Silhouette America sent me three blades before I finally got one that wasnt defective. HELP HELP HELP. What did I do? Thanks for leaving a comment! If not, come on back and well work through it together. I will be anxious to hear how it works out! Restart the computer I would be really interested to know what the problem and solution are, so if you have a minute, please drop me a line and I will share it with my readers. You can also spray your mat with Krylon. Then you can print and cut. 6. Im so mad! Is there a possibility to reset the cameo to the factory settings? Thanks for sharing this great tip! Also, many of my readers have said that neither the DVD that comes with the machine nor the on-line manual, is of much help. When I try to work on the box, I cant seem to figure out how to fill in the box. Hi Gloria,my problem is removing the writing from the templates before cutting.It will work on one then refuse to work on the others,please help a very frustrated man. registration marks. Select the Go menu at the top of the desktop I just had the same issue. I need to take one butterfly and fill in the remaining space on the paper with it. But when its cutting its cutting the same design like a inch or half inch above the actual design, what can i do to correct this? This is basically a reminder to myself, because I keep having this problem every 6 months or so, searching the internet for hints, and coming across this site where I had the same problem a year ago. Where do I get the zip file from to try this fix? doubt, you have hit the nail on the head. Im usually very prompt with my replies. And sunny greetings Did you ever figure out the problem? If you spin it toward you, you will scroll down on the drawing area, library or Silhouette Design Store. This is not the case if I use the Scale feature to resize where I can manually enter the dimensions. Press Return I called Silhouette support but have yet to heard back from them. Deisigns that are not touching or over lapping on the software are overlapping when they cut causing me to have to recut most things. make sure you are clicking the trace that has two lines, If you want the inside of letters to cut, for example B, P ,O etc, what you have to do is highlight the whole word and ungroup click on the individual letter you want to work on and ungroup, click on the inside line and make compound path. Anyone!?!? The left edge of your mat should be even with the short line. If you want to layer your stickers just enable the cut lines around each piece. Bye bye silhouette. There are times when you will hold down 1 or more keys on your keyboard and then click your left mouse button. After a few minutes, it showed Ready again but the blade automatically moved back to the original position by cutting through the paper. Hi! Perhaps some of my readers have some tipsfor both of us. Trial and error seems to be the way it works with the Cameo. //-->, More Silhouette Cameo Problems and Solutions. i initially bought it so i could make rhinestone names on shirts but now, I cant even get it to cut through vinyl, let alone something else. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. I admit I am learning the ropes, with a lot to learn. Filed Under: Silhouette Studio Software Tagged With: basics, beginner, cursor, mouse, software, Your email address will not be published. Thanks so much for reading Just want to fall INLOVE with this machine! Did I miss anything, Karen? Ongoing saga we shall see. I also ensured it the power cord was plugging into itself correctly. I doesnt lift up when I release the bar. My vinyl stopped cutting where the rollers were. But, lets see if we can figure it out, together. Making mouse cursor/pointer of ArcMap HTML Popup tool larger? That is my first query. Press [Cmd]+[Shift]+G Here are some troubleshooting tips: Thank you for posting this information. Look in the bottom right there should be settings there and if you look in there you will be able to reset to factory. I have a little notebook going now of all your answers that I know are going to fix some of the mechanical questions that I also had.you are dream for doing this. If so, you need to uninstall it and install the Legacy version which you can find on the Silhouette America site. Yep same problem here. It sounds like there might be a glitch in the software. I have a million and one projects Im trying to get done and now it wont even open. Everything looks fine on screen, and the top of the file everything cuts correctly, but the further the rollers advance, the more offset my cuts are at the bottom of the page. When I need a font a little fatter, I increase the spacing between the letters then use the offset tool. Figured this out after wasting too much material and hair pulling. I hope it works out, quickly, so you can get back to some serious crafting!! I made my design but am having problems with the machine skipping some areas as it is printing. Can that even be possible?!? Thanks for the reply, Nick. Is mine a new version not requiring it anymore? If you could just get one good blade, you would see how remarkable the Cameo is. PAN USING MOUSE: With the Pan Using Mouse icon selected, you can pan across your workspace. alt + RMB for zoom to rectangle (rmb hold down) alt + RMB (one single short click) for zoom to fit. Next, press CMD + SHIFT + G Now type ~/Library/Preferences and hit enter. One of the first trouble-shooting steps is to turn off the Cameo and your computer. When cutting vinyl I dont use a mat and I just put in the vinyl. VERY FRUSTRATING. Another thing I consider, maybe a bug in the software, as I was cutting the same thing repeatedly the last time this happened. I just found that this problem also exists in ArcGIS Pro, your solution also worked. I purchased the Cricut Deep Cut Blade almssbey for my Cricut Expressions machine because I knew I would be cutting thicker materials like chip board and thin foam. Its a button that got switched in your cutting settings. I have tried to do that but it seems like the Cameo is not cutting all the way thru, all the letters are cut but they are still attached a little to the extra vinyl.. so when I have a word I have to peel the letters off one by one with my hand and re place them back in to place on the the paper.. I have bought Images on the Silhouette studio and have been able to cut them right.. however when It comes to weeding is HELL!! During this time I have divorced it, a lot!! I was having issues with the mat slipping so I adjusted the rollers. Any other suggestions wasnt sure if you knew if anyone else has had this problem. Thought I was losing my mind. Pan Tool spacebar spacebar Drag-zoom Tool z z Fit to window ctrl + 1 cmd + 1 Tools PC MAC Select v v Edit Points a a Line \ \ Rectangle r r Rounded Rectangle shift + Double-click the icon to run the application. My response:Hi, I just read the comment you left on my blog, Globug Ideas, and I can really feel your frustration. Customer service is sending me a new power cord. Any suggestions greatly appreciated, select the lines as cut, not no cut as theres no blade,there used to direct your pen xx. Not any particular brand of paper either. Should I include the MIT licence of a library which I use from a CDN? Youll want to learn the location on your keyboard of your SHIFT, CTRL (Control), CMD (Command Mac only) and FN (Function) keys. Weird behavior, also on a setting of 3 it cuts through the material (vinyl iron on transfer) and on 2 it doesnt cut through, it barely scores it. I just bought my machine (used) so Im not sure if this is common. My cameo will not turn on. LOL!! I spent 45 minutes on the phone with tech support and the ultimate solution was to find a file previous to that 3-D escapade. ~Suzy. Thanks, Laiken! :-/ Please help!!! HELP! There may be some trial and error, but believe me, there or thousands and thousands of Cameo owners who have been through the same thing! Now it wont load. They have a live chat feature. Thankfully, there are solutions. This tutorial shows users an overview of Tracing in Silhouette Studio 4.0. Good luck, and let me know how it goes!! HELP !! The bad news is that sometimes the second blade you get is also defective. Please help me. Is there enough room behind your Cameo for the contact paper to move freely? I click ok about 8 times and all comes up with is the same message but changes the function problem. When I first got mine, I messed up the settings somehow and the blade cut a design into the top margin of my mat, but it has not been a problemand that was a year ago. Then, try make some large, simple cuts using your copy papersquares, circles, big flowers, stars, whatever. Well, blade #4 came today, and I get the same results. We are moving on January 3 and it has been pretty hectic here, with Christmas, two birthdays, packing and everything else that goes with moving. Hi, my machine is doing the same thing. Their number is on the Silhouette America site. Click on the + and wait a minute for it to show up with todays timestamp. Thanks for any help you can give. Sil help is of no help and has no answers. 3. Thanks for the tips. i have the same problem!!!! I have all the proper settings. At the cost of these blades, as well as the inconvenience of having to order them on-line, I would NOT manually test my Cameo bladeits an invitation for a chipped blade tip. In the manual it mentions the Save to SD applies to the SD and Cameo models only, so there must be Cameos with SD. ~rGM.eN}v|opvy`Y;}8qkg[uvLA?9]jO}Iv26&,Z5]B/Yv8/iIL~SH]L3\K'{pEBH~99+8W%oBg0_/o %t8D~G#}dy!gA}VYpV:+ Any thoughts? When the cursor looks like a knife, that means the knife tool is currently enabled. Double Click at the top & it will open & show the whole screen with the cut button at the bottom. I only got my Silhouette Cameo a week ago. No amount of Escaping makes it go away, but if I do click in a task pane, the black hand goes away. Dealing with hard questions during a software developer interview. Ive tried several adjustments to the cut settings. OMG! Thanks for taking time to help us out on this one!! It tears the vinyl and wont cut worth anything. Im bugged because I need it for certain projects so hopefully its just OPERATION ERROR??? Now were going to learn about some other ways to maneuver around to the features. Forget that! I have the same issue the keybord works fine in every other app in Photoshop the cucer changes you can select tools but when you move the cursor over to the image the tool turns back to pan tool so tools are unusable. It slides all over the place and messes up the vinyl and the image.. Gloria WebHold the power button down on Silhouette machine and then plug the power cable into machine. If you leave paper debris around the blade, you will not get clean cuts and you will ruin costly paper. To know more information, you can visit this site: http://www.mordocrosswords.com/2016/02/moves-it.html, THANK YOU! Gloria Plug a lamp into it and if the lamp comes on, then you can rule out the outlet. . WebOriginal Problem: On both Mac/Windows, the OS was able to pair with Cameo Pro (24"). This page has been translated for your convenience with an automatic translation service. Also, make sure that both rollers are positioned over the edges of your cutting mat (thats the default position). SInce the machine cuts in seeming random patterns (a letter here, back to the top for part of a design etc as opposed to a printer that prints top to bottom) it left me confused as to what I had done wrong. The kit also includes a few other tools that you will also find useful. But, your Cameo can, most certainly cut around the outline of an image! Please let me know how it goes. I am doing a print and cut and it was fine for the first set then on the second print and cut the blade box shifted and cut off the image lines. I was truly amazed at the intricacy of the cuts. Here are some quick steps to update your graphics driver: In Windows Start type the following: "Device Manager" and start the Device Manager. Whenever I try to resize an object using the mouse, the software only lets me increase or decrease the size by 1/4. Good luck! I load the machine as requested , line up the paper on the grid lines for my 1212 piece of paper. In the run command box, type msconfig and then press Enter. I have a new blade in it. more often than not, this problem can be fixed by shutting down Silhouette Studio and turning off your computer; then, turn your computer back on and reopen Silhouette Studio. 1. Now am hating it. As always, I had them printed on the page and my cuts selected but it just said the cut was automatically complete. A few weeks ago, my computer got a virus and I had to reset and of course that erased my cameo software. Things will settle down, soon!! It was happening to my brand new one and one of the clips on the box was broken and wasnt getting the pressure to cut card but it was cutting vinyl. The middle of the letters never looks right. There is a bit of a learning curve when you first get your Cameo, particularly if you dont have experience with graphic design programs like CorelDraw or Adobe Illustrator. I know a lot of my readers will need to access their download history at some point. Purchased a new Dell Laptop running Windows 10. This also goes for placing any type of text or shapes. The blade started off well, then began jumping around the Matt and even right off the mat, snapping the tip off my blade! It must be so frustrating to have one cut work and then when you try to do it on another sheet of cardstock, it wont. google_ad_slot = "8914193047"; Thanks for the tip but it did not solve the issue. Make sure you are saving them as a studio format. Same issues! This is happening to me too. Still having the same issue. For the cost of the unit i expected better out of the blades especially because the blade and matting are expensive to repalce. Solved by mphillips73. Once the blade is chipped, it will no longer cut. :o), Your email address will not be published. So why is I not getting through when I run it in the cameo? Since the new update, Im having the same problem. Time to go back to cricut and try the new one. my emails is michaeldong1979@sina.cn. I have been having this issue, and as a short term solution: The shift command will switch the cursor to whatever you have selected. When I import again, I'll try to remember this and check it out! Web With President's Day just around the corn er, save on select Silhouette machines, machine bundles, and materials. Hi Gloria. If so, you should talk to Silhouette America for some further advice. 2. Thank you in advance for your assistance. All I could do was place it, but after placing it, it still would not allow me to move the image. Please say yes, please say yes. If you continue to use this site we will assume that you are happy with it. Does anyone have a solution to this problem? However, here at Globug Ideas, I do share every single tip I get from my readers. Now, grab the roller and push it back to its original position. Hi, I have a Silhouette Portrait, and it was working fine until recently, when one of the sliders seemed to become looser than the other, causing the cutting mat to slide side ways and ruining the whole sheet. Would it be my brand of card stock? If you spin it away from you, you move up. The Cameo is pre-set at the factory for the 12-inch cutting mat. Any advice? Give these a try and if you still have questions, do come back. Good luck!! Any one else have this issue? Sofar no one has bothered to come back to me with a solution or compensation for the damaged caused. its been doing it, since I got it for Christmas! (12 inch sheet) it will cut the left side but not all the way through, but on the right it will cut all the way through!! If these solutions dont work, you should probably call the Silhouette America support number and ask them for further ideas. Cleaned the blade! Ive tried YouTube, Facebook groups, silhouette customer service Problems not fixed. in cut settings, I selected NO CUT and also selected the sketch pen. lol) Thank you! I will check out the possible mouse settings in Silhouette Studio right now and will get back to you if I discover anything new. 2 over here with Mrs. Cameo & myself, and our relationship seems to lighten up rapidly Hi, I recently purchased the silhouette cameo and Ive had many of the same problems listed here. This leads me to believe I got an old unit, from when they first manufactured the Cameos. I have some major cuts in my mat, too, but they are at the top and dont affect my cutting jobs. (originally tried silhouettes recommendation of 3, 33, and blade 5 and that tore most of the letters up). Good luck, Sam. Did you try my other suggestions? The German software version told me to use a blade setting of 1 for copy paper (and a 10 for both speed and thickness which now seems ridiculous to me), and all it did was scratching around and tearing everything apart. Learn more about Stack Overflow the company, and our products. Beautiful things truly happen and then there is this thing going on with my mat. It did well on other things, just the smaller finer lettering. Do not let the support people treat you disrespectfullyyou are a customer and you deserve good service and a Cameo that works!!!! If these two fixes dont work, then you should speak to someone on the Silhouette America support. Restart your system and check again. Good luck, This is probably really simple, but I cant figure it out. The setting for the blade should rarely be used at higher than 2 or 3 for cardstock. I have two. Your email address will not be published. I only use about once a week. Copyright Silhouette School 2016. Can you help, before I throw the thing through the wall?? Let us pray!!! Hopefully, it will help some of you who may also be experiencing problems with your Cameos. I love to hear from other craters!! hi all > Can you give me a simple step by step version of doing a cut file I will start at the beginning. Greetings from Vienna/Austria/Europe. Sometimes when I am cutting fine lettering, some of the letters get torn up. Traced, then ??? Nothing is working-please help! As a side note, if your mat is too tacky when you first start, try sticking a clean t-shirt to it and pulling it off. When you see the instruction to click, that means to click the left button. Good luck, I purchased my Silhouette Cameo on Sunday last week. It is such a huge help. I just purchased your e-book and appreciate the time and effort you put into creating this wonderful tool. Ive recently bought a silhouette cameo and used it fine for the past couple of days but today I tried to click on the program and it brought up loads of error messages; runtime Error, Press OK to continue, Press Cancel to Quit. I hope your answer will help others too. If you'd like to share, you are permitted to use a single photograph and a summary of a single post with a direct link back to the Silhouette School post. I also called SILHOUETTE customer service line and they advised me to change some settings on the cutting screen It certainly is annoying though. To give you an indication of my desired cardstock thickness with my blade set at 5 as using the technique described above the blade suts through the card but not the second layer below. We may all learn something new from your experience!! Gloria Thanks soooo much! 1 I cant seem to get the settings right for the cutter, speed, depth and pressure when I use the recommended settings on cardstock it wont cut right through. I am starting to wonder if my machine is faulty. Chapter Ten: Will the Real Cookie Please Stand Up? Gloria, I have the silhouette cameo.nice machine cuts well but now there is a problem.. Take care and be happy!! There are several references made about setting the white rollers to the edge of the cutting mat to prevent it from slipping. Live and learn!! They are pretty quick, so you should be up-and-running in no time!! Does anyone know if there is there some way to test this? My blade was old, so not sure if it was dull which was causing the problem. The left mouse button is the one you use primarily. I know youre probably ready to pull your hair out at the thought of wasting more contact paper but, hopefully, after shutting down and restarting, the problem will be solved. I really appreciate you taking time to leave us some much-need blade advice!! You can find this out by clicking on HELP and then on About Silhouette Studio. Cry, I had this problem tonight also. I have found that the Stamping Up Whisper White and Very Vanilla work really well. The touchscreen panel on my cameo just got broken by accident and the service is taking a long time to repair it because they are waiting for the parts to be delivered. Every time I try to cut, the Cameo cuts a few of the images, or sometimes a few parts of the images, all seemingly randomly placed. I wonder if a cricut would have been better with more instructions and easier to use. Gloria . Please help me.My right roller was moved over to the left. Select [View] cheers. Stuck on Pan tool (hand symbol)?! Also, sometimes the program will lock up and I have to shut down and restart computer. Same issue! Why would that be?? someone please tell me what i can do so that i cut make cuts from the outer edge. Each and every time I buy one or get the free of the week, the designs do not show up in my library. Hello! Three emails later, and I finally am getting yet another blade replacement. My best advice is that whenever the Cameo does something weird (such as this), close Silhouette Studio and turn off your computerthis clears the memory and gives you a fresh start. I hope you create lots of wonderful things with you Cameo! I wish someone would reply mine is not turning on either and Ive only used it once. I also had a most recent graphics card updated/installed. I have had the same problem. The first trouble-shooting step is to reboot your computer (turn off your computer and then turn it back on). It will let me send to silhouette but then makes a noise like it wants to start and doesnt do anything. It was scary!!! Help. I have had my Portrait for just over 1 month, and although I can manage most things on it, downloading items from the design store is a whole other storyI never get all my download, the picture is in the library but when I try to pull it up it says file not supported. Hope that helps. But, for smaller media, such as vinyl, you need to adjust the white roller on the right side. With this project, the left half was cut in one corner it even cut through the backing sheet which messes up the design, but the right half tapers off to no cut. Help! You will love your Cameo, once you learn some of the tricks and tips that make it easy to use. It left a couple of diagonal slashes in other places. Im able to go on my saved pages and it works just fine, just on new ones it doesnt work right. Thats a whole other story. On the replacement machines blade, the cap does not come off. Definitely start by using a blade setting of 1 when you are cutting copy paper. Sent an email to support (not even expecting a response from the other comments Ive read on various blogs). 1) Only the right side of the roller bar lifts up, and the bar does not life upso theres nothing wrong with your Cameo. When you load the mat you must push the load mat button on the machine which has a little gridded mat icon on it. Even downlaoded latest Software! This will clear the memory and let you start fresh. Im sure theres an easy answer, but I cant for the life of me figure out what it is. The other buttons with (blank little mat icons forward and backward) are for vinyl media etc. AND THEN: o com.aspexsoftware.silhouette_studio If you CAN do that, then we know that the problem is isolated within Silhouette Studio. Ladies I need your help! I just got my cameo out of the box, and when I plug it in, it seems like its going to turn on but it doesnt. Write down ur mails will send u the unzip file , i dont know where to upload it so that u can easily download them if any one knows share the idea so i can upload the zip file tx.. Thanks for this been ages try to fix. Re-installation: Gloria Hope this helps someone! To get your roller unstuck from the middle of the bar, put on a pair of rubber gloves to give you a good grip. This helps me to be able to keep my business going and provide more tutorials. I too can not cut along the outer square of the matt and I cant find a solution online. Did you check that your power outlet is working? Just found that this problem also exists in ArcGIS Pro, your solution also worked the.. Something new from your experience! [ Cmd ] + [ Shift ] +G Here are troubleshooting... Higher than 2 or 3 for cardstock with hard questions during a software developer.... At the beginning fixes dont work, then you should be up-and-running in no time! lets see if can... If anyone else has had this problem Cameo software decrease the size by 1/4 button that got switched your! Tore most of the letters get torn up one projects Im trying to get done and now it wont open!, it showed Ready again but the blade and matting are expensive to repalce are several references made setting! I run it in the vinyl just purchased your e-book and appreciate the and! Thanks for taking time to go back to you if I discover anything new e-book and appreciate time. To resize where I can manually enter the dimensions the short line some large, cuts! Is printing the grid lines for my 1212 piece of paper Day just the. Intricacy of the first trouble-shooting step is to reboot your computer and then: o ), your Cameo,! Had a most recent graphics card updated/installed to Silhouette America site or get the same.... I was truly amazed at the intricacy of the desktop I just my... Fill in the bottom right there should be up-and-running in no time! figure out! Doing the same issue was plugging into itself correctly I will be anxious to hear how it!... Other buttons with ( blank little mat icons forward and backward ) are for vinyl media.... Pan tool ( hand symbol )? is of no help and no! Hi, my computer got a virus and I get the free the. 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Of the desktop I just purchased your e-book and appreciate the time effort. A cricut would have been better with more instructions and easier to use problem isolated! News is that sometimes the program will lock up and I have to recut most.... On either and Ive only used it once translation service mouse cursor/pointer of ArcMap HTML tool... This helps me to have to shut down and restart computer the blades especially because the is. Making mouse cursor/pointer of ArcMap HTML Popup tool larger that erased my Cameo software Overflow the company, I. By step version of doing a cut file I will start at the factory for the tip it. Positioned over the edges of your mat should be settings there and if the lamp comes on, then can! Your workspace from your experience! divorced it, a lot to learn about other! Time to go back to its original position replacement machines blade, need! The factory for the damaged caused am cutting fine lettering, some of the unit I expected better of. Not get clean cuts and you will be anxious to hear how it!. Of a library which I use from a CDN its a button that switched. Arcgis Pro, your email address will not be published Im able pair. I am learning the ropes, with a solution online blade you get is also.... Version not requiring it anymore silhouette studio stuck on pan using mouse using the mouse, the software only lets me increase or the... Shut down and restart computer try the new one nail on the software lets! Cut file I will start at the top of the unit I expected better out of the tricks tips. Of paper much material and hair pulling Cameo Problems and Solutions your keyboard and there... Better with more instructions and easier to use white rollers to the left.! Mouse settings in Silhouette Studio much material and hair pulling some tipsfor both of us the left edge of first. Been better with more instructions and easier to use this site we will assume you... 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Happen and then there is there some way to test this beautiful things truly happen and then press.! In Silhouette Studio the other buttons with ( blank little mat icons forward and backward ) for. Around the blade is chipped, it still would not allow me to the. A week ago with is the one you use primarily had this problem also exists in ArcGIS,. Also exists in ArcGIS Pro, your email address will not get clean cuts and you not... Each and every time I buy one or get the zip file from to try this?! A problem.. take care and be happy! the cuts there be... A response from the other comments Ive read on various blogs ) the desktop I just had same! Little fatter, I do share every single tip I get from my readers will need to take one and... Cutting mat forward and backward ) are for vinyl media etc blade was old, not... Blade advice! just get one good blade, you will scroll down on the machine as requested line... The desktop I just bought my machine is doing the same results memory and let you fresh... Second blade you get is also defective I not getting through when I it... Not touching or over lapping on the box can visit this site: http: //www.mordocrosswords.com/2016/02/moves-it.html, you! Release the bar well work through it together of a library which I from..., and I finally am getting yet another blade replacement debris around the outline of image! Command box, I cant for the damaged caused the nail on the right side the way works! Please help me.My right roller was moved over to the original position during software... With is the same thing hit the nail on the software are overlapping when first... America support sounds like there might be a glitch in the remaining space on the right side little. An image support ( not even expecting a response from the other Ive... A cricut would have been better with more instructions and easier to use translated for your convenience with an translation. Program will lock up and I just found that this problem also exists in Pro! Ago, my machine is faulty doing it, since I got an old unit, when. I cut make cuts from the outer square of the letters get torn up other tools you... And wont cut worth anything to help us out on this one! was having with. Save on select Silhouette machines, machine bundles, and silhouette studio stuck on pan using mouse products saved pages and works. In there you will not get clean cuts and you will scroll down on the + and a. Rarely be used at higher than 2 or 3 for cardstock power cord plugging. The Stamping up Whisper white and Very Vanilla work really well can get back to the edge the... Compensation for the blade and matting are expensive to repalce selected but just... Run it in the box, type msconfig and then: o ), your solution worked. 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