In such a scenario, we may need to contact you to understand the circumstances for the refund. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. Company No. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Customer Relations Team. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). Here's a step-by-step guide on how to change your existing email address in Gmail. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. The relevant laws of France will apply to these Terms and Conditions. Please go to "Manage my Railcard" on the website homepage to log in to your account. 540 talking about this. Please read our guide on refunds and exchanges here. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. The minimum fare is subject to change during the validity of your Railcard. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. Under "Contact info," select Email Google Account email . 4. This service is currently available between 08:00 and 22:00 UK time any day of the week. You must have, or register to create, a Trainline account. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. You must be aged 16 years old or over to buy a Network Railcard. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . Customers from UK, for Eurostar and European journeys. All rights reserved. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). Copyright 2023 Trainline.com Limited and its affiliated companies. These websites and apps arent controlled by us, so were not liable for any errors in their content. It should have offered to rebook you on another train or given you a refund. When travelling by train in Britain, you can usually get on the next available service if you miss your connection. We also offer support by email. Please see 8.2 and 8.11 for specific Railcard conditions. All rights reserved. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. Changes must be made before your original journey departs. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. Note - this isn't guaranteed to work for every user. You can call us on 0870 3333 555 and select Option 1 then option 2. You can travel anytime on weekdays, weekends and public holidays. Department you're calling Customer Service. But Trainline, his ticket agency, charges him a $43 ticket change fee. Well let you know during our booking process if the season ticket option selected by you requires a photocard. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. 14. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. We are not responsible for any loss or damage that is not foreseeable. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . Fill out anonline form with as much detail as possible, so we can get your query to the right person and give you the best answer. There is a $1.10 charge to change your address online. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. We are not responsible for any loss or damage that is not foreseeable. We are also not responsible for losses that you suffer that are not related to our booking service. If youre a customer wanting to get in touch with our customer support team, please click here. Navigate phone maze to a human Press 3 then 5. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. . 1. Please allow a few working days for your refund to clear and the money to reach your account. In some cases, you may also be issued with a penalty fare, as set by the operator. You can only claim once during any 12-month period. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). You will need a credit or debit card and a valid email address. Your journey may not meet the operators criteria for compensation. Cancelling/refunding your ticket for UK rail products. Related Articles Refund for a train that was cancelled What travel insurance do we offer and how do I make a claim? The Railcard does not become your property. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. 1. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. We dont provide the transport services, so were only responsible for our booking service itself. You can use your Season Ticket in conjunction with another ticket. Trainline publishes the names of its . If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. Youll need to report the loss as soon as you can, with a reasonable explanation. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. All rights reserved. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International VAT number: 791 7261 06. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. Full cancellation for journeys outside of the UK. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. Discovery in arbitration is also limited in accord with AAA rules. We charge a 10 fee to refund all Season Tickets. For changes, youll need to contact the relevant operator directly. We help customers across Europe make more than 172,000 smarter journeys every day. The company providing the hosting services is Amazon Web Services (AWS). You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. Delayed by at least 15 minutes. Click "Your info" on the top navigation bar. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. , his ticket agency, charges him a $ 1.10 charge to change during the of... 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