, - A choice of drink from 12oz dispensed soft drink excluding Coca-Cola Classic and Coca-Cola Freestyle, which are subject to an additional charge, 250ml bottled water or Fruit Shoot, - A choice of treat from Milky Way bar, Haribo Starmix 16g bag or Jelly Tots. We recommend that you print a copy of these Terms and the Privacy Policy for future reference. Vue Gift Cards will arrive 3 to 5 working days from the order date. The Standard 2D admission ticket is valid as part payment for 3D, Xtreme, Scene, Gold and IMAX. Cookies which remember things for longer, from one visit to the next, are called persistent cookies. For details of our privacy policy go to www.myvue.com/privacy, 8. 2.3.2 in person at the till of your Vue Cinema, and the refunded amount will be credited to the card that was used for payment. ;rr; 7. Vue Cambridge advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse. 1. In the financial year ending 30 November 2017 Vue International adopted a revised group procurement policy, which is being rolled out across the groups operating territories in the 2018 financial year. By purchasing or using a Gift Card, the purchaser or user agrees to be bound by these terms and conditions. Therefore, whether you give positive or negative feedback in your survey, this will not affect your chances of winning a prize. We keep records and pass your data to other members of the Vue International Group. We will be collecting the following contact date: Lead customer name Vue Cleveleys It will not be used for any purpose other than in connection with NHS Test & Trace, and will be deleted 21 days after the date of the customers visit to our cinema. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. Any use of the gift card extends the validity by a further 12 months. Vue Harrow Non-transferable, non-exchangeable and non-refundable. Merchants need to verify Vue Entertainment receives certain services from third parties, such as the provision of our CCTV system and our body cameras. No correspondence will be entered into. This card is not a credit, charge or cheque guarantee card. When these service providers ask for customer data from us we share the required information with them. Vue owns the copyright in the content published on the website except where otherwise indicated by a third party's proprietary notice. 4 - Private screenings in the unlikely event of an accident). All other use is prohibited. We have the right to disable any user accounts at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use and/or if we believe that your account is being used in an unauthorised or fraudulent manner. 5. Information is kept from one page to another, so you dont have to keep entering it. 2. Where a Gift Card is purchased from a retailer other than Vue (including a retailer that is a group company of Vue), that retailer will be acting as Vue's agent. Avatar will be excluded for the first 3 weeks; the first date for Avatar to be redeemable is the 4th of January. The balance of a Gift Card may be used by anyone presenting it at a cinema operated by Vue or a group company of Vue in the United Kingdom. Vue Entertainment is a controller of your personal data. If you know or suspect that anyone other than you has or is likely to access your user account, you must promptly notify us. Each months draw will take place in the first week of the subsequent month. 2. Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available). To run competitions and promotions and track which offers seem of interest to you. The price of a ticket shall be as stated at the time of purchase. These Ticket Terms are governed by English law and you agree to submit to the jurisdiction of the courts of England and Wales. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice. You are responsible for configuring your information technology, computer programmes and platform in order to access the website. Our legitimate interests include keeping our records up-to-date, fulfilling our legal, compliance and contractual duties, working out which of our products and services may interest you, improving and promoting our website, app and services, developing and publicising new products and services and conducting market research. To check your balance, you can visit the card's website, call them, or visit a physical location. To deliver personalised online advertising to you relating to our services (including films that we think you might like to see), including remarketing through various social media channels. If our business is to be integrated with another business or sold, your details would be shared with our advisers and any prospective purchasers advisers (subject to non-disclosure obligations). Woven have sub-contracted part of those services to SA Commercial (Proprietary) Limited, incorporated and registered in South Africa with company number 2005/008919/07 and your data has been shared in accordance with paragraph 6. assess the risk of modern slavery or human trafficking occurring within our business or supply chain; prevent any instances of modern slavery or human trafficking occurring within our own business; and. This voucher can be exchanged for a 2D admission ticket to any Vue Cinema in the UK (excluding Gold Class, Premiere seating, Special, Alternative, Event Cinema screenings, Over 18s Screenings and Scene), and can be upgraded to a VIP ticket at no extra charge. 3 - Special events Q) Im being told I can only receive a voucher, not my money/cash back, is that right? 5. Any remaining balance will be cancelled at expiry. The controller of your information is Vue Entertainment Limited, 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS. 4. You can usually check the back of your gift card to see when it will expire. Vue Portsmouth, Book online from 5.99, buy in venue from 6.99 2. 19. The Gift Card Balance Report will display all Gift Cards currently in circulation that have an outstanding credit left to be used at your business. Redeemed voucher codes cannot be re-used if the tickets they were used to purchase are refunded or exchanged. Any lost or stolen vouchers will only be re-issued twice. Vue Livingston Prices for each class are displayed on price lists in cinema and at www.myvue.com. Functionality Cookies remember you when you return to the site or app and choices you have made on previous visits, such as searches and which country youre from. Additional Privacy Note: This website is operated by Blackhawk Network, Inc., on behalf of Kroger. In all other circumstances, our liability to you shall be limited to the price paid for your ticket. Use other organisations to check the validity of the credit or debit card details you use to pay (for further details see Data sharing below). Entrants must be 15 or over or have permission from a guardian, and they must reside within the UK and Ireland. To get in touch, please visit the FAQs & Contact us page and click the chat icon in the bottom right hand corner. Please note that not all advertised ticket offers will be available for tickets purchased online, and in some cases you may need to purchase tickets in person at the cinema to benefit from such offers. Choose your amount Amount between 10 - 100 Information Vue Gift Card Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA. ;rr; 4. Force majeure is a very common clause in contracts which deals with unforeseen circumstances or acts of God. 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